Why You’ll Love Working at Quorum
At Quorum Federal Credit Union, we are a cutting-edge credit union that operates
as a technology company, delivering innovative financial solutions to our
members. As a remote organization, we thrive on collaboration and recognize
outstanding performance. We are the ideal workplace for self-motivated
individuals who are committed to organizational success and eager to join a
dynamic team of professionals. We stand out as a best-in-class employer,
offering a unique and supportive work environment that fosters personal and
professional growth. Our culture is built on valuing teamwork, recognizing
achievements, and providing the tools and resources needed to excel. If you are
looking for a place where you can make a meaningful impact, enjoy a flexible and
fulfilling work experience, and be part of a forward-thinking team, Quorum
Federal Credit Union is the perfect fit for you.
How You’ll Make an Impact
The Senior Operations Associate supports day-to-day deposit, Real Time Payments,
and EFT activity, including ACH and wires. The role also supports process
improvement, operations projects, and the design and maintenance of policies and
procedures. This person plays a key role in how we use systems, automation, and
AI-assisted tools across Operations.
The ideal candidate must be competent and able to learn quickly, be highly
detail oriented, and be comfortable working with many different systems. The
successful candidate will have worked in a financial institution setting,
primarily in back-office transaction processing. This person will also possess
strong analytical skills to not only document, but to evaluate and recommend
changes to processes, workflows, and procedures to drive productivity and
efficiency.
Additionally, is comfortable with monitoring, exception trends analysis, and
partnership with product/engineering or vendors on automation and AI use cases.
The area of responsibility for this role is wide and thus requires thorough
knowledge of various company processes.
What You’ll Be Doing
1. The Senior Operations Associate is the subject matter expert of and manages
daily processing for deposits, RTP, ACH, and wires. That includes manual and
batch postings, research, exception handling within set parameters, and
support for general ledger reconciliation, with strict attention to
deadlines and controls.
2. They help coordinate and schedule daily work for EFT, ACH, and wire
processing and act as a point of contact for the department when the
Operations Manager is unavailable.
3. They support plans for electronic funds processes and member servicing. They
work on projects tied to system updates, service enhancements, and process
changes, and keep their work current in project and ticketing tools that
follow Agile-inspired practices.
4. They lead or support process reviews and testing and help translate findings
into production changes. They identify high-volume, rules-based work that
can be automated, including through RPA and AI-assisted workflows, and work
with stakeholders to define requirements, test solutions, and measure
impact.
5. They work with vendors, management, and regulators on internal services,
funds transfer policies, compliance, security, and contingency planning.
They write and maintain procedure documents for their areas, update them
when programs or workflows change, and recommend policy updates. They use
AI-assisted decision tools where appropriate for exception handling, risk
assessment, and fraud detection.
6. They support other business units with member requests and workflows,
cross-train on critical processes, and help maintain service levels. They
also interact with vendors and third parties on behalf of members and the
Credit Union, stay current on regulatory and technology changes, and perform
other job-related duties as assigned
7. Promotes and maintains a positive work atmosphere by behaving and
communicating in a manner consistent with professional standards to get
along with members, co-workers, management and vendors.
8. Keeps abreast of industry developments including, but not limited to,
changes in regulations, technology, etc.
9. Performs additional duties as required.
What You Bring to the Team
The Senior Operations Associate has intermediate to advanced Excel (lookups,
pivot tables, data cleansing) and comfort working with data exports and
dashboards; experience with basic data querying (e.g., SQL or BI tools)
preferred. Experienced working with payment systems, or RPA/automation tools
(e.g., workflow engines, bots, scripting, or rules engines). Demonstrates
ability to learn new systems quickly and to translate business requirements into
system or configuration requirements for vendors/IT.
College degree preferred.
This role works under moderate supervision, follows established procedures,
and uses independent judgment in handling complex work. The person should be
comfortable working across multiple banking systems and tools, and open to
adopting new technology and AI-assisted capabilities as they are introduced.
At least four years of transactional processing experience in a bank or
credit union, with at least two years in a similar Operations role; project
experience preferred, supervisory experience a plus.
Experience with deposit and payment systems, including ACH, wires, and RTP.,
and related digital banking platforms.
Experience working with or supporting AI-assisted decision tools and
automation in operations or a clear ability to identify automation candidates
and support business cases for AI-assisted implementations.
Strong knowledge of rules and regulations governing transactional processing
in financial institutions.
Strong analytical, problem-solving, organizational, communication,
decision-making, and time management skills, with the ability to manage
multiple priorities and meet critical deadlines with a high level of
accuracy.
High integrity, trustworthiness, and accountability.
Proficiency with Microsoft Outlook, Teams, Word, and Excel, and comfort
working in a remote, tech-enabled environment.
Work is remote and requires a suitable internet connection, a current
smartphone, extended computer use, and frequent communication via email,
chat, video, and phone. Standard policy, BSA/AML, at‑will, and “other duties
as assigned” language from your existing template continues to apply.
Tools & Work Environment
Stable internet connection with speeds high enough for video conferencing and
screen sharing
Smartphone with current iOS/Android OS
Prolonged periods sitting at a workstation and working on a computer
Ability to communicate with coworkers and customers via email, chat,
teleconference, and/or phone
Where You Can Work
Candidates must reside within the United States. We are not able to consider
applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico.
Quorum's opportunities are based in the U.S., and U.S. work authorization is
required. We are not able to provide current or future sponsorship.
Compensation & Rewards
Compensation for this role is $68,800 - $78,800 per year with the potential for
discretionary incentive compensation based on both company and individual
performance.
Benefits That Support You
Excellent health insurance packages with a Health Reimbursement Account
option
Life, AD&D, Short-Term Disability and Travel Insurance
401k plan with company match dollar for dollar up to 6 percent
Generous time-off policy with paid time off (PTO), volunteer time off (VTO),
birthday PTO, and company-observed holidays
Monthly stipend for wellness activities and mental health
Tuition reimbursement
Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
Bonus/commission plan for qualifying roles
Employee perks (including mortgage discounts!)
PTO purchase and sell-back programs
Rewards and peer recognition programs
Trust-based, out-come oriented remote work environment for most roles
After 6 months of service
Important Compliance Information
Quorum is an Equal Employment Opportunity employer. Qualified applicants will
be considered for employment without regard to race, color, religion, gender,
sexual orientation, national origin, age, marital status, protected veteran
status, or disability status.
Quorum will make reasonable accommodations in compliance with the Americans
with Disabilities Act of 1990. Reasonable accommodations are available upon
request for applicants and/or employees with qualifying disabilities
throughout the application and employment process.
Qualified Applicants with arrest or conviction records will be considered for
employment in accordance with all applicable federal, state, city and local
laws, rules, and regulations.
This job description in no way states or implies that these are the only
duties to be performed by the employee(s) incumbent in this position.
Employee(s) will be required to follow any other job-related instructions and
to perform any other job-related duties requested by any person authorized to
give instructions or assignments. The company reserves the sole right and
discretion to make changes to this job description.
Each employee is required to uphold the Credit Union's compliance with all
policies, procedures, and required regulations including the Bank Secrecy Act
and our Anti-Money Laundering policy.
This document does not create an employment contract, implied or otherwise,
other than an "at-will" relationship.