Hi, I'm Juhi Banerjee , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
We are looking for a Sr. Technical Instructional Designer who will:
- Design and develop on-demand, video-based, instructor-led, virtual instructor-led, and blended learning courses and programs for CSG Forte software solution offerings and applications.
- The target audiences for these programs include CSG Forte employees as well as our merchant and partner customer base.
- Review technical documentation and existing course materials, and interview SMEs for the purpose of developing instructional materials.
- Collaborate with end users to define and identify business procedures and establish content and documentation.
- Also, collaborate with Subject Matter Experts (SMEs) to collect and interpret information.
- Utilize and update training materials using CSG Quality and Document Control requirements.
- Delivers train-the-trainer programs for CSG Forte staff and job-specific trainers as identified throughout the organization as required.
- Develops positive relationships with stakeholders and team members.
- Actively develops CSG Forte product knowledge.
- Networks with key contacts within CSG Forte to gather feedback on product enhancements and learning content.
- Design, develop, and deliver web content, user guides, and end-user training materials.
- Deliver blended learning solutions (web-based training, instructor-led training) as necessary.
- Maintain the accuracy of all documentation.
Is this opportunity right for you? We are looking for candidates who:
- Bachelor's degree or equivalent experience.
- 3-5 years of related experience developing on-demand, instructor-led, virtual instructor-led, and blended learning courses and large-scale education programs
-