Company Description Da Nang Foreign Investment Network (DNFIN) is a collaborative platform designed to align foreign capital, local industry, government, and business associations toward shared economic goals in Da Nang. The organization coordinates global expertise and international market access to support six priority sectors, creating opportunities that individual stakeholders could not achieve alone. DNFIN is committed to ensuring that both local and global partners have a meaningful voice in shaping the city’s economic future.
Through the Da Nang Foreign Investment Youth Talent Foundation, DNFIN channels economic growth back into community development and youth opportunities. The organization’s mission is to build a stronger economy that directly contributes to a stronger, more inclusive community.
Role Description The Service Delivery Director is a full-time remote role responsible for overseeing the end-to-end delivery of services and programs across DNFIN’s stakeholder ecosystem. This role manages service performance standards, ensures alignment with strategic objectives, and coordinates with internal teams and external partners to meet service-level commitments.
The Service Delivery
Director will lead the design and continuous improvement of delivery processes, monitor key metrics, and address operational issues proactively. Day-to-day responsibilities include directing program execution, managing cross-functional delivery teams, optimizing workflows, and ensuring that IT-enabled services support organizational goals. The role also involves stakeholder communication, risk management, and reporting on service outcomes to senior leadership and partner organizations.
Qualifications
Strong service delivery and IT service management skills, with experience overseeing complex, multi-stakeholder service environments.
Proficiency in program management, including planning, execution, and monitoring of initiatives across diverse teams and locations.
Demonstrated ability in business process improvement, with a track record of optimizing workflows and enhancing operational efficiency.
Proven team management capabilities, including leading remote teams, fostering collaboration, and developing talent.
Experience working in or with public–private partnerships, international organizations, or investment-related initiatives is beneficial.
Strong analytical, problem-solving, and decision-making skills, supported by clear written and verbal communication.
Bachelor’s degree in business, management, information systems, or a related field; an advanced degree or relevant certifications (e.g., ITIL, PMP) are an advantage.
Ability to work independently in a remote setting, manage multiple priorities, and engage effectively with stakeholders from diverse cultural and professional backgrounds.