Why General Motors Insurance?
Working at General Motors Insurance is a chance to help reinvent what insurance
feels like for GM drivers — standing at the intersection of the larger GM
enterprise and a growth business focused on safeguarding the GM consumer and
their vehicles. Inside the enterprise, General Motors Insurance is a strategic
growth initiative, which means your ideas directly shape the blueprint of an
emerging business and its momentum.
Powered by unique insights from GM’s connected technology, you’ll transform
vehicle and driving insights into a seamless, connected user experience that
rewards safer driving and simplifies every step—from quote to policy servicing
to claims.
You’ll collaborate across GM’s ecosystem of companies, build products and
processes at the foundational phase of a rapidly scaling organization, and see
your work land in the hands of real customers fast. It’s the kind of environment
where curiosity and execution thrive together: experiment, iterate, and ship
solutions that reduce the total cost of ownership while elevating confidence on
the road. Most of all, you’ll contribute to a new enterprise business that’s
creating tangible value for consumers nationwide — showing how insurance, when
truly connected, can become a loyal companion to every GM journey.
This position will be posted until filled. There are 2 roles available.
Schedule: Monday - Friday. Candidates will be assigned either an 8:00 a.m.-5:00
p.m. CST shift OR a 10:00 a.m.-7:00 p.m. CST shift based on business needs.
RESPONSIBILITIES
The Auto Damage Claims Supervisor will be responsible for providing and
supporting a Best in Class insurance experience by managing and providing
leadership to a team of Auto Damage Claims Adjusters. As an Auto Damage Claims
Supervisor, you will play a crucial role in overseeing the auto claims process,
ensuring efficiency and accuracy while providing exceptional customer service.
With your strong leadership, problem-solving skills, and knowledge of the
insurance industry, you will guide a team of Claims Adjusters to deliver timely
and fair resolution to auto damage claims. The ideal candidate will demonstrate
a start-up mindset, embracing change, innovation, creativity, and a relentless
determination to win. If you're ready to roll up your sleeves, embrace
challenges, and make an impact, we want to hear from you!
About the role
Inspire and lead team in a manner that effectively maximizes business results
and employee satisfaction
Oversee and manage a team of claims adjusters, providing guidance and support
throughout the claims process
Develop, implement, and execute behavioral based coaching techniques to
maximize individual and team productivity and performance
Coach, mentor, and teach Auto Damage Adjusters to support their continued
growth and improvement
Consistently work to develop all Adjusters
Serve as an expert resource to representatives and colleagues regarding auto
damage team processes and procedures
Review and evaluate auto damage claims, ensuring accuracy and adherence to
company policies and procedures
Foster a cooperative environment and empower individuals by supporting an
open forum for innovation, change, growth, and sharing of knowledge and
skills
Conduct performance evaluations and provide ongoing training and development
opportunities for Claims Adjusters
Monitor claim activities, identify trends or areas for improvement, and
implement strategies to enhance claims handling efficiency and customer
satisfaction
Maintain a strong working knowledge of insurance regulations, industry
trends, and best practices to ensure compliance and optimal claims management
Use established monitoring systems to QA, monitor, and evaluate performance
Generate appropriate action plans to enhance and improve performance of
under-performing representatives
Effectively use reward and recognition tools to drive business results and
associate satisfaction
Identify and implement strategies that will enhance the customer experience
and improve productivity and performance
QUALIFICATIONS
What makes you a dream candidate?
Knowledge and understanding of the insurance industry, to include advanced
understanding of personal lines auto claims
Knowledge surrounding common industry claims systems and vendor products (ex
Guidewire, Copart, ARMs, ISO, etc.)
Must have a passion for providing outstanding Customer Service
Possess strong leadership skills, including the ability to influence others,
develop team members, and manage change and conflict
Excellent oral and written communication skills and proven interpersonal
skills necessary to interact effectively with customers and employees at all
levels within the organization
Demonstrated ability to link specific activities to desired results
Strong knowledge of insurance policies, coverage, and claims settlement
procedures
Ability to thrive in a collaborative environment with an eagerness to share
ideas and support others
Effective analytical and problem-solving skills, with the ability to assess
liability and coverage accurately
Attention to detail and ability to handle multiple tasks in a fast-paced
environment
The ability to be resilient, bounce back from setbacks, and keep pushing
forward with a positive attitude
Experience
High School Diploma or equivalent required; Bachelor’s Degree in a related
field preferred
5+ years of auto claims handling experience required
3+ years of customer service experience required
Previous total loss and/or coverage and liability leadership experience
preferred
Prior experience in coaching, training, and/or mentoring individuals
preferred
Licenses
Must obtain, hold and maintain a current Property and Casualty (P&C) or
Personal Lines License in at least (1) US State required
Insurance designation (CPCU, SCLA, etc.) preferred
What We Offer: Generous benefits package available on day one to include: 401K
matching, bonding leave for new parents (12 weeks, 100% paid), tuition
assistance, training, GM employee auto discount, community service pay and nine
company holidays.
Our Culture: Our team members define and shape our culture — an environment that
welcomes innovative ideas, fosters integrity, and creates a sense of community
and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: 100% remote
#LI-remote #LI-CH1 #gmfjobs
The base range for this role is: $73,500 - $147,000
At GM Financial, we strive for transparency in all aspects of our business,
including pay equity. This is the GM Financial pay range for this role and job
level. The exact salary and compensation will vary based on factors like
knowledge, skills, experience, and education.
This role is eligible to participate in a performance-based incentive plan. Full
time employees are eligible to participate in health benefits on day one of
employment.