About brighthush
brighthush is a leading global native advertising platform that empowers brands to reach unique local audiences at scale. Leveraging a privacy‑first targeting technology, we enable advertisers to drive performance and awareness while giving publishers the tools to collaborate transparently and monetize their audiences. Our mission is to create innovative, data‑driven solutions that connect brands with consumers in a meaningful, respectful way. As we continue to expand our reach and refine our technology stack, we’re looking for talented individuals who thrive in a fast‑moving, collaborative environment.
Why Join brighthush?
- Impactful Work: Your contributions will directly influence how millions of users interact with our platform, shaping the future of native advertising.
- Growth & Learning: We invest heavily in professional development, offering access to industry conferences, online courses, and internal knowledge‑sharing sessions.
- Inclusive Culture: Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and encourage open dialogue.
- Flexible Work Environment: Work remotely from Kyiv or any location that suits you, with a flexible schedule that respects work‑life balance.
- Competitive Compensation: We offer a market‑competitive salary, performance bonuses, and a comprehensive benefits package.
Key Responsibilities
As a Customer Support Engineer at brighthush, you will be the technical bridge between our platform and our clients. Your role will involve diagnosing complex issues, providing expert guidance, and ensuring a seamless experience for both advertisers and publishers.
- Deliver high‑level technical support via chat, email, and remote desktop sessions.
- Investigate, troubleshoot, and resolve issues across our product suite, including ad serving, analytics, and integration layers.
- Debug and optimize third‑party integrations, ensuring data accuracy and performance.
- Execute and interpret database queries (MySQL) to extract insights and validate system behavior.
- Collaborate with product, engineering, and QA teams to reproduce bugs, propose fixes, and validate releases.
- Design and maintain lightweight widgets and scripts that enhance client dashboards.
- Document troubleshooting procedures, create knowledge‑base articles, and update internal documentation.
- Participate in on‑call rotations and incident response, ensuring 24/7 support coverage.
- Advise clients on best practices for API usage, data handling, and privacy compliance.
- Collect and analyze customer feedback to identify recurring pain points and recommend product improvements.
Essential Qualifications
- Proven experience with Linux shell scripting and command‑line tools.
- Strong command of MySQL – writing complex queries, optimizing performance, and troubleshooting data issues.
- Familiarity with bug tracking systems such as YouTrack, Jira, or equivalent.
- Solid understanding of HTML5, CSS3, and JavaScript for debugging front‑end components.
- Experience with RESTful APIs – authentication, request/response handling, and error management.
- Intermediate or higher proficiency in English; native Ukrainian language skills are required.
- Strong analytical mindset, problem‑solving skills, and the ability to work independently.
- Excellent communication skills, both written and verbal, with a customer‑centric attitude.
Preferred Qualifications
- Experience with additional programming languages (Python, Node.js, Go, or similar).
- Background in advertising technology, digital marketing, or SaaS support.
- Knowledge of GDPR, CCPA, and other privacy regulations.
- Experience with containerization (Docker) or cloud platforms (AWS, GCP, Azure).
- Previous exposure to high‑volume, real‑time data processing environments.
Skills & Competencies
- Technical Proficiency: Linux, MySQL, REST APIs, HTML/CSS/JS, scripting.
- Problem‑Solving: Root cause analysis, debugging, and creative solution design.
- Customer Focus: Empathy, patience, and the ability to translate technical jargon into clear, actionable guidance.
- Collaboration: Working cross‑functionally with engineering, product, and sales teams.
- Time Management: Prioritizing tickets, managing multiple concurrent issues, and meeting SLAs.
- Continuous Learning: Staying current with industry trends, new technologies, and best practices.
Career Growth & Development
At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Support Engineer, you will have the opportunity to:
- Advance to a Senior Support Engineer role, taking on more complex technical challenges and mentoring junior staff.
- Transition into Product Management, leveraging your deep understanding of customer pain points to shape future features.
- Move into Engineering or DevOps, applying your troubleshooting experience to build and maintain our platform.
- Participate in leadership development programs, gaining exposure to strategic decision‑making.
Work Environment & Culture
- Remote‑first culture with a strong emphasis on autonomy and accountability.
- Weekly virtual coffee chats and monthly all‑hands meetings to keep everyone aligned.
- Open‑door policy: leadership is approachable, and ideas are welcomed at all levels.
- Regular hackathons and innovation sprints to experiment with new features and tools.
- Inclusive events celebrating cultural diversity, holidays, and team milestones.
Compensation & Benefits
While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:
- Base salary aligned with industry standards for technical support roles in the Kyiv region.
- Performance‑based bonuses tied to customer satisfaction metrics and team goals.
- Health insurance coverage for you and your immediate family.
- Flexible paid time off, including vacation, sick leave, and personal days.
- Professional development stipend for courses, certifications, and conferences.
- Equity options for long‑term employees, fostering a sense of ownership.
- Annual wellness stipend for gym memberships, meditation apps, or other health initiatives.
How to Apply
If you’re ready to bring your technical expertise, customer‑first mindset, and passion for advertising technology to a dynamic, growth‑oriented team, we’d love to hear from you. Submit your application through our careers portal or click the link below to start the process.
Apply to this role at brighthush
Join brighthush Today
Be part of a forward‑thinking company that values innovation, collaboration, and the well‑being of its people. As a Customer Support Engineer, you’ll play a pivotal role in ensuring our clients succeed, while building a career that offers both technical depth and strategic influence. Apply now and help us shape the future of native advertising.
Apply for this job