Job Summary: Responsible for all aspects related to entering the medication orders for various facilities.
Ensuring that all Third-Party claims are billed properly. Assist fellow technicians with training and daily functions
Job Duties:
- Responsible for accurate data entry of patient profiles and medications
- Maintaining accurate information for patients and facilities
- Responsible for billing and crediting each facility appropriately and accurately each month
- Assist in new home setup and implementation across the region
- May be required to travel occasionally to a HealthDirect Pharmacy
- Assist in orienting and training new employees
- Work with the billing department to oversee the completion of individuals unbilled reports
- Assign daily unbilled reports
- Maintain and demonstrate top tier data entry production as determined by Manager
- Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications
Job Skill Requirements:
- Strong communication skills
- Outstanding customer service skills
- Ability to work independently
- Excellent organizational skills
- Proficient with multiple remote technology (Framework LTC, QS1, ECM, Docutrack, Teams)
- Ability to multitask and prioritize
- Broad knowledge of medications and physician orders
- General computer and keyboarding skills
- Strong leadership skills
- Successful completion of a pre-employment and/or random drug screening test
Educational Requirements:
Minimum:
- High School Diploma or GED
- AS Degree or Higher in Business Administration or related field
Experience:
- 2 years’ experience as a pharmacy customer service technician required
- Previously demonstrated top 5% data entry performance metrics
High school diploma or GED; AS degree or higher in business administration or related field; 2 years pharmacy customer service technician experience; top 5% data entry performance; proficiency with Framework LTC, QS1, ECM, Docutrack, Teams; drug screening.
Key Responsibilities
- entering medication orders
- billing third-party claims
- training new employees
Skills & Tools
Framework LTC, QS1, ECM, Docutrack, Microsoft Teams
Job Details
- Category: Healthcare Services - Pharmacy
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Lancaster, Pennsylvania, United States
- Salary: USD 39,520 – 45,760 / year
- Languages: English
About KPH Healthcare Services
A healthcare services company providing pharmacy and medication management solutions. — Industry: Healthcare