GENERAL SUMMARY
The Senior Symitar System Analyst reports to the Host Services Manager and
supports the analysis, design, integration, testing, implementation,
administration, and support of the Symitar core banking system and related Host
Services applications. This role maintains production and development
environments, supports business units, manages recurring operational processes,
and serves as a technical subject matter expert for Symitar, PowerOn, PowerFrame
Docs, OpCon, OnBase, integrations, automation, and data analysis. This role
provides advanced technical support and leadership, contributes to projects that
improve efficiency, reliability, security, compliance, and the user/member
experience, and assists the Host Services Manager with technical, operational,
project, vendor, and administrative responsibilities.
Position Duties & Functions
Core Banking, Host Services Applications & Integrations
Maintain, troubleshoot, configure, optimize, and administer Symitar
production and development environments, including user, computer, and server
access.
Support Symitar releases, upgrades, service packs, mandates, data purges,
scheduled downtime events, integrations, data feeds, file transfers, vendor
applications, and related Host Services applications including OnBase, ARCU,
EDS/SDS, and PowerFrame Docs.
Coordinate with third-party vendors and internal IT teams to resolve
technical issues and maintain stable, reliable application support.
Development, Automation & Job Scheduling
Design, develop, test, implement, maintain, and troubleshoot PowerOn programs
and PowerFrame Docs solutions, including templates, forms, workflows,
configurations, and integrations.
Administer and support the In-House OpCon and EASE-hosted OpCon environments,
including automated processing, job scheduling, file transfers, workflows,
and third-party integrations.
Identify opportunities to automate manual processes, improve operational
efficiency, and strengthen recurring production activities.
Data Analysis, Reporting & Operational Reliability
Perform SQL querying and data analysis using ARCU and/or Databricks for
troubleshooting, reporting, reconciliation, research, trend analysis, and
operational improvement.
Monitor ARCU Data Load processes, troubleshoot data issues with
Infrastructure and Application Services teams, and support EDS/SDS and ARCU
upgrades to maintain data reliability, system performance, and operational
continuity.
Monitor performance, provide advanced second-level support, perform
root-cause analysis, prioritize issues by impact and urgency, and implement
sustainable solutions for complex or recurring issues.
Projects, Business Support & Technical Leadership
Partner with business units to gather requirements, identify process
improvements, lead or support Symitar-related projects, and provide technical
recommendations on scope, risk, dependencies, testing, deployment, and vendor
integrations.
Support the Host Services Manager with applicable technical, operational,
project, vendor, and administrative responsibilities.
Serve as a trusted technical subject matter expert for Symitar, PowerOn,
PowerFrame Docs, OpCon, OnBase, integrations, automation, and related
technologies.
Security, Risk & Compliance
Follow security, access-control, change-management, and operational
procedures.
Support audits, risk assessments, control testing, regulatory reporting,
document retention, and compliance requirements.
Mentorship & Knowledge Sharing
Serve as a technical resource and mentor for other analysts and business
partners.
Promote cross-training, knowledge sharing, documentation, and knowledgebase
practices to reduce dependency on single resources.
Review technical solutions and encourage automation, modern development
practices, and emerging technologies.
Other duties as assigned
POSITION REQUIREMENTS
EXPERIENCE and EDUCATION
Minimum of seven years of related information systems, core banking, or
financial technology experience, including significant Jack Henry Symitar
experience.
Bachelor’s degree in Computer Science, Information Systems, Information
Technology, or related field preferred. Equivalent combination of education,
training, and experience may be considered.
Demonstrated experience with Symitar, PowerOn, PowerFrame Docs, SQL/ARCU
and/or Databricks, OpCon, OnBase, EDS/SDS, integrations, automation,
production support, and troubleshooting.
Certifications or formal training in Symitar/Jack Henry, Hyland OnBase, and
Continuous OpCon required or preferred based on role needs.
Demonstrated ability to lead technical projects, upgrades, hotfixes,
mandates, compliance-sensitive work, vendor coordination, stakeholder
communication, team mentorship, and competing priorities.
KNOWLEDGE and SKILLS
Programming or scripting experience with languages such as PowerShell,
Python, Java, JavaScript, or similar technologies.
Credit union or financial institution experience, including familiarity with
operational, regulatory, or compliance-related processes.
Familiarity with enterprise tools such as Salesforce, Boomi Flow, Power BI,
ServiceNow, JIRA, Confluence, cloud migrations, or IT portfolio planning.
Required: Symitar • PowerOn • PowerFrame Docs • OpCon • SQL/ARCU/Databricks •
Integrations • Automation • Production Support • Change Management • Project
Leadership
Desired: OnBase • PowerShell/Python/Java/JavaScript • Salesforce • Boomi Flow
• Power BI • ServiceNow • JIRA • Confluence
Ability to write and speak effectively in English using correct spelling and
grammar.
Basic math skills include the ability to compute rates, ratios, and
percentages using a 10-key.
Proficient in the use of basic applications in a Windows-based environment,
including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
Excellent customer service skills.
COMPETENCIES
Ability to learn quickly and adapt to change; ability to quickly learn
specialized applications and systems.
Initiative and self-direction.
Ability to effectively communicate and collaborate with people at all levels.
Sound problem-solving and decision-making ability, including the ability to
prioritize.
Ability to understand and align with our core competencies through daily
projects and tasks:
Growth Mindset
Responsibility
Diversity & Inclusion
Problem Solving
Communication
Tech & Data Savvy
Change Ready Leadership
CU Business Acumen
PHYSICAL DEMANDS
Work involves extensive use of computers, up to eight hours per day.
Appropriate vision, dexterity, and other physical abilities are required.
May include occasional pushing, pulling, or carrying objects weighing up to
20 pounds.
Must be able to speak and present on the telephone and/or through digital
means of communication, including but not limited to Zoom/Teams/or other
video technologies.
Travel may be required.
We are an equal opportunity employer, and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity or expression, pregnancy, age, national
origin, disability status, genetic information, protected veteran status, or any
other characteristic protected by law. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
SALARY AND BENEFITS:
Salary is based on qualifications and geographical location (Zone). Benefit
information can be located on our Careers page
here: https://www.chevronfcu.org/about-us/careers
[https://www.chevronfcu.org/about-us/careers]
Zone 1: $102,176.00 - $140,492.00
Zone 2: $92,980.16 - $127,847.72
Zone 3: $85,827.84- $118,013.28
Zone 4: $81,740.80 - $112,393.60
This position is eligible to participate in the Corporate Incentive Plan. Annual
incentive opportunity ranges from 0–8% of incentive eligible earnings, based on
a combination of institutional performance (0–2%) and individual performance
(0–6%). Incentive payments are discretionary and subject to approval.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, national origin, veteran status, disability, sexual
orientation, gender identity, or any other protected status. CFCU participates
in E-Verify.
If you are an individual with a disability and require a reasonable
accommodation to complete any part of the application process or are limited in
the ability or unable to access or use this online application process and need
an alternative method for applying, you may contact us at 800-232-8101 for
assistance.
CFCU Is CPRA Compliant for California Employees and Applicants, to review the
Notice at Collection, click here
[https://www.chevronfcu.org/docs/librariesprovider7/pdfs/notice-at-collection-(employment)-.pdf].
To submit a request, please refer to the Careers page for the CPRA Request Form.
#LI-AK1 #LI-REMOTE