Specialist, People & Values Operations

At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.

Join our dynamic People & Values team and play a pivotal role in shaping our culture and delivering exceptional employee experiences. We’re looking for a proactive problem-solver with a passion for people, processes, and performance.

Responsibilities

What You’ll Do
People Operations & Operational Excellence (60%)

• Contribute to building a client-obsessed People & Values Centre of Excellence by assessing current-state processes and identifying opportunities to enhance efficiency, employee experience and onboarding
• Partner with the team to implement automation and leverage AI to reduce manual work and improve scalability
• Support and contribute to the People & Values Operations strategy and roadmap
• Develop People & Values Knowledge Management Strategy, roll out with clear guidelines and ensure adoption and upkeep
• Uphold and embed company values and leadership principles across People & Values operations
• Provide project management support for special People & Values operations projects and initiatives as required

Process, Systems & Governance

• Administer and maintain People systems (including HRIS platforms such as HiBob), ensuring data integrity and effective system use
• Own and continuously improve core People & Values workflows across the employee journey map(e.g., onboarding, job changes, offboarding)
• Develop and maintain clear process documentation, including administrative guides and desktop procedures
• Support system enhancements and adoption of new tools to improve operational efficiency
• Support the development, review, and maintenance of People & Values policies across geographies, ensuring compliance with employment legislation and best practices

Contingent Workforce, Contract Management and Onboarding (40%)

• Develop a contingent workforce strategy, document the processes, rollout and communicate to key stakeholders, maintain and re-evaluate and adjust as required
• Own end-to-end contract management for freelance and contingent workers, including agreements, extensions, and tracking
• Ensure contractor processes are efficient, compliant, and aligned with internal systems
• Act as liaison between hiring teams, legal, and finance for contract-related workflows
• Partner with Talent Acquisition and internal stakeholders to support a smooth onboarding experience for the contingent workforce
• Support improvements in recruitment and onboarding processes to enhance overall candidate experience

Requirements

Your Background

• 2–4 years of experience in HR operations, people systems, or people analytics
• Strong systems thinking and a passion for process improvement and automation
• Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Office Suite
• Experience with process mapping tools (e.g., Visio, Lucidchart, or similar)
• Experience with HR systems such as HiBob, Microsoft Dynamics, NetSuite, or Ivanti is strongly preferred
• Excellent communication skills, both written and verbal
• Highly organized with strong prioritization skills and attention to detail
• Proven ability to manage multiple priorities in a fast-paced environment
• Collaborative, service-oriented mindset with strong interpersonal skills
• Adaptable and comfortable learning new tools and technologies

Benefits

Why Bond
Bond is a place where people are encouraged to grow, challenge ideas, and make an impact. Our culture is grounded in curiosity, accountability, collaboration, and care. We move quickly, support each other, and believe strong relationships are at the center of great work.

Our values guide how we show up every day: Grow. Own It. Create Bonds. Sweat the Details. Inspire the Best. Be Curious. Plan and Adapt.

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