Location Type
Full Remote
The Service Operations Administrator supports the efficient delivery of services across client accounts by managing key administrative and operational workflows. This role is responsible for maintaining accurate records, coordinating equipment and resource changes, monitoring service platforms, and ensuring data is consistently up to date. The Service Operations Administrator supports daily business operations by managing label production and mailing workflows and processing ticket intake and setup.
ESSENTIAL FUNCTIONS:
- Account & Site Coordination: Maintain accurate records of client sites, equipment locations, and account configurations. Update site information as changes occurs throughout the account lifecycle, including moves, additions, and other service events.
- Data Management: Populate and maintain required data fields during onboarding and ongoing account management. Ensure data integrity is sustained as organizational and equipment changes occur over time.
- Asset & Resource Tracking: Track and manage asset ownership assignments across client accounts. Update records proactively as personnel, organizational, or equipment changes are identified.
- Service Queue Monitoring: Monitor service management platforms for incoming requests, including account updates, equipment changes, and new project submissions. Triage and route items appropriately to ensure timely follow-through and clear communication.
- Transactional Order Requests: Coordinate service requests - such as moves, additions, and redeployments - that occur outside of scheduled projects. Manage these reactively, ensuring accurate documentation and cross-functional alignment.
- Cost Center & Billing Data Maintenance: Perform ongoing updates to cost center records as organizational changes occur within client accounts. Ensure billing-related data is accurate at all times to support reporting and invoicing processes.
- Reporting & Workflow Administration: Enter and maintain data across project management and reporting tools, keeping all records current and complete.
- Support workflows that require parallel updates across multiple platforms to maintain team alignment and client visibility.
- Update dashboards and visual reports - including charts and graphs - to reflect current data across all tracked metrics.
- Build and maintain setup and tracking sheets in accordance with team and account requirements.
- Label Management: Generate, print, quality-check, and prepare customer labels for mailing. Manage mailing workflows including batching, packaging, and shipment coordination.
QUALIFICATIONS:
- An associate degree and 2 years of experience or equivalent experience.
REQUIRED SKILLS:
- Strong general administrative and clerical skills in a fast-paced environment
- Experience handling high-volume document processing, label generation, and mailing workflows
- Ability to work independently with minimal supervision once trained.
- Strong data entry and record-keeping skills with a high degree of accuracy.
PREFERRED SKILLS:
- Experience with service management or ticketing platforms (e.g., ServiceNow or similar).
- Proficiency with reporting and project tracking tools/software, including dashboard and data visualization features. (e.g. SmartSheet or similar)
PAY RANGE: $20.30 - $30.50 hourly
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI
About Marco Technologies
We make business technology Simple. Secure. Better. We do it all -- from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot. Join our growing team. You won’t regret it.EEO Statement
Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with DisabilitiesLocations
REMOTE, USA
Compensation Details
$20.30-$30.50 salaryCompensation Statement
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.Associate degree or equivalent with 2 years' experience; strong administrative, data entry, label generation, mailing, and record-keeping skills; able to work independently with high accuracy.
Key Responsibilities
- maintaining records
- coordinating resources
- processing tickets
Skills & Tools
ServiceNow, SmartSheet
Job Details
- Category: Business Operations
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Delaware or Florida or Iowa or Illinois or Indiana or Kentucky or Maryland or Michigan or Minnesota or Missouri or Maine or Nebraska or North Dakota or New Jersey or Pennsylvania or Rhode Island or South Dakota or Texas or Wisconsin
- Salary: USD 42,224 – 63,440 / year
- Languages: English
About Marco Technologies LLC
A provider of managed print and IT services focused on secure, simple business technology solutions. — Industry: Information Technology