Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and
Pension & Retirement markets. Born in the cloud and built with an AI-native
vision, we’ve reimagined the insurance and pension core as an intelligent
platform that enables insurers and pension & retirement providers to move
faster, see farther and operate smarter. As leaders in intelligent SaaS
solutions, we’ve embedded AI and Agentic AI throughout our robust product
portfolio of core, underwriting, loss control, distribution, digital solutions,
and pension & retirement administration so our customer can reimagine their
business with real-time business insights, optimized operations, and enhanced
business outcomes. Everything we build is designed to strip away complexity and
let our clients focus on what matters: delivering exceptional products,
experiences, and long-term financial security for policyholders and plan
participants.
In a world where change is constant, our native-cloud SaaS platform empowers
insurers, MGAs, and pension & retirement providers with the agility to adapt to
evolving risk, regulation, and market expectations, modernize operating models,
and accelerate innovation at scale. With 1400 plus implementations and more
than 375 customers worldwide, Majesco is the AI-native solution trusted to power
the future of insurance and pension & retirement. Break free from the past and
build the future of insurance
At Majesco, this means joining a team leading the insurance and retirement
industry through the AI revolution. You’ll collaborate with experienced
leaders and global teams building and scaling AI-native solutions that solve
complex, real-world challenges - where innovation moves from concept to
production, decisions carry real weight, and execution matters. If you’re
looking for a place where your expertise is trusted, your judgment is valued,
and your work helps define what’s next for intelligent insurance and retirement
technology, Majesco is where that work happens.
Senior Program Manager / Director, Services — Driving Transformation in
Insurance Technology
Location: Remote United States
Role Overview
At Majesco, transformation isn’t theory — it’s execution.
We partner with the world’s leading insurers to modernize legacy systems,
digitize operations, and bring new products to market faster. As Director,
Services, you will lead the execution of complex, multi-million-dollar SaaS
programs that redefine how insurance technology is delivered and sustained.
This is a hands-on, execution-first leadership role for a senior delivery leader
who thrives in complexity. You will stay close to plans, teams, risks, and
outcomes — stepping in early, making decisions, and ensuring delivery excellence
from kickoff through production stability.
You are accountable not just for delivery, but for results: timelines, margins,
quality, production stability, and client confidence.
Preference: Strong expertise in Life, Health, and Annuity insurance is ideal,
particularly across individual or group Life, Health, Annuity, or Group Benefits
platforms, though senior leaders with large-scale insurance technology delivery
experience are encouraged to apply.
Key Responsibilities
This role exists to drive outcomes, not activity. The responsibilities below
reflect where you will personally lead, intervene, and own results.
• Own end-to-end execution of a portfolio of complex, concurrent SaaS delivery
programs, ensuring commitments on timeline, quality, scope, and margin are met.
• Lead from the front — staying deeply engaged in plans, estimates, risks,
dependencies, and delivery details, intervening early when outcomes drift.
• Drive delivery through measurable business outcomes, holding teams accountable
for results rather than process adherence alone.
• Take decisive ownership during high-pressure delivery moments, providing
clarity, direction, and resolution rather than escalation loops.
• Anticipate delivery, financial, and stakeholder risks through experience,
data, and pattern recognition — acting before issues impact clients or results.
• Own production readiness, go-live quality, and post–go-live stability,
ensuring strong operational outcomes and sustained client confidence.
• Accelerate delivery performance through effective use of tooling, automation,
and emerging AI capabilities across planning, execution, and reporting.
• Partner directly with client executives and steering committees to align
technology delivery with business strategy and value realization.
• Oversee financial governance, forecasting, and profitability across programs,
using systems such as NetSuite to ensure transparency and control.
• Build strong, accountable delivery leaders by coaching project managers and
program leads to operate with ownership, discipline, and clarity.
What Success Looks Like
In the first 6 –12 months, success in this role means:
• Programs consistently deliver on committed timelines, margins, and quality
benchmarks.
• Escalations decrease due to early risk identification and decisive
intervention.
• Production stability and post–go-live confidence improve across client
programs.
• Project leaders operate with clear ownership, strong judgment, and
accountability.
What You Bring
10 plus years of senior leadership experience delivering enterprise software or
SaaS solutions for insurance or financial services organizations.
Proven success leading large-scale transformation programs ($5M–$20M plus)
across multi-disciplinary, multi-vendor teams.
Deep understanding of Life, Health, and Annuity insurance operations, including
policy administration, billing, claims, enrollment, or group benefits platforms.
Strong command of delivery governance, risk management, and financial control.
Hands-on experience with Agile delivery models, NetSuite, Jira, and modern
delivery toolchains.
Executive presence with the ability to operate comfortably in both boardroom
discussions and delivery execution forums.
Bachelor’s degree required; PMP, LOMA, FLMI, or Scrum Master certification
preferred.
Why Majesco
Majesco powers the future of insurance.
We bring together domain expertise, modern SaaS platforms, and delivery
excellence to help insurers compete and grow in a digital-first world.
In this role, you will:
• Lead transformation programs that directly shape how leading insurers operate.
• Work with global teams delivering next-generation SaaS and cloud platforms.
• Operate with autonomy in a remote-first culture built on accountability and
trust.
• Influence how insurance technology delivery is executed, scaled, and
sustained.
This is not a “keep the trains running” role.
It is a hands-on transformation leadership seat for someone ready to execute,
influence, and deliver at scale.
Majesco — Where Insurance Technology Leaders Build What’s Next.
As a member of a rapidly growing and dynamic organization, the successful
candidate must be flexible and willing to take on new tasks and responsibilities
as business needs evolve. The company reserves the right to vary, change, or
update job duties and responsibilities based on business requirements. This role
may require shifting priorities, learning new technologies, and contributing to
projects outside of the initial scope.
What Majesco Offers:
Majesco is committed to equal pay and transparency. The annual base salary
range for this position is $150,000 to $180,000.
Please note that the salary range information provided is a general guideline
and combines all of the distinct labor markets within the United States. It is
uncommon for an individual to be hired at or near the top of the range for their
role, and compensation decisions are dependent on a variety of factors. Majesco
considers factors such as (but not limited to) scope and responsibilities of the
position, candidate's work experience, candidate's work location,
education/training, key skills, internal peer equity, external market data, as
well as market and business considerations when making compensation decisions.
At Majesco, we offer a comprehensive employee benefits package with most
coverage starting Day One. Our benefits package includes, but is not limited
to: Medical, dental & vision insurance; employer-funded HSA coordinating with a
high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D
insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid
parental/bonding leave; career anniversary leave and other voluntary benefits.