ABOUT INVOCA
Invoca is an AI-powered revenue execution platform that brings together
marketing, commerce, and contact center teams to turn every customer interaction
into measurable, profitable growth. Join our dynamic, fast-growing team, where
innovation and collaboration are at the core of our culture.
ABOUT THE ROLE
At Invoca, AI is central to our engineering strategy. We are cultivating an
agentic development ecosystem where artificial intelligence serves as an
integral core partner in designing, building, testing, launching, and managing
software.
The Data Platform team builds and innovates on Invoca's core data infrastructure
and analysis tooling. Teams across the company depend on it to turn call and SMS
conversations, and the marketing signals around them, into reliable, near
real-time intelligence. We also supply the context the AI agents across Invoca's
platform run on, and we work on the Data Intelligence products that put that
data to work for customers.
We are seeking a Staff Software Engineer to provide technical leadership for the
Data Platform team. In this role, you will help establish strategic technical
direction and drive the team's rolling 3-month delivery plan, turning roadmap
goals into executable, high-impact releases.
Success here is measured by outcomes, not activity: how reliable and timely our
data is, how quickly downstream teams can build on the platform, and how
consistently the team's plan turns into delivered work.
WHAT YOU'LL DO:
BUILD THE DATA PLATFORM
Define and evolve the technical vision for Invoca's data platform across all
product teams.
Design and build the ingestion, streaming, and transformation pipelines that
bring call and SMS conversation data and marketing signals into the
lakehouse.
Evolve the lakehouse architecture and the core data analysis tooling teams
use to explore, query, and report on that data.
Ensure product teams can safely and easily build on our data without deep
data infrastructure expertise.
Continuously identify where shared platform investments can unlock new
product capabilities or eliminate duplicated engineering effort.
LEAD THROUGH TECHNICAL INFLUENCE & OWN THE 3-MONTH DELIVERY PLAN
Provide overarching architectural direction for the Data Platform across
ingestion, transformation, and serving layers while raising the engineering
bar through mentoring, design reviews, and hands-on guidance.
Own and execute the rolling 3-month delivery plan: translate roadmap strategy
into clear priorities, navigate ambiguity, and maintain full accountability
for shipping high-impact technical outcomes.
Drive alignment across engineering and product teams through clear technical
reasoning, simplifying complex systems, and serving as a trusted advisor to
senior leadership.
MAKE OUR DATA THE CONTEXT LAYER FOR INVOCA'S AGENTS
Build the systems that let the AI agents running in Invoca's platform use our
data as context — retrieval, freshness, structure, and governance of the data
those agents depend on.
Work on Invoca's Data Intelligence products, like Atlas, our data agent,
turning platform capability into intelligence customers can act on.
Define clean boundaries and contracts between the data platform and the agent
and product teams that build on it.
BUILD IN THE AGENTIC DEVELOPMENT ERA
Use AI and agentic workflows in how the team builds and operates the
platform: agent-assisted development, adaptive pipeline orchestration,
automated data quality checks, anomaly detection, and self-healing jobs.
Establish safe, observable, and auditable ways to bring AI into how we build
and run data workflows, and help the teams around you adopt them with
confidence.
STANDARDIZE AND MULTIPLY ENGINEERING LEVERAGE
Build shared data platform practices, tooling, and self-service capability
(pipeline frameworks, data contracts, lakehouse standards) that other teams
adopt instead of one-off approaches.
Treat the data platform as a product with internal users: define adoption
goals and measure whether teams are actually better off because of your work.
Drive direction and standards for data architecture and pipeline design
across the teams that depend on the platform, influencing through clarity,
judgment, and evidence.
CONNECT THE PLATFORM TO BUSINESS OUTCOMES
Translate data platform decisions into terms leadership and product teams
care about: data freshness, reliability, cost, and the speed at which
downstream teams can ship.
Partner directly with product engineering, analytics, and data science teams
— the platform's primary internal customers — to prioritize the 3-month plan
based on measurable business and customer impact, not technical elegance
alone.
WHAT WE'RE LOOKING FOR:
We're looking for a Staff-level engineer with the experience and judgment to
take on technical leadership for our Data Platform team. You likely have:
8+ years of software engineering experience with deep expertise in data
platform, infrastructure, or backend systems, and a track record of
measurable impact in production environments.
Proven technical leadership background: establishing team vision and
architecture, managing an iterative delivery roadmap, and taking
accountability for successful releases.
Hands-on experience with Databricks or a comparable lakehouse platform, plus
modern pipeline orchestration tooling, strongly preferred.
Experience serving data to AI systems as context — retrieval, embeddings,
feature or context serving, or similar — is a strong plus.
Experience building data systems, tools, or practices that were adopted
broadly because they demonstrably improved speed, quality, reliability, or
safety.
Experience building AI tools and agentic workflows, and a track record of
practically applying new tools rather than just being interested in them.
Strong technical judgment with a bias toward simplicity and adoption over
theoretical completeness.
Ability to connect technical work to business and customer outcomes, and to
communicate that connection clearly.
Experience partnering across engineering, product, and business functions.
High ownership mindset, curiosity, and urgency in a fast-moving, evolving
technical environment.
HOW YOU WORK:
Direct and kind. You say the hard thing in the room, not afterward, and you
receive feedback the same way.
High agency. You act without waiting for permission on reversible decisions
and own the outcome either way. No work is beneath you.
You raise the bar. You think from first principles rather than accepting how
things have been done, and you don't reward work that's merely fine.
You make it safe to not know. A high bar and a safe team are not in tension —
people have to be able to ask, dissent, and be wrong without paying for it,
or you never hear the thing you needed to hear. Nobody is made small for the
gap between where they are and where the bar is.
You bring intensity. Deadlines in days where the work allows, a rough first
version to get real feedback, risk flagged early, and you finish what you
start.
You dig for the real problem. When someone asks for something, you understand
what they're trying to accomplish before responding.
HOW SUCCESS WILL BE MEASURED:
Within 12 months, success in this role will look like:
The data platform shows clear, measurable improvement in the outcomes it's
meant to drive: data quality, reliability, delivery speed, and architectural
coherence.
Practices or platforms you've built are adopted broadly across engineering,
not just within your immediate team.
AI and agentic workflows are meaningfully integrated into the data platform,
with clear safety and observability in place.
Engineering and product leadership treat you as a trusted authority in the
data platform domain.
Your work has a demonstrable, articulable connection to business or customer
outcomes.
📍 Location: This is a remote-first role. We are currently hiring in the
following locations: 📍
United States: Greater Los Angeles Area (including Santa Barbara and San Diego)
· SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area ·
Seattle Metro
Candidates must be based within ~2 hour drive of these areas. Occasional
business travel may be required.
COMPENSATION, BENEFITS & PERKS:
At Invoca, we believe great work starts with taking care of our people. That's
why we offer competitive compensation and benefits designed to support your
health, your family, your growth, and your life outside of work. For teammates
in the U.S., health benefits begin on your first day of employment.
COMPENSATION
Base Salary: $152,000–$228,000
Variable Compensation: Bonus and/or commission eligibility, where applicable.
Equity: All employees are invited to share in Invoca's success through our
stock option program.
Actual compensation will depend on factors including experience, skills, and
location.
BENEFITS & PERKS:
HEALTH & WELLBEING
Day-One Health Benefits – Medical, dental, and vision coverage begins on your
first day of employment for U.S.-based teammates.
Mental Wellbeing – Access to mental wellbeing support and an Employee
Assistance Program (EAP).
Wellness Subsidy – Reimbursement that can be applied toward gym memberships,
fitness classes, and more.
TIME AWAY
Flexible Time Off – We encourage a healthy work-life balance. Our flexible
paid time off policy gives you the flexibility to recharge and take time away
when you need it.
Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter
break, giving you time to rest, recharge, and spend time with friends and
family.
Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding,
adoption, and caring for family members.
Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and
medical needs.
GROWTH & CAREER
Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools,
including leading LLMs and agentic AI workflow solutions to help you maximize
productivity and work more effectively.
Professional Development – Annual reimbursement of up to $1,000 per fiscal
year to support learning, certifications, conferences, and other professional
development opportunities.
FINANCIAL BENEFITS
401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of
up to 4%.
RECOGNITION & COMMUNITY
Recognition Programs – We celebrate great work through company-wide and team
recognition programs, including President's Club and quarterly and
departmental awards recognizing innovation, execution, and customer impact.
InVacation (Sabbatical) – As a thank-you to our long-term team members, we
offer a sabbatical after seven years of service.
Some benefits may vary for teammates outside the U.S. based on local laws,
regulations, and country-specific offerings.