Role Overview
We are seeking a skilled Sterling Integration SupportSpecialist with hands-on experience in IBM Sterling B2B Integrator and ProductContent Management (PCM) to join our growing Integration Center of Excellence.In this role, you will be responsible for supporting, maintaining, andoptimizing end-to-end B2B integration solutions while also managing andenriching product data through PCM platforms. You will collaborate withclients, business analysts, and technical teams to ensure high availability,accuracy, and compliance of integration flows and product information.
Key Responsibilities
SterlingB2B Integration Support
- Monitor, support, and maintain IBM Sterling B2BIntegrator (SI) environments including maps, business processes (BPs), andtrading partner configurations
- Troubleshoot EDI transaction failures (X12, EDIFACT,XML, JSON) and provide timely root cause analysis and resolution
- Manage onboarding and offboarding of trading partnersincluding AS2, SFTP, FTPS, and VAN connectivity setup
- Develop and modify Sterling maps using Sterling MapEditor and manage translation services for EDI document sets (850, 810, 856,940, 945, 997, etc.)
- Maintain and optimize Business Process (BPML) workflowswithin Sterling SI for automated exception handling and retry logic
- Work with Sterling File Gateway (SFG) for securemanaged file transfers and partner routing configurations
- Perform scheduled health checks, log analysis, andperformance tuning of Sterling environments
- Collaborate with middleware, ERP (SAP/Oracle), and WMSteams for seamless end-to-end transaction flows
ProductContent Management (PCM)
- Support and administer PCM platforms (e.g., IBMSterling Product Information Management, Akeneo, Salsify, or equivalent) tomanage product master data
- Ensure accuracy, completeness, and consistency ofproduct attributes, hierarchies, and digital assets across all channels
- Develop and maintain data import/export pipelinesbetween PCM and downstream systems such as ERP, eCommerce, and retailer portals
- Collaborate with merchandising, marketing, and supplychain teams to gather product data requirements and enforce data governancestandards
- Configure syndication workflows to distribute productcontent to trading partners and retail channels (1WorldSync, Syndigo, etc.)
- Perform data quality audits and work with data stewardsto remediate catalog discrepancies
IntegrationArchitecture & Collaboration
- Participate in design reviews for new integrationsolutions, ensuring best practices and reusability
- Create and maintain technical documentation includingintegration design documents, runbooks, and operational guides
- Provide L2/L3 production support, incident management,and SLA adherence for critical integration flows
- Work in Agile/Scrum teams, contribute to sprintplanning, and deliver within defined timelines
- Mentor junior team members and contribute to knowledgebase articles and training material
Required Qualifications
TechnicalSkills
- 3–8 years of hands-on experience with IBM Sterling B2BIntegrator (v5.x / v6.x)
- Strong proficiency in EDI standards: ANSI X12, EDIFACT,and XML/JSON-based B2B transactions
- Experience with Sterling Map Editor, BPML scripting,and Sterling File Gateway (SFG)
- Knowledge of communication protocols: AS2, SFTP, FTPS,HTTP/S, VAN, and REST/SOAP APIs
- Hands-on experience with at least one PCM/PIM platform(IBM Sterling PIM, Akeneo, Salsify, inRiver, or similar)
- Understanding of product data standards: GS1, GDSN,UNSPSC, and retail data syndication
- Familiarity with ERP integrations (SAP, Oracle, orMicrosoft Dynamics) and WMS systems
- Basic scripting skills in Java, Python, or Shell forautomation and data transformation tasks
- Experience with monitoring tools and log analysis(Splunk, ELK Stack, or native Sterling logs)
SoftSkills & Process
- Strong analytical and problem-solving skills with astructured approach to incident resolution
- Excellent communication skills — able to articulatetechnical issues to non-technical stakeholders
- Experience working in ITIL-aligned support environmentswith ticketing tools (ServiceNow, Jira)
- Ability to manage multiple priorities in a fast-paced,client-facing environment
- Strong documentation habits and commitment to knowledgesharing
Nice to Have
- IBM Certified Associate / Professional — Sterling B2BIntegrator or related certification
- Experience with cloud-based integration platforms: IBMApp Connect, MuleSoft, or Azure Integration Services
- Exposure to container environments (Docker/Kubernetes)for Sterling deployments
- Knowledge of data governance frameworks and MDM (MasterData Management) principles
- Experience with GS1 data pools and 1WorldSync / Syndigosyndication platforms
- Background in retail, CPG, or healthcare supply chaindomain
What We Offer
Compensation & Growth
- Competitive salary with performance bonuses
- Structured career path with regular reviews
- Certification support & sponsored training
- Exposure to Fortune 500 client engagements
Culture & Benefits
•Remote-first / hybrid work flexibility
- Comprehensive health, dental & vision coverage
- Collaborative, innovation-driven team culture
- Paid time off, holidays & wellness programs
Education
- Bachelor's degree in Computer Science, InformationTechnology, Engineering, or related field
- Equivalent professional experience with demonstratedSterling / Integration expertise will be considered
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