📣We’re Hiring: Team Manager – Workers Compensation (California) Seasonal
💻 Work From Home
🌍This is an exciting opportunity to join a global leader in claims management
and make a meaningful impact through your expertise.
We’re looking for a Team Manager – WC (CA) Seasonal with a passion for claims
management to join our team!
📘 SIP certification required
👥 Proven leadership and experience in managing California WC claims
What You’ll Do
✅ You will supervise the investigation, management, and timely disposition of
Workers’ Compensation claims within account, carrier, and company guidelines.
✅ You will also assist the VP and/or Assistant VP of Claims in managing the
Service Center.
RESPONSIBILITIES
Establishes and communicates performance standards and objectives and
conducts performance appraisals. Administers corrective action with regards
to any performance deficiencies in line with human resource policies and
procedures. Recommends/approves salary adjustments, promotions, transfers and
dismissals. Administers all company human resource policies and procedures,
communicates to staff, and ensures compliance both for staff and self.
Counsels team members on educational and job opportunities which will enhance
their career development; keeps staff informed of current trends, changes or
new developments in the department and company with periodic meetings.
Reviews, analyzes, and assigns losses to the appropriate claim examiner with
directives. Ensures all directives are executed appropriately. Ensures
workloads are balanced and in line with defined staffing models. Makes
recommendations to improve productivity and ensure timely closures.
Reviews files daily to provide instruction for further requirements needed
based on best practice standards. Assists with reserve recommendations and
approvals. Coaches personnel on investigations, damage/medical evaluations,
trains on reserving evaluations and settlement techniques. Ensures staff
adheres to both internal and external compliance standards and protocols for
large loss reporting guidelines. Attends and prepares staff for claim reviews
with clients, carriers and brokers.
Keeps VP/Assistant Vice President of Claims informed verbally and in writing
of activities and problems within assigned area of responsibility; refers
matters beyond limits of authority and expertise to VP/Assistant VP of Claims
for direction. Performs other related work as required or requested.
Works within the Risk Tech Claim System and all ancillary systems. Organizes
workflows of the Risk Tech Claim System and all ancillary systems to provide
maximum productivity. May assist in the training of new and existing staff in
the operation and use of the Risk Tech claim system and other various
systems.
QUALIFICATIONS
Bachelor's degree or equivalent experience required
Five or more years of progressive experience as a Claim Examiner, or the
equivalent, demonstrating the technical expertise to handle the most complex
cases with a high degree of judgment and discretion.
Previous supervisory experience desirable
Excellent verbal and written communication skills.
Analytical ability.
Good mathematical aptitude.
Good organizational and interpersonal skills.
Ability to effectively manage, supervise, and develop employees.
Thorough knowledge of services being delivered by branch office.
In-depth knowledge of insurance coverages, practices and negotiating skills.
Familiarity with legal, medical and technical disciplines.
Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)
Where applicable, has passed state licensing requirements for line(s) of
insurance handled.
Settlement Authority: As noted in internal, client and or carrier guidelines.
#LI-EM3
#LI-REMOTE
Why Crawford?
Because a claim is more than a number - it’s a person, a child, a friend. It’s
anyone who looks to Crawford on their worst days. And by helping to restore
their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to
innovate. Our industry-leading team pioneers new solutions for the industries
and customers we serve. We’re looking for the next generation of leaders to take
this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting
the global fabric of the audience we serve. Though our reach is vast, we proudly
operate as One Crawford: united in purpose, vision and values. Learn more at
www.crawco.com [https://www.crawco.com/].
When you accept a job with Crawford, you become a part of the One Crawford
family. And as part of the One Crawford family, we offer a comprehensive Total
Rewards package to our employees to assist with their financial,
health/wellness, continuing education/training and other needs:
Competitive base pay
> - The Pay Range/Salary represents the anticipated low and high pay that may be
> offered for this position. To determine the actual offer, Crawford considers a
> wide range of factors including the candidate’s previous experience and
> education, market rates, minimum pay requirements for the applicable
> jurisdiction, business segment, supply/demand, and scheduled hours.
Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
We offer a well-rounded benefits package that encourages wellness and helps
our employees to be an educated healthcare consumer. The core benefits
offered include:
> - Medical, Dental and Vision Plans
> - Prescription Drugs
> - HSA, HRA, and FSA Accounts
> - Paid Holidays, Vacation and Sick Leave
> - 401(k) Retirement Plan
> - Tuition Assistance
> - Paid Parental Leave
> - Supplemental Health Benefits
> Other Benefits currently available at no cost include:
> - Enhanced Mental Health Support
> - Virtual Physical Therapy
> - Caregiving Services
> - Life Assistance Program
> The above information highlights some of the benefits currently available to
> eligible full-time employees.
Training programs that promote continuous learning and career progression
while enhancing job performance.
Sustainability programs that give back to the communities in which we live
and work.
A culture of respect, collaboration, entrepreneurial spirit and inclusion.
Crawford & Company participates in E-Verify and is an Equal Opportunity
Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance
from search firms for this employment opportunity. All resumes submitted by
search firms to any employee at Crawford via-email, the Internet or in any form
and/or method without a valid written Statement of Work in place for this
position from Crawford HR/Recruitment will be deemed the sole property of
Crawford. No fee will be paid in the event the candidate is hired by Crawford as
a result of the referral or through other means.