Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces
for Diversity
Make Lives Better Including Your Own. If you want to work in an environment
where you can become your best possible self, join us! You’ll earn more than a
paycheck; you can find opportunities to grow your career through professional
development, as well as ongoing programs catered to your overall health and
wellness. Full suite of health insurance, life insurance and retirement plans
are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital
indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant’s skills and experience. Role
is also eligible for team based bonus opportunities. Temporary associates are
not benefits eligible but may participate in the company’s 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are
encouraged to apply. To support our associates in their journey to become a U.S.
citizen, Brookdale offers to advance fees for naturalization (Form N-400)
application costs, up to $725, less applicable taxes and withholding, for
qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the
posting.
RESPONSIBILITIES
Builds a connection with families and help them care for their aging loved ones
by matching them with one or more of nearly 700 Brookdale communities
nation-wide, and by recommending that they take the next step to come and see
how we enrich the lives of those we serve with compassion, respect, excellence,
and integrity.
1. Assists families who are looking for help with senior housing or other
home-based assistance.
2. Identifies the Brookdale communities or other resources that are the best
fit for a family’s needs.
3. Persuades people to take action by visiting Brookdale communities and
learning about the options available to them that will improve their quality
of life and schedules appointments for families to visit one or more
Brookdale communities.
4. Updates databases with customer/prospective customer status and changes,
ensuring the quality of data meets all compliance requirements. Nurtures
leads that are not yet ready to be forwarded to a particular community,
supplying information that is related to the customer’s expressed interest
or need, and with scheduled follow-up conversations to advance the lead
toward choosing a community to visit as quickly as possible.
5. Supports Brookdale communities through outbound calls and e-mails with the
objective of updating the prospect’s situation and information within the
database and scheduling appropriate follow-up activities within the database
for the community sales associate, with an emphasis on setting an
appointment for the prospect to visit the community.
6. Works closely with community sales and operations associates as an extension
of their sales team.
7. Actively participates with supervisors and other team members in interactive
training and coaching processes and department-wide culture building
activities.
This job description represents an overview of the responsibilities for the
above referenced position. It is not intended to represent a comprehensive list
of responsibilities. An associate should perform all duties as assigned by
his/her supervisor.
QUALIFICATIONS
Education and Experience
A high school diploma or equivalent is required, with a Bachelor’s Degree (B.A
or B.S) from a four-year college or university is preferred. Two years of
experience in sales, pre-sales, inside sales, or appointment setting is
preferred. Related experience in healthcare or call centers is also preferred.
Certifications, Licenses, and Other Special Requirements
None.
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions. Uses sound
judgment and experience to solve moderately complex problems based on precedent,
example, reasonableness or a combination of these.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic
ability. Has an overall understanding of the work environment and process. Has
working knowledge of the organization. Possesses an understanding of the aging
process and needs of older adults across all product lines. Ability to operate
personal computers and related software. Ability to effectively manage time,
tasks and projects in a dynamic environment is required. Ability to present self
and Brookdale as an organization ready to meet the needs of the senior to
maximize their quality of life by providing the highest quality of care and
services. Ability to build trust and act honestly in relationships with others.
Ability to assess and understand customers’ expectations, needs and
circumstances. Ability to effectively listen and communicate verbally and in
writing is essential. Must be a self-starter who excels in organizational and
time-management skills and can work without close supervision.
Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Stoop, kneel, crouch, or crawl
Talk or hear
Ability to lift: up to 25 pounds
Vision
Requires interaction with co-workers, residents or vendors
Weekend, evening or night work if needed to ensure shift coverage
Brookdale is an equal opportunity employer and a drug-free workplace.
Brookdale is a Great Place to Be:
Gracious hospitality and neighborliness for our residents and families.
Home-like feel and all-around comfort for residents and visiting family
members.
Entertaining events and gatherings so our residents can find connections in
groups and 1:1 settings.
Industry leader in clinical care.
Nationwide company with 589 communities as of November 30, 2025, offering
many opportunities to grow and learn as a sales professional.
Extensive corporate support including a robust training program.