Overview:
SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.
Purpose of the Role:
Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.
Key Responsibilities:
Process customer and payment system requests via the Jira helpdesk and email.
Monitor and maintain the stability of payment systems.
Work directly with payment systems.
Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).
Required Experience:
Higher or incomplete higher education (preferably with a technical background).
English proficiency at B2 level or higher.
Russian proficiency at C1 level or higher.
Experience working with payment systems is preferred.
Hands-on experience providing support via a helpdesk system is desirable.
Background in technical support (1st or 2nd line) will be an advantage.
Basic knowledge of web architecture will be a plus.
Our Benefits:
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events
English at B2+ and Russian at C1+; higher or incomplete higher education preferred, technical background preferred. Payment systems or helpdesk support experience is desirable.
Key Responsibilities
- processing requests
- monitoring systems
- analyzing incidents
Skills & Tools
Jira
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Belgrade or Tbilisi
- Languages: English, Russian
Benefits
- Generous paid time off
About SOFTSWISS
A software company providing payment systems and technology services. — Industry: Information Technology