This is a Fully Remote Job
1. About Our Client:
The organization operates in the AI-powered conversation intelligence industry. It addresses the challenge of extracting customer intent and insights from interactions across marketing, sales, customer experience, and contact center teams. This enables improved customer experiences, increased revenue, and enhanced operational efficiency. The company emphasizes innovation and collaboration as core elements of its culture.
2. About the Opportunity:
The
Senior Software Engineer I
on the Octothorpe team will focus on advancing the internal engineering platform by strengthening CI/CD systems, leading Ruby/Rails platform upgrades, and standardizing authentication and authorization across services. This role involves solving complex problems, leading initiatives from design through deployment, and supporting cross-functional collaboration to enhance developer autonomy and platform reliability.
3. Responsibilities:
Own and enhance CI/CD tooling with guardrails, automation, and reusable patterns
Improve Backstage as a developer portal for CI/CD visibility and self-service workflows
Optimize developer feedback loops by reducing pipeline flakiness and speeding up builds/tests
Provide operational support for release tooling, including triage and incident prevention
Lead or contribute to Ruby and Rails upgrade efforts across the monolith and ecosystem
Coordinate cross-repository changes including application code, Docker/CI images, and shared gems
Develop safe rollout plans with staged deployments, canaries, and rollback options
Build self-service tooling and standardized workflows enabling teams to manage their own infra, config, and auth changes
Standardize and operationalize authentication/authorization patterns across environments
Partner with service teams to encourage platform adoption and support migrations
Use AI-assisted development tools responsibly to improve delivery speed and quality
Promote safe and effective adoption of AI tools by sharing best practices
4. Requirements:
Experience with CI/CD and release engineering tools such as Buildkite and Backstage
Familiarity with ArgoCD and Kubernetes
Proficiency in Ruby, Ruby on Rails, Bundler, and dependency management
Experience with runtime and framework upgrades (Ruby and Rails)
Knowledge of Auth0 or similar identity providers, OAuth/OIDC, and machine-to-machine authentication
Exposure to Terraform and infrastructure-as-code (preferred)
Skills in observability, on-call support, and incident analysis
Experience with AI-assisted development tools (e.g., Cursor, Claude Code) and sharing best practices
Working knowledge of platform-as-a-service (PAAS) environments
5. Pay Range and Compensation Package:
Position Base Range - Salary Range $127,000 to $191,000 plus bonus potential
6. Benefits & Perks:
Flexible Time Off policy encouraging work-life balance
16 U.S. paid holidays including winter break
Medical, dental, and vision coverage with multiple plan options and fertility assistance
401(k) plan with company match up to 4%
Stock options available to all employees
Mental health support through a dedicated program
Up to 12 weeks of 100% paid family leave for bonding, adoption, and caregiving
Up to 12 weeks of 100% paid medical leave for childbirth and medical needs
Long-term service bonus after 7 years
Wellness subsidy applicable to gym memberships and fitness classes
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.