Note: The job is a remote job and is open to candidates in USA. Zoom is a collaboration technology company that helps people communicate and work together through products such as Zoom Contact Center, Zoom Phone, and Zoom Events. The Creative Operations role leads creative workflows, partners with cross-functional creative teams, and develops tools, automations, and AI-enabled processes to improve efficiency while maintaining creative quality.
Responsibilities
- Managing creative workflows from intake through delivery, including project scoping, resourcing, scheduling, and prioritization
- Building deep relationships across internal teams and external partners, communicating with clarity and grace while aligning stakeholders around goals, expectations, timelines, and deliverables
- Partnering with designers and creative teams to improve processes, remove roadblocks, and ensure projects have the right inputs and resources
- Developing and implementing AI-powered tools, automations, and workflows that improve efficiency across the creative organization
- Building and maintaining systems in Figma, Jira, and other creative collaboration platforms to improve visibility, organization, and team productivity
- Evaluating emerging AI and creative technologies and identifying opportunities to integrate them into existing workflows. Evolving team tools, systems, and workflows to support a fast-moving creative organization
Skills
- Have a Bachelor's in Design, Technology, Communications, Business, or a related field (or equivalent professional experience)
- With 5–8 years of experience in creative operations, creative project management, creative technology, or a related creative role
- Demonstrate a deep understanding of design and creative workflows, particularly within Figma, and how designers and creative teams move from concept through final delivery
- Have experience managing complex creative projects and stakeholders, balancing priorities, resources, timelines, and competing needs across multiple initiatives
- Build trust and alignment across internal and external teams. Communicate with clarity, diplomacy, and grace, and comfortably navigate differing perspectives, priorities, and levels of seniority
- Demonstrate curiosity and fluency with AI tools, automation, and emerging technologies, with the ability to turn new capabilities into practical creative workflows
- Use Figma, Jira, Adobe Creative Cloud, and collaboration tools to organize and improve creative work
- Experience building automated or AI-powered workflows is highly valued
Benefits
- Bonus and equity value are considered as part of Zoom’s Total Direct Compensation philosophy.
- Our structured hybrid approach is centered around our offices and remote work environments.
- Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Company Overview
Company H1B Sponsorship