Student Services Representatives are responsible for providing excellent support
to BYU-Pathway Worldwide students through a variety of communication mediums.
Work Schedule: This position is remote. Remote positions are available for
applicants located in Utah or Idaho. Employees are scheduled for specific shifts
in coordination with employee availability and staffing needs.
Additional hours may be available and needed during peak service times, such
as the beginning of new semesters. Student Service Representatives may
sometimes work up to 40 hours based on the employer’s discretion.
To do the work, the following are required for an at-home set-up
A quiet workplace
Laptop or computer with a private at-home set up (no Chrome Books)
1024x768 (SVGA) screen
4 GB of ram
Microsoft Edge and Google Chrome are recommended browsers
Internet Bandwidth
Minimum: 500 KBps upload speed; 1 MBps download speed (4 Mbps upload; 8 Mbps
download)
Recommended: 1 MBps upload speed; 2 MBps download speed (8 Mbps upload; 16
Mbps download)
Please Note: All positions are subject to close without notice.
Important: By applying for this position, you are indicating that you are
currently authorized to work in the United States without sponsorship, are
willing to physically reside and perform the work in Utah or Idaho, and are
currently enrolled as a degree seeking student at one of the CES Institutions
(Ensign College, BYU-Pathway Worldwide, BYU, BYU-Idaho, or BYU-Hawaii Online).
RESPONSIBILITIES
(50%) Student Interactions: Student Services Representatives assist
BYU-Pathway Worldwide students with various needs. This is accomplished by
using technical skills for inbound and outbound support. With all these
positions, we use mediums of email, phone, and video calls. Employees will
use critical thinking, problem-solving skills, and interpersonal skills to
respond to student inquiries. Having a highly developed ability to verbally
communicate in a clear and concise manner is vital. Casework represents a
large majority of the employee’s responsibilities.
(25%) Policy Review: Student Service Representatives will stay abreast with
policy changes as indicated in the knowledge base. In a rapidly changing
environment, it is crucial for them to remain up to date on standard
procedures. Employees will be regularly evaluated on performance and how well
they follow policies and procedures
(25%) Administration: Student Service Representatives will participate in
special projects and various administrative duties.
Percentages might change based on academic calendar or team assignment
QUALIFICATIONS
Required Education:
Current CES Student at one of the following institutions
Ensign College
BYU-Pathway Worldwide
BYU
BYU-Idaho
BYU-Hawaii (Living in Utah or Idaho)
High School Diploma/GED or Equivalent or current enrollment in
PathwayConnect
Students on an F-1 or J-1 visa must currently be enrolled at Ensign College
Church employees find joy and satisfaction in using their unique talents and
abilities to further the Lord’s work. From the IT professional who develops an
app that sends the gospel message worldwide, to the facilities manager who
maintains our buildings— giving Church members places to worship, teach, learn,
and receive sacred ordinances—our employees seek innovative ways to share the
gospel of Jesus Christ with the world. They are literally working in His
kingdom.
Only members of the Church who are worthy of a temple recommend qualify for
employment. Apart from this, the Church is an equal opportunity employer and
does not discriminate in its employment decisions on any basis that would
violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race,
national origin, color, gender, pregnancy, marital status, age, disability,
genetic information, veteran status, or other legally protected categories that
apply to the Church. The Church will make reasonable accommodations for
qualified individuals with known disabilities.