Centra is seeking a detail-oriented and proactive Collaborative Services Analyst
to join the Information Technology Collaborative Services team. This role will
be responsible for supporting, configuring, optimizing, and driving adoption of
Microsoft 365 products, Microsoft Copilot, and other enterprise communication
and collaboration tools. The ideal candidate will have a strong understanding of
Microsoft 365 applications, Microsoft Teams, Microsoft 365 Admin Center,
Exchange Online, SharePoint Online, OneDrive, and Microsoft Copilot. The
candidate will possess excellent problem-solving, critical-thinking,
communication, and customer service skills, with the ability to effectively
partner with stakeholders across the organization. Additional skills in change
management, project coordination, system administration, process improvement,
and issue resolution are highly desired. This is a remote role, and will work
Monday-Friday, 8a-5pm.
RESPONSIBILITIES
Demonstrate exceptional critical thinking skills and an analytical mindset.
Demonstrate exceptional subject matter expert skills of knowing the assigned
systems as well if not better than the vendor.
Demonstrate exceptional business (operational) expert skills. Could run the
business unit by understanding the why, what, how and understands the
regulatory requirements.
Demonstrate exceptional system configuration knowledge by finding solutions
for business problems, master file parameter knowledge, coding
interpretations, and integration requirements.
Demonstrate exceptional reporting skillset that includes reports, file
builds, and extracts.
Demonstrate exceptional relationship building skills.
Demonstrate exceptional ability to learn and adapt to new software
applications as they are introduced to the department, organization, and
college.
Demonstrate exceptional ability to read, analyze and interpret technical
procedures and general business documents, department and college specific
periodicals, professional journals, and government regulations.
Demonstrate exceptional ability to prepare, design, develop, and test new
developments and enhancements.
Demonstrate exceptional ability in analyzing a set of presenting conditions
and reach independent decisions as a result of proficiency in areas of
responsibility and critical thinking skills.
Demonstrate exceptional ability in reviewing and defining system testing
procedures.
Demonstrate exceptional ability to be self-motivated with the ability to
prioritize multiple objectives.
Demonstrate exceptional ability in planning for and recommend capital
expenditures for organizational budgets to include information technology,
supported business service lines, and Centra College.
Demonstrate exceptional ability in exhibiting a calm responsiveness to
emergency and stressful situations.
Demonstrate an exceptional ability in communicating both verbally and in
written form in a respectful and effective manner.
Demonstrate an exceptional ability in sharing information regarding solutions
to problems with colleagues, and other staff members as appropriate.
Demonstrate an exceptional ability in training new staff as designated by
manager.
Demonstrate an exceptional ability in completing assignments with promptness
and accuracy.
Demonstrate an exceptional ability in meeting deadlines for all tasks
assigned.
Demonstrate an exceptional ability in being an active contributor in all
customer service initiatives.
Demonstrate a exceptional ability to project manage application initiatives
(upgrades / implementations).
Demonstrate an exceptional ability to act as a service line team lead when
required.
Demonstrate an exceptional ability to be proactive in providing hospitality
to all Centra’s patient, families, visitors, employees, students, and
physicians.
Expectation to participate in standard on call rotations.
QUALIFICATIONS
Required Education: Bachelor’s Degree from a four-year university in the field
of information technology, computer science, or related field.
Required Experience: Microsoft 365 applications, Microsoft Teams, Microsoft 365
Admin Center, Exchange Online, SharePoint Online, OneDrive, and Microsoft
Copilot.
Required skills: Excellent problem-solving, critical-thinking, communication,
and customer service skills, with the ability to effectively partner with
stakeholders across the organization. Additional skills in change management,
project coordination, system administration, process improvement, and issue
resolution are highly desired.