About The Company
Sentara Health is a renowned healthcare organization committed to providing high-quality medical services and innovative health solutions to diverse communities. With a focus on patient-centered care, Sentara has established itself as a leader in the healthcare industry, emphasizing collaboration, technological advancement, and community engagement. The organization values diversity, inclusion, and continuous improvement, fostering a supportive environment for its nearly 30,000 employees.
Sentara's mission is to improve health every day, and it strives to achieve this through excellence in clinical care, education, and research. As part of its dedication to employee well-being and professional development, Sentara offers comprehensive benefits and growth opportunities to its team members.
About The Role The Senior Business Systems Analyst at Sentara Health plays a pivotal role in supporting, enhancing, and implementing software applications used across the organization. This fully remote position requires an individual with strong analytical skills and technical expertise to oversee and execute medium-scale projects or significant components of larger initiatives. The role involves developing detailed project plans, coordinating resources, and ensuring timely delivery of solutions that align with organizational goals.
The incumbent will work closely with stakeholders, including end-users, IT personnel, and software vendors, to identify opportunities for technological improvements that streamline business practices. Additionally, the analyst will assess, research, and document stakeholder needs, develop test cases, execute testing, and collaborate with developers to implement solutions efficiently. Long-term system analysis and hardware design are also integral parts of the role, ensuring the stability and scalability of the organization's technology infrastructure.
Qualifications
Bachelor's degree preferably in Computer Science, Business, Information Systems, Finance, Engineering, or related fields. Candidates without a degree but with a minimum of six years of relevant experience will also be considered.
Minimum of four years of relevant experience in business analysis or related roles.
Advanced SQL skills are required, demonstrating proficiency in data querying and manipulation.
Experience working with Electronic Data Interchange (EDI-834 files) is essential.
Familiarity with healthcare systems such as QNXT and Facets is advantageous.
Member enrollment processes, Clarity configuration, and member eligibility experience are preferred.
Experience with Medicaid, commercial health plans, and marketplace coverage is a plus.
Proficiency in HTML and CSS is preferred, with a strong understanding of software development and testing processes.
Responsibilities
Support, enhance, and implement software applications used within the organization to improve operational efficiency and service delivery.
Lead and manage medium-scale projects or significant components of large projects, including developing project plans, timelines, and resource coordination.
Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions.
Design and develop detailed test cases, execute testing procedures, and communicate results to both technical teams and business managers for approval.
Work closely with software developers to provide solutions, estimate costs and timelines for fixes and enhancements, and ensure deliverables meet organizational standards.
Conduct long-term analysis and system design to maintain and improve existing hardware and software environments.
Identify opportunities to leverage emerging technologies to optimize business practices and workflows.
Act as a liaison between technical teams, vendors, and end-users to ensure technology aligns with operational needs.
Maintain comprehensive documentation of requirements, processes, and system configurations to support ongoing maintenance and upgrades.
Benefits
Sentara Health offers a comprehensive benefits package designed to support the health, well-being, and professional growth of its employees.
Benefits include medical, dental, and vision insurance plans, ensuring employees have access to essential healthcare services. The organization also provides adoption, fertility, and surrogacy reimbursement up to $10,000, along with paid time off, sick leave, and paid parental leave to promote work-life balance. Emergency backup care, long-term and short-term disability, critical illness plans, and life insurance are available to safeguard employees and their families.
Sentara's 401(k)/403(b) plans include employer matching contributions, helping employees plan for their future. Tuition assistance of up to $5,250 annually and discounted educational opportunities through Guild Education support continuous learning. Additional perks include student debt repayment of $10,000, pet insurance, legal resources, and opportunities to earn annual discretionary bonuses based on system performance and individual eligibility.
Equal Opportunity
Sentara Health is an equal opportunity employer committed to fostering a diverse and inclusive workforce. The organization values the unique perspectives and experiences of its employees and strives to create an environment where everyone feels respected and empowered. Sentara actively promotes diversity, equity, and belonging, ensuring its workforce reflects the communities it serves.
As part of its commitment to a healthy and inclusive workplace, Sentara maintains a tobacco-free environment and adheres to all applicable equal employment opportunity laws and regulations. The organization welcomes applications from individuals of all backgrounds and encourages candidates to apply regardless of race, gender, age, disability, sexual orientation, or other protected characteristics.