Company Description
Grupo Noa International is a premier virtual call center serving the international direct response industry with multilingual support. The company specializes in a wide range of languages, including English, Spanish, French, Portuguese, German, Mandarin, Dutch, Danish, Swedish, Finnish, Italian, Japanese, Korean, Arabic, and Norwegian, among others.
Grupo Noa
International currently handles customer service calls in over 29 countries, providing reliable service across diverse markets. The organization focuses on inbound customer service, outbound lead generation, direct response campaigns, and upselling during service calls, offering team members exposure to dynamic, customer-focused work in a global environment.
Role Description This is a full-time remote role for Spanish Medical US-based Interpreters. In this role, interpreters will facilitate clear and accurate communication between Spanish-speaking patients and English-speaking medical professionals in a variety of healthcare settings via phone or virtual platforms.
Daily responsibilities include providing real-time medical interpretation, ensuring accurate understanding of medical terminology, and conveying information in a culturally sensitive and professional manner. Interpreters may also assist with basic written translation of medical documents or patient information when needed, while maintaining confidentiality and adhering to healthcare privacy regulations. The role requires consistent availability during scheduled shifts and collaboration with the wider customer service and support team.
Qualifications
• Strong skills in Medical Interpretation and Interpreting in Spanish and English, with the ability to manage conversations in real time.
• Proficiency in Medical Terminology, particularly within US healthcare settings, ensuring accurate and safe communication.
• Experience or training in Simultaneous Interpretation and consecutive interpretation techniques.
• Ability to perform basic Translation of medical or administrative documents when required.
• Native or near-native fluency in Spanish and excellent command of English.
• Previous experience as a medical interpreter or in a healthcare environment is highly beneficial.
• Familiarity with HIPAA or similar patient confidentiality standards and strong ethical judgment.
• Reliable high-speed internet connection and a quiet, professional remote work environment.
• Strong listening skills, emotional resilience, and the ability to remain neutral and professional in sensitive situations.
• Relevant certification in medical interpreting or equivalent training is preferred.