About Sound
Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a
nationally respected, physician-led medical group practicing in 400+ hospitals
across 45 states. Our team of 4,000+ clinicians and 1,000+ business
professionals across the country is united by one mission: to build exceptional
clinical partnerships that unlock quality, affordable, dignified care for
everyone – no matter who they are or where they live. With physician-led
clinical teams and more than two decades of operational expertise, we’ve refined
what it takes to consistently deliver exceptional care in hospital medicine,
emergency medicine, critical care, anesthesia, and telemedicine.
Why join us?
A remote-first culture that values flexibility and collaboration
Opportunities to grow your career while making a real impact
A team that champions inclusivity, innovation, and excellence
Whether working virtually or onsite at one of our practices, you’ll be part of a
purpose-driven organization shaping the future of healthcare.
Sound Physicians offers a competitive benefits package inclusive of the items
below, and more:
Medical insurance, Dental insurance, and Vision insurance
Health care and dependent care flexible spending account
401(k) retirement savings plan with a company match
Self-managed PTO Plan
Ten company-paid holidays per year
About the Role
The Senior Vice President of Operations & Enterprise Program Management is a key
executive leader responsible for the operational performance, scalability, and
execution of strategic initiatives across the organization's Accountable Care
Organizations (ACOs) and Telemedicine services. This role serves as the
operational leader for day-to-day business performance while also functioning as
the enterprise Project Management Office (PMO) leader, ensuring successful
implementation of all initiatives impacting the ACO and telemedicine businesses.
The SVP of Operations & Enterprise Program Management will translate strategic
objectives into operational results, drive cross-functional accountability,
oversee project governance, and ensure alignment across clinical, financial,
technology, quality, compliance, network, and client success teams. The
successful candidate will be equally comfortable leading complex operations,
managing executive-level projects, and driving organizational change in a
fast-growing value-based care environment.
Essential Duties and Responsibilities
Operational Leadership:
• Lead day-to-day operations for all ACO and Telemedicine service lines.
• Establish and monitor operational KPIs, service-level agreements, and
performance dashboards.
• Drive continuous improvement initiatives focused on efficiency, scalability,
quality, and provider satisfaction.
• Oversee operational readiness for new program launches, acquisitions,
partnerships, and market expansions.
• Partner with executive leadership to develop and execute annual operating
plans.
• Ensure operational alignment across clinical, provider engagement, network
operations, data analytics, technology, compliance, and customer success
functions.
Enterprise Project Management Office (PMO):
• Serve as executive sponsor and leader of the centralized PMO supporting all
ACO and Telemedicine initiatives.
• Establish project management methodologies, governance structures, status
reporting standards, and prioritization frameworks.
• Maintain a comprehensive enterprise project portfolio and executive roadmap.
• Facilitate executive steering committees and ensure accountability for project
milestones, deliverables, risks, and dependencies.
• Coordinate cross-functional resources to successfully implement strategic
initiatives.
• Develop processes for issue escalation, change management, and project risk
mitigation.
• Provide regular project portfolio updates to executive leadership and
governing boards.
Strategic Execution:
• Translate strategic business objectives into actionable operational plans.
• Lead enterprise initiatives involving growth, operational transformation,
technology implementation, and new service offerings.
• Evaluate operational impacts of regulatory, reimbursement, and value-based
care changes.
• Support due diligence, integration planning, and implementation activities
associated with strategic partnerships and growth opportunities.
• Drive organizational alignment around key strategic priorities.
Telemedicine Operations:
• Oversee operational performance of telemedicine programs across post-acute,
long-term care, and other care settings.
• Monitor utilization, provider productivity, access metrics, technology
performance, and quality outcomes.
• Partner with clinical leadership to improve provider experience and patient
care delivery.
• Ensure scalability and operational readiness for telemedicine growth
initiatives.
ACO Operations:
• Provide executive oversight of ACO operations including beneficiary
engagement, network management, quality programs, compliance, reporting, and
performance improvement.
• Monitor performance against MSSP, LEAD, and other value-based care program
goals.
• Partner with finance and analytics teams to optimize operational drivers of
cost, quality, and utilization outcomes.
• Lead initiatives to improve provider participation, operational efficiency,
and financial performance.
Organizational Leadership:
• Build and lead a high-performing operations and project management team.
• Foster a culture of accountability, ownership, collaboration, and continuous
improvement.
• Mentor and develop operational leaders across the organization.
• Serve as a trusted advisor to executive leadership and business unit leaders.
What we are looking for:
A successful candidate will have a demonstrated track record of a combination of
these values, knowledge, and experience:
Values
• Strategic thinker: Demonstrates the ability to look at the big picture and
proactively develop a plan of action.
• Driven: Motivated to succeed and get things done at a high level of
achievement.
• Trustworthy: Demonstrates a high degree of integrity; keeps confidences; does
what they say they will do.
• Committed: Demonstrates dedication to the job, project, organization,
customer/clients and co-workers.
• Visionary: Demonstrates the ability to see, articulate and share the future of
the organization in ways that engage and motivate those around them with a clear
vision and plan for the future.
Knowledge, Skills, and Abilities
• Demonstrated experience leading large-scale healthcare operations and
enterprise projects.
• Experience building or leading a Project Management Office (PMO).
• Strong understanding of value-based care, population health, and healthcare
performance management.
• Proven ability to lead cross-functional initiatives and organizational
transformation efforts.
• Exceptional executive communication and stakeholder management skills.
• Experience with Medicare Shared Savings Program (MSSP), ACO REACH, LEAD, or
similar value-based care models.
• Experience managing telemedicine or virtual care operations.
• Experience supporting board-level reporting and governance.
Education and Experience
• Bachelor's degree in Healthcare Administration, Business Administration,
Public Health, Operations Management, or related field.
• 6+ years of progressive healthcare operations leadership experience.
• 5+ years of executive leadership experience directing multi-functional teams.
Salary Range
$230,000 - $290,000 annually. Exact pay will be determined based on candidate
experience, geographical location, and size/complexity of the program being
supported.
Sound Physicians is an Equal Employment Opportunity (EEO) employer and is
committed to diversity, equity, and inclusion at the bedside and in our
workforce. Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, gender identity,
sexual orientation, age, marital status, veteran status, disability status, or
any other characteristic protected by federal, state, or local laws.
This job description reflects the present requirements of the position. As
duties and responsibilities change and develop, the job description will be
reviewed and subject to amendment.