The Consultative Account Manager (CAM) for National Accounts exercises
independent judgment and discretion and is responsible for developing and
executing both long- and short-term strategies that maximize value for assigned
accounts while ensuring revenue goals are achieved. In a forward-thinking and
consultative manner, this role applies strong performance consulting practices
to assess client needs, diagnose business challenges, and develop tailored,
data-informed strategies that drive measurable outcomes.
The CAM assumes overall responsibility for managing high-profile and high-value
accounts, serving as a strategic advisor to clients and brokers. This includes
guiding the renewal and upsell lifecycle through a solutions-oriented approach
that balances the needs of the customer with those of the organization while
positioning strategies that improve performance, retention, and long-term
growth.
The CAM focuses on the strategic management of the account portfolio while also
ensuring effective day-to-day service delivery. Leveraging analytical insights,
market knowledge, and client performance data, the CAM informs recommendations
and influences decision-making. The role builds and sustains strong
partnerships, including at senior levels, by combining consultative expertise
with relationship management to deliver better outcomes for all stakeholders.
We are hiring multiple Consultative Account Managers across the United States.
RESPONSIBILITIES
Develop and execute strategic account plans that support client objectives,
maximize account value, and achieve retention and revenue goals.
Serve as the primary strategic advisor for assigned high-profile and
high-value accounts, providing consultative guidance to clients and broker
partners. Lead renewal, retention, and upsell strategies by positioning
solutions that align client needs with organizational objectives.
Conduct performance assessments and analyze client data, trends, and business
challenges to identify opportunities and recommend tailored solutions. Apply
performance consulting methodologies to diagnose business needs, uncover
opportunities, and influence strategic decision-making.
Build and maintain strong relationships with key stakeholders, including
executive-level client and broker contacts, to strengthen partnerships and
drive long-term growth. Facilitate and lead client meetings, business
reviews, and strategic planning discussions to communicate performance
insights and recommendations.
Collaborate cross-functionally with internal teams to ensure effective
implementation, service delivery, and resolution of client issues. Mentor,
influence, and support team members by sharing best practices, consultative
approaches, and account management expertise when applicable.
Monitor account performance metrics, financial results, and customer
satisfaction indicators to proactively address risks and improve outcomes.
Maintain a strong understanding of market trends, the competitive landscape,
and industry developments to inform strategic recommendations. Identify
opportunities for account expansion, additional services, and innovative
solutions that enhance client performance and organizational growth.
Drive accountability and follow-through on strategic initiatives, action
plans, and client commitments to ensure measurable results.
Evaluate project plans, coordinate project activities, and identify change
initiatives required for successful project execution.
Determine project delivery schedules and adjust them as needed throughout the
project delivery lifecycle. Provide status updates to leaders by
establishing, tracking, and reporting on team and project-based metrics.
Perform other duties as assigned.
QUALIFICATIONS
4 or more years of experience in employee benefits and a bachelor’s degree.
Sophisticated business math and complex analytical skills with the ability to
position financial outcomes that contribute to revenue goals across an
assigned portfolio.
Excellent consultative selling and negotiation skills with the ability to
influence decision-makers associated with high-value, complex customers.
Strong time management skills and experience managing multiple projects
simultaneously under tight deadlines.
Ability to meet specific deliverables within an environment of tight
deadlines and considerable pressure.
Outstanding written and verbal communication skills, with special emphasis on
formal business presentations.
Ability to work independently and resourcefully with minimal guidance.
Ability to effectively communicate with others at all levels in the
organization in a collaborative environment.
Advanced problem-solving skills with the ability to work cross-functionally
to resolve complex issues and generate results.
Outstanding attention to detail and strong organizational skills.
Ability to travel up to 75% of the time, including overnight travel, use of a
personal vehicle, and the ability to sustain travel-related expenses until
reimbursed.
Must possess a valid driver's license and successfully pass a motor vehicle
record check. A generous car allowance is provided. Maintaining automobile
liability insurance with limits of $250,000/$500,000 is required.
A valid Life and Health Insurance Producer License is required within 90 days
of hire.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta
Dental may pay for new hires. Actual pay may vary based on Delta Dental’s
assessment of the candidate’s knowledge, skills, abilities (KSAs), related
experience, education, certifications and ability to meet required minimum job
qualifications. Other factors impacting pay include prevailing wages in the work
location and internal equity.
Pay Grade 23. $107,444 - $232,795
Behind the smile! We are dedicated to safeguarding the health and financial
stability of our employees and their loved ones. This commitment extends beyond
the workplace to foster personal growth and holistic wellbeing. Our
life-changing rewards package includes:
Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement;
recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet
care assistance
Social responsibility and volunteer opportunities
Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified
applicants with arrest or conviction records will be considered for employment
in accordance with any applicable federal, state or local laws, including, but
not limited to, the California Fair Chance Act, the Los Angeles County Fair
Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring
Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections
Law Article 23-A.
Important Work Authorization Information
Please note, Delta Dental will not sponsor applicants for work visas for this
position.
#LI-Remote
At Delta Dental, we’re behind millions of smiles and counting. For over 68
years, we’ve served our communities by increasing access to affordable, quality
care – but that commitment to care extends beyond the people we serve, to the
dedicated employees who make those smiles genuine. We've come this far by
building fair programs that offer opportunities for advancement, create
meaningful connections and improve the lives of our employees and their
families. Because we know that when we take exceptional care of each other, we
can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service,
excellence and innovation. Joining us means working for a company that offers
stability and balance, opportunities for leadership at all levels, and a work
environment focused on teamwork and camaraderie.
Discover the smiling faces behind Delta Dental and experience our values and
culture in action by connecting with us on social media. Follow Delta Dental
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future of health care, join us!
Since 1955, we have offered comprehensive, high-quality oral health care
benefits to millions of enrollees and built the strongest network of dental
providers in the country. The Delta Dental of California network includes
affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta
Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental
of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits
to more than 31 million people across 15 states, the District of Columbia,
Puerto Rico and the Virgin Islands.
The company and its affiliates are part of Delta Dental Plans Association
(DDPA), a not-for-profit national association based in Oak Brook, Illinois.
Through our national network of Delta Dental companies, we offer dental coverage
in all 50 states, Puerto Rico and other U.S. territories. We offer vision
coverage through DeltaVision in 15 states and the District of Columbia.
Collectively, we deliver benefits to more Americans than any other dental
insurance company.
Delta Dental Ins. is an equal opportunity employer and is committed to providing
a professional work environment free from discrimination and harassment.
Individuals seeking employment at Delta Dental are considered without regard to
race, ethnicity, color, age, sex, religion, national origin, ancestry,
pregnancy, sexual orientation, gender identity, gender expression, genetic
information, actual or perceived physical or mental disability, registered
domestic partner status, caregiver status, marital status, veteran or military
status, citizenship status, or any other legally protected category. Delta
Dental is committed to providing equal employment opportunities to all employees
and applicants for employment. Accordingly, we have adopted and maintain an
Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy,
and Respectful Workplace policies and will not tolerate violations of these
policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals
residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine,
West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia
(Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected
for hire.
Delta Dental includes: Delta Dental of California, Delta Dental Insurance
Company, Delta Dental of Pennsylvania, and Delta Dental of New York
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