About brighthush
brighthush is a global leader in immersive digital experiences, blending cutting‑edge technology with creative storytelling to deliver unforgettable gaming and interactive content. With a portfolio that spans blockbuster titles, next‑generation virtual worlds, and industry‑leading development tools, brighthush is redefining how players connect, create, and collaborate. Our mission is simple: empower developers and gamers alike with the support, tools, and insights they need to bring their visions to life.
As we expand our support ecosystem, we’re looking for a highly skilled Remote Technical Customer Support Specialist who thrives in a fast‑paced, 24/7 environment. If you’re passionate about game development, QA processes, and delivering world‑class service, we want to hear from you.
Why Join brighthush?
- Impactful Work: Your expertise will directly influence the success of our developers and the quality of the games that reach millions of players worldwide.
- Global Reach: Work with a diverse, international community of creators and gamers from the comfort of your own home.
- Continuous Learning: Access to exclusive training, certifications, and mentorship programs that keep you at the forefront of technology and support best practices.
- Competitive Compensation: A performance‑based pay structure, flexible scheduling, and comprehensive benefits that reward your dedication and expertise.
- Culture of Innovation: A collaborative, inclusive environment where ideas are celebrated and every voice matters.
Key Responsibilities
As a Remote Technical Customer Support Specialist, you will be the first line of defense for our developer community. Your day‑to‑day tasks will include:
- Providing Tier‑1 and advanced technical support for developers using brighthush’s platform, ensuring rapid resolution of complex issues.
- Diagnosing and troubleshooting hardware, software, and network problems related to game engines, development tools, and digital asset pipelines.
- Collaborating with QA teams to replicate, document, and prioritize bugs, ensuring they are addressed before release.
- Managing and escalating tickets through our CRM (Salesforce or equivalent) while maintaining accurate, detailed records.
- Collecting and analyzing technical data to identify trends, propose improvements, and support product roadmap decisions.
- Acting as a liaison between developers, QA engineers, and product managers to ensure seamless communication and issue resolution.
- Maintaining a deep understanding of our digital marketplace, asset moderation policies, and compliance requirements.
- Participating in on‑call rotations to support 24/7 coverage, ensuring that developers worldwide receive timely assistance.
- Contributing to knowledge base articles, troubleshooting guides, and best‑practice documentation to empower the community.
Essential Qualifications
- Minimum of 3 years of technical customer support experience in a high‑volume, 24/7 environment.
- Proven expertise with game engines (Unity, Unreal Engine, Godot) and a solid grasp of game development pipelines.
- Hands‑on experience with QA processes, test case creation, and bug tracking tools (Jira, TestRail).
- Strong understanding of digital asset moderation, 3D asset workflows, and content compliance standards.
- Proficiency in Salesforce or a comparable CRM system, with a track record of maintaining clean, actionable data.
- Foundational knowledge of scripting or programming concepts (C#, Python, JavaScript) to aid in troubleshooting and automation.
- Fluent in English, both written and spoken, with excellent communication skills and a customer‑centric mindset.
- Strong attention to detail, analytical thinking, and the ability to manage multiple priorities simultaneously.
- Passion for gaming and a deep understanding of the industry’s trends, challenges, and community expectations.
Preferred Qualifications
- Experience with cloud platforms (AWS, Azure, GCP) and CI/CD pipelines used in game development.
- Knowledge of networking protocols, VPNs, and remote debugging tools.
- Familiarity with performance profiling, memory management, and optimization techniques.
- Previous involvement in community moderation or content review for digital marketplaces.
- Experience working with cross‑functional teams in a fast‑moving, agile environment.
Hardware & Technical Requirements
To ensure you can deliver the highest level of support, we require the following minimum system specifications:
- Intel i7 Quad‑Core 3.0 GHz or higher (or equivalent AMD processor)
- 32 GB RAM (minimum)
- NVIDIA GeForce RTX 3080 or higher (or equivalent GPU)
- 500 GB+ SSD storage (recommended 1 TB)
- Dual monitors (highly recommended for multitasking)
- Stable internet connection: 100 Mbps download, 20 Mbps upload minimum
- Uninterrupted power supply or backup power solution
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Technical Customer Support Specialist, you’ll have the chance to:
- Progress to a Senior Support Engineer role, leading complex technical initiatives and mentoring junior staff.
- Transition into QA leadership, product management, or platform engineering based on your interests and performance.
- Earn certifications in game development, QA methodologies, or cloud technologies through our partnership programs.
- Participate in hackathons, internal innovation challenges, and cross‑departmental projects that broaden your skill set.
- Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
Work Environment & Culture
brighthush’s remote-first culture empowers you to work from anywhere while staying connected to a vibrant, global team. We foster:
- Transparent communication channels, including weekly all‑hands meetings and open Slack channels.
- A collaborative mindset where ideas are shared freely and feedback is constructive.
- Flexibility to balance personal commitments with professional responsibilities.
- A focus on mental health and well‑being, with resources such as counseling services, wellness stipends, and regular check‑ins.
- Recognition programs that celebrate achievements, milestones, and community contributions.
Compensation & Benefits
While specific figures may vary based on experience and location, we offer a competitive package that includes:
- Base salary commensurate with industry standards and your expertise.
- Performance bonuses tied to ticket resolution metrics, customer satisfaction scores, and quality improvement initiatives.
- Health, dental, and vision insurance plans (where applicable).
- Retirement savings plan with company match.
- Generous paid time off, including vacation, sick leave, and personal days.
- Technology stipend to maintain or upgrade your home office setup.
- Professional development budget for courses, certifications, and conferences.
- Employee referral bonuses and other incentive programs.
How to Apply
If you’re ready to bring your technical expertise, gaming passion, and customer‑first mindset to a company that values innovation and impact, we encourage you to apply today. Submit your resume, a brief cover letter highlighting your relevant experience, and any portfolio or GitHub links that showcase your technical skills.
Join brighthush and help shape the future of gaming and interactive media—one support ticket at a time.
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