Job Summary:
As a key member of the Client Relations team, assists with all aspects of account management. The SAE will work across all departments and in collaboration with their team of Account Managers to advocate on behalf of their clients and partners. The SAE will need to meet consistently with assigned Account Managers to understand challenges and plan for success. The SAE will need to be able to assist with both new sales opportunities, especially when related to existing partner relationships, as well as provide support to Account Mangers in their efforts to retain and sell to existing clients.
Job Duties:
- Responsible for working directly with Account Managers on establishing and monitoring goals.
- Responsible for contracts on their aggregate book of business and the strategies implemented to execute on all agreed upon commercial requirements.
- Conduct periodic employee reviews, and drive accountability to individual team members’ performance.
- Responsible for maintaining 95+% of assigned book of business by building best in class relationships with assigned clients and their intermediaries and fostering expertise and professional development of team members.
- Directly manage assigned strategic accounts.
- Develop strategic plan for engagement with key external partners.
- Work with Account Managers to understand aspects of contracts, including performance guarantees and aspects of renewal.
- Collaborate with Account Managers to develop and deliver timely renewals.
- Obligated to oversee onboarding, training and mentorship aspects of all Account Mangers that will directly report to them.
- SAE will take an active role in the hiring and account assignment processes.
- Assist Account Managers with aspects of implementing new clients.
- SAE will assist and guide Account Managers with aspects of account planning including identifying decision makers, discovery of needs, aligning value propositions, implementing change, and monitoring progress to deliverables and outcomes.
- Provide executive sponsorship to key clients being managed by direct Account Managers reporting to them.
- Guide preparation and provide collaborative insights to Account Managers in advance of client business reviews.
- Responsible for overseeing the production of employee communication with the Marketing team.
- Assist directly reporting Account Managers’ efforts of planning client/member educational forums and special events.
- Provide input on the development of marketing and advertising initiatives.
- Assist the team in presentations and general strategies to promote retention and new business growth.
- Responsible for completing all mandatory and regulatory training programs as well as monitoring the compliance and progress of direct reports.
- Perform other duties as assigned.
Qualifications
Educational Requirements:
- Minimum: Bachelors Degree in business administration, management and marketing, or relevant area.
Experience:
- Preferred: 5+ years’ experience in Sales & Marketing Management or Account Management in the employee benefits industry
Bachelor's degree in business administration, management, marketing, or relevant area; 5+ years preferred experience in sales and marketing management or account management in employee benefits industry.
Key Responsibilities
- managing accounts
- developing strategies
- overseeing team
Job Details
- Category: Sales
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — East Syracuse, New York, United States
- Salary: USD 120,000 – 120,000 / year
- Languages: English
About KPH Healthcare Services
A healthcare services company providing client relations and account management. — Industry: Healthcare