Overview:
SOFTSWISS continues to expand the team and is looking for a Support Manager -Junior. We need a true and accomplished professional who shares our culture and values.
About Product:
The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.
Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.
Purpose of the role:
You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.
Key responsibilities:
Processing requests from clients in Jira helpdesk system
Performance maintenance of the gaming infrastructure
Interaction with associated departments and partners’ helpdesk systems
Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)
Required Experience:
Higher or incomplete higher education / technical education is an advantage
B2+ level of English
B2+ level of Russian
Work experience in support of helpdesk systems is desirable
Nice to have:
Technical support experience (the second line)
Our Benefits:
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
B2+ English and Russian proficiency required. Helpdesk support experience desirable; technical second-line support is a plus. Higher, incomplete higher, or technical education is advantageous.
Key Responsibilities
- processing requests
- monitoring infrastructure
- resolving requests
Skills & Tools
Jira
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Belgrade or Tbilisi
- Languages: English, Russian
Benefits
- Generous paid time off
- Tuition reimbursement
- Generous parental leave
About SOFTSWISS
A technology company providing scalable gaming platforms and integration services for operators worldwide. — Industry: Information Technology