Position: Technical Advisor – Well Service Products
About UTEX Industries:
UTEX Industries is a leading manufacturer of engineered sealing solutions serving the oil and gas, industrial, and petrochemical markets. With a legacy of innovation and operational excellence, we take pride in our people, our products, and our purpose. Join a team that values safety, integrity, and continuous improvement.
Position Summary: The Technical Advisor -Well Service Products role will be a customer-facing, technical problem-solving, and business-supporting position that directly impacts UTEX Well Service Product performance, customer satisfaction, and sales growth. This role will play a critical part in improving customer retention, reducing downtime, and ensuring product reliability, leading to increased trust in UTEX sealing solutions and contributing to sales growth. We are looking for someone to support the North Texas / Oklahoma Region.
Roles & Responsibilities
The Technical Advisor – Well Service Products will serve as a key technical expert and customer liaison, ensuring optimal well service packing performance and longevity. This role involves on-site troubleshooting, performance optimization, and relationship management with well service and pressure pumping companies in the North Texas / Oklahoma region.
Customer Support & Relationship Management
- Act as the primary technical liaison between customers and UTEX, ensuring our well service products align with their operational needs.
- Build and maintain strong relationships with frac and well service companies to support fluid-end maintenance and replacement cycles.
- Provide hands-on training and guidance to customer field personnel on installation, maintenance, and failure prevention best practices for well service packing.
Fluid End Optimization & Technical Support
- Conduct on-site inspections and performance assessments of UTEX Well Service Products to maximize efficiency and minimize downtime.
- Diagnose common failure points (improper installation, inadequate lubrication, degradation) and recommend preventative maintenance solutions.
- Collaborate with maintenance teams to implement best practices for proper installation, lubrication, and sealing techniques, improving product longevity.
- Provide recommendations on packing materials, seals, and components best suited for specific applications and conditions.
Troubleshooting & Field Service
- Respond to urgent customer issues related to UTEX products and packing failures, minimizing operational disruptions.
- Perform on-site failure analysis, document findings, and recommend corrective actions.
- Work closely with customers to analyze well service packing performance data and identify efficiency improvements.
Sales & Product Expertise
- Support sales teams by identifying customer needs and providing technical recommendations on sealing solutions and well service packing sets.
- Educate customers on the benefits of different materials, installation procedures, and UTEX-provided packing tools to extend well service packing (WSP) life.
- Gather market intelligence and provide feedback to engineering and product development teams to refine sealing solutions on an application basis.
Reporting & Continuous Improvement
- Document all service visits, training sessions, customer interactions, and technical recommendations in detailed reports for internal tracking and follow-up.
- Work closely with sales, R&D, and engineering teams to improve product designs based on field data collected.
- Stay updated on industry trends, competitor offerings, and new technologies in fluid end solutions.
Ideal Candidate Profile
- Strong technical expertise in well service packing, fluid ends, and packing lubrication systems.
- Experience in field-level operations, equipment field service, and maintenance in oilfield services.
- Ability to diagnose, troubleshoot, and optimize well service packing sets under extreme conditions.
- Excellent customer-facing and relationship management skills.
- Self-starter who can work independently in the field with minimal supervision.
Required Education and Experience:
Education
Preferred Qualifications:
· An associate or bachelor’s degree in mechanical engineering or petroleum technology.
· Technical certifications in pump mechanics, hydraulics, or maintenance and reliability (e.g., API certifications) are a plus.
Minimum Requirements:
· A high school diploma or GED, combined with significant hands-on experience in an oilfield services role, pressure pumping, or fluid end maintenance.
· Technical training in equipment maintenance, diesel mechanics, or hydraulic systems is required.
Required Experience:
· 5+ years of experience in an oilfield services role, pressure pumping, well service operations, or fluid end maintenance.
· Hands-on knowledge of fluid ends, frac pumps, and high-pressure pumping systems.
· Proven experience troubleshooting, diagnosing failures, and optimizing the performance of fluid ends.
· Strong ability to work independently in the field, managing service visits and customer interactions.
Preferred Experience:
· Customer-facing experience (ex. technical sales, field service sales, or maintenance roles).
· Experience working with oilfield service companies, pressure pumping operations, or pump OEMs.
· Knowledge of pumping applications and their impact on fluid end performance.
Location: Texas / Oklahoma Region
Travel:
· 50% on average
· Required within assigned service region and other basins on a case by case basis.
Why UTEX?
We don’t just build products — we build careers.
· Competitive pay
· Comprehensive health, dental, and vision benefits
· 401(k) with company match
· Paid time off and holiday pay
· Career development and training opportunities
· A company culture rooted in respect, innovation, and collaboration
Equal Opportunity Employer:
UTEX Industries is an equal employment opportunity employer and shall make all employment-related decisions without regard to race, color, national origin, ancestry, religion, creed, age, sex, sexual orientation, marital status, military or veteran status, and/or any other status or condition protected by applicable federal, state, or local law.
Ready to take the next step in your career? Apply today and join a team where your hard work matters.
High school diploma or GED with technical training in equipment maintenance, diesel mechanics, or hydraulics; 5+ years oilfield services experience; hands-on knowledge of fluid ends and frac pumps; ability to work independently in the field.
Key Responsibilities
- troubleshooting field issues
- optimizing product performance
- supporting customer relationships
Job Details
- Category: Engineering
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Texas or Oklahoma
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About UTEX Industries
A manufacturer of engineered sealing solutions serving oil and gas, industrial, and petrochemical markets. — Industry: Manufacturing