---
About brighthush
At brighthush, we’re redefining the way people connect with technology. Our mission is simple yet ambitious: to create intuitive, human‑centric products that empower users to achieve more, faster, and with less friction. As a fully remote, growth‑oriented startup, we’re building a culture that values curiosity, empathy, and relentless improvement. Every team member, from engineers to support specialists, plays a pivotal role in turning our vision into reality.
Why Join brighthush?
- Impact at Scale: Your voice will shape the product roadmap. Every interaction you handle feeds directly into our product improvement cycle.
- Flexibility: Choose the commitment that fits your lifestyle—full‑time, part‑time, or fractional. We trust you to deliver results, not to clock in.
- Growth Opportunities: As we scale, we’ll open new roles in product, engineering, marketing, and more. Your career path can evolve with the company.
- Remote‑First Culture: Work from anywhere, collaborate with a diverse, global team, and enjoy a healthy work‑life balance.
- Competitive Compensation: Earn up to $50,000 annually, with a mix of cash and equity that grows with the company.
Role Overview
We’re looking for a passionate Remote Customer Support Representative to become the frontline advocate for our users. You’ll answer questions, resolve issues, and ensure every interaction leaves customers feeling valued and supported. This is not a scripted call‑center job; it’s a dynamic, collaborative role where your insights directly influence product development.
Key Responsibilities
- Multi‑Channel Support: Respond to inquiries via email, live chat, and phone, tailoring your tone to each channel.
- Problem Solving: Diagnose and resolve user issues, escalating to engineering when necessary.
- Knowledge Base Development: Identify recurring problems and author clear, concise documentation to empower self‑service.
- Customer Advocacy: Capture user feedback and communicate insights to product and engineering teams.
- Process Improvement: Suggest enhancements to support workflows, tools, and policies to increase efficiency.
- Team Collaboration: Participate in daily stand‑ups, sprint reviews, and retrospective meetings.
First 7 Days: Your Onboarding Journey
- Complete a comprehensive orientation on brighthush’s products, values, and support philosophy.
- Set up your remote workstation, access to Zendesk, Intercom, and internal knowledge bases.
- Shadow senior support agents to observe best practices.
- Handle your first batch of tickets under mentorship.
- Attend a team check‑in to understand escalation paths and performance metrics.
Ongoing Success Metrics
- First‑response time < 5 minutes.
- Resolution rate > 90% within the first interaction.
- Customer satisfaction score (CSAT) > 4.5/5.
- Contribution to knowledge base: at least 5 new articles per month.
- Active participation in product feedback loops.
Essential Qualifications
- Proven experience in customer support, help desk, or client‑facing role.
- Exceptional written communication—clear, friendly, and professional.
- Strong empathy and patience; ability to remain calm under pressure.
- Excellent multitasking skills; manage multiple conversations simultaneously.
- Reliability—consistent punctuality, responsiveness, and follow‑through.
- Comfortable with remote collaboration tools (Slack, Zoom, Google Workspace).
Preferred Skills & Tools
- Experience with Zendesk, Intercom, Freshdesk, or similar ticketing systems.
- Basic technical troubleshooting—understanding of common software issues.
- Familiarity with SaaS products and subscription models.
- Experience in fast‑moving, ambiguous environments.
- Knowledge of data privacy best practices (GDPR, CCPA).
What We’re Not Looking For
- Sales or upselling focus—your role is purely support.
- Deep technical engineering—complex debugging is handled by our engineering team.
- Script‑driven, robotic responses—human, personalized communication is essential.
Career Growth & Learning at brighthush
As brighthush scales, we’ll create new roles across product, engineering, marketing, and operations. Your performance and initiative can open doors to:
- Senior Support Lead or Team Lead positions.
- Product Management or UX Research roles.
- Cross‑functional projects that influence product strategy.
- Mentorship opportunities for new hires.
We also invest in continuous learning: access to online courses, conferences, and internal knowledge sharing sessions.
Work Environment & Culture
- Fully remote with flexible hours—work when you’re most productive.
- Weekly virtual coffee chats to foster community.
- Transparent communication—weekly all‑hands meetings and open Q&A sessions with leadership.
- Inclusive, diverse, and supportive culture—everyone’s voice matters.
- Annual virtual retreats to celebrate milestones and build team cohesion.
Compensation & Benefits
- Base Salary: Up to $50,000 annually, commensurate with experience.
- Equity: Stock options that vest over 4 years, aligning your success with the company’s growth.
- Health & Wellness: Remote health insurance stipend, mental health resources, and wellness reimbursements.
- Paid Time Off: 15 days of PTO, plus company holidays.
- Professional Development: Budget for courses, certifications, and conference attendance.
- Tech Stipend: $500 annually for home office upgrades.
- Flexible Work Arrangements: Choose full‑time, part‑time, or fractional commitments.
How to Apply
Ready to make a tangible impact at brighthush? Click the button below to submit your application. We’re excited to learn how your passion for customer service can help us create unforgettable experiences for our users.
Apply to Join brighthush Today
Join the brighthush Family
At brighthush, we believe that great customer support is the heartbeat of any successful product. If you’re a people‑first professional who thrives in a fast‑paced, collaborative environment, we want to hear from you. Together, we’ll build a product that users love and a culture that feels like home.
Apply for this job