Job Details
- Location: New York
- Experience: 7 - 16 Years
- Business Unit: DirectCore
- Job Type: Contract
- Openings: 1
Role Description
Job Description - ServiceMax Architect
Location: United States (Remote)
Who are we looking for?
An experienced ServiceMax/Salesforce Architect who has designed and delivered end-to-end ServiceMax/field service implementations on the Salesforce platform, and can own the solution architecture for a critical client engagement. The individual must be comfortable working onsite in the US with cross-functional teams, implementation partners and business stakeholders, willing to travel to field/service locations as needed, and able to support project timelines including cutover, go-live and hypercare windows.
Technical Skills:
- Architect and lead end-to-end ServiceMax implementations (ServiceMax Core on Salesforce and/or Asset 360) covering work order management, scheduling and dispatch, installed base, and service contracts.
- Own the solution architecture and design documentation, including data model, object extensions, security model, and integration architecture.
- Configure and extend core ServiceMax modules – Service Flow Manager (SFM), Dispatch Console, Advanced Scheduling and Optimization, Mobile (ServiceMax Go/Zinc), and Entitlements, Warranty and Preventive Maintenance.
- Build Salesforce platform extensions using Apex, Lightning Web Components, Flows and SOQL where standard ServiceMax configuration is insufficient.
- Define integration patterns to ERP and CRM systems (SAP, Oracle, Dynamics, NetSuite) using MuleSoft/Boomi/REST APIs for parts, inventory, pricing and financial data.
- Lead data migration of assets, installed base, work orders and service history, including mapping, cleansing, load strategy and reconciliation.
- Establish environment strategy, DevOps and release management, and technical governance across sandboxes and production.
- Oversee SIT/UAT, performance tuning, mobile offline testing, cutover readiness, and post go-live hypercare support.
Process Skills:
- Agile/Scrum and SDLC delivery for Salesforce Service Cloud & ServiceMax programs
- Requirements workshops, solution design documentation, and technical governance
- Field service process expertise – work order lifecycle, preventive maintenance, warranty and contract management
Behavioral Skills:
- Strong client-facing presence and executive communication in an onsite engagement
- Strong leadership and cross-functional collaboration across field service, IT, and business teams
- Ability to manage multiple priorities under tight deadlines
- Strong problem-solving and decision-making skills
Qualification:
- 10+ years of enterprise CRM/field service delivery experience, including 5+ years of hands-on ServiceMax architecture and implementation on the Salesforce platform.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Certification – ServiceMax Certified Professional / Salesforce Certified Application or System Architect / Salesforce Platform Developer I preferred.
10+ years enterprise CRM/field service delivery, 5+ years hands-on ServiceMax architecture on Salesforce; Bachelor's in Computer Science or related; ServiceMax Certified Professional or Salesforce Architect certification preferred; U.S. work authorization.
Key Responsibilities
- architecting ServiceMax implementations
- leading solution design
- managing integrations
Skills & Tools
ServiceMax, Salesforce, Apex, Lightning Web Components, Flows, SOQL, MuleSoft, Boomi, REST APIs, SAP, Oracle, Dynamics, NetSuite
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Contract
- Workplace: Remote — United States
- Languages: English
About Mphasis
A technology services company delivering digital solutions and consulting. — Industry: Information Technology