Senior ServiceNow Developer – App Engine Studio, UI Builder & Integrations
Job Details
Job Title: Senior ServiceNow Developer
Location: Atlanta, Georgia
Work Arrangement: Remote
Onsite Requirement: Not Provided
Local Candidate Requirement: Local candidates strongly preferred
Remote Work: Candidates working 100% remotely are acceptable
Number of Openings: 1
Employment Type: Contract
Estimated Start Date: November 30, 2026
Estimated End Date: May 31, 2027
Contract Duration: 3–6 months as stated in the position description; scheduled dates span approximately 6 months
Education: Bachelor's degree or higher in Information Technology, Computer Science, or a related field preferred
Certifications: ServiceNow CSA, ServiceNow CAD, and ITIL 4 Foundation or equivalent ITSM experience are preferred
Start Availability: Selected candidates are expected to start no later than 2 weeks (10 business days) after the client's selection date
Position Overview
The Senior ServiceNow Developer will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices.
Education
Preferred: Bachelor's degree or higher in Information Technology, Computer Science, or a related field
No mandatory education requirement is specified in the source job description
Required Skills / Experience
The following qualifications are explicitly marked Required in the supplied skills matrix. Each requires 3 years of experience.
App Engine & Custom Application Development: Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs , 3 years
Workspace & UI Configuration: Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder , 3 years
Integration & Automation: Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable , 3 years
Platform Governance & Standards: Applying platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health , 3 years
Agile Delivery & Collaboration: Participating in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams , 3 years
Mentorship & Technical Leadership: Providing guidance to mid-level developers and delegated developers, reviewing code, and promoting consistent development standards , 3 years
Preferred Skills / Experience
Preferred Experience
5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments
3+ years building and supporting custom applications using App Engine Studio
3+ years working within Agile or sprint-based delivery models
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ITIL 4 Foundation or equivalent ITSM experience
Preferred Technical Skills
Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs
Advanced proficiency with GlideRecord, query optimization, and transactional logic
Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns
Solid understanding of ACL design, role hierarchy, and access evaluation order
Experience designing and supporting Configurable Workspace and UI Builder-based experiences
Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards
Experience with REST-based integrations and data exchange using JSON
Strong documentation skills, including technical design notes and implementation guidance
Job Responsibilities
ServiceNow Application Development
Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments
Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs
Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility
Workspace & User Experience Configuration
Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder
Integrations & Automation
Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable
Platform Governance & Security
Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health
Review and approve development work to ensure adherence to platform standards and security requirements
Stakeholder Collaboration & Agile Delivery
Partner with product owners and stakeholders to translate requirements into technical solutions
Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams
Participate in change review and release governance processes
Technical Leadership & Documentation
Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards
Contribute to platform documentation, architectural decisions, and operational runbooks
Production Support & Platform Maintenance
Support platform upgrades and resolve development-related issues introduced by new releases
Assist with troubleshooting production issues and implementing long-term corrective solutions
Ideal Candidate
The strongest candidate is likely to be an experienced ServiceNow developer with a solid background in enterprise application development and the ability to deliver maintainable, upgrade-safe custom applications.
The ideal candidate should combine hands-on expertise in App Engine Studio, scoped applications, Configurable Workspace, UI Builder, and ServiceNow integrations with a strong understanding of platform governance, security, and development standards.
Candidates should be able to demonstrate at least 3 years of experience in each of the six areas specifically marked Required in the qualification matrix. Although the narrative lists broader ServiceNow experience and App Engine Studio experience as preferred qualifications, the matrix makes the specified three-year requirements mandatory for its listed skill areas.
Candidates with strong server-side scripting, GlideRecord optimization, Flow Designer, REST/JSON integrations, and ACL knowledge may be particularly competitive. ServiceNow CSA or CAD certification and ITIL 4 Foundation or equivalent ITSM experience are additional differentiators, but are not classified as mandatory in the source.
The role is best suited to a hands-on senior developer who can also review code, guide other developers, collaborate with product owners, and contribute to technical governance. Candidates with only general IT experience or limited custom ServiceNow application development may be less aligned with the stated technical expectations.
Additional Information
Local candidates are strongly preferred, but 100% remote work is explicitly acceptable
The engagement is contingent upon customer renewal and adequate funding
Candidates must be prepared to start within 10 business days of client selection
Absences exceeding two weeks require advance CAI management approval under the supplied engagement conditions; contact information must be provided so the resource can be reached during the absence
The client may dismiss a resource who does not return to work by the agreed date after an approved absence