POSITION: CLINICAL SUPPORT SPECIALIST
The Clinical Support Specialist (CSS) partners with clinical and operational
teams to complete a variety of functions that support the Monogram care model
and excellent patient experience. The CSS interacts with patients and providers
to ensure clinical needs are communicated and met. This individual is a vital
asset to the clinical team, and guides patients to meet their preventive,
chronic and acute care needs. The CSS reports to the Clinical Support Services
Supervisor. This is a remote position requiring the ability to work
independently and self-motivate.
RESPONSIBILITIES
Oversee and facilitate all Monogram clinician-driven orders including
external referrals, prior authorizations, lab orders, prescriptions, durable
medical equipment (DME), etc.
Manage inbound and outbound medical record requests in compliance with HIPAA
and organizational policies
Retrieve, review, and upload medical records from external providers,
hospitals, and health systems
Extract and document pertinent clinical information including lab values,
diagnostic reports, medication histories, and specialist notes
Ensure accurate indexing, categorization, and entry of clinical documentation
into patient charts
Support clinicians by proactively identifying missing documentation or gaps
in records
Participate in special projects including data audits, reporting initiatives,
and workflow optimization efforts
Always maintain strict confidentiality and compliance with HIPAA regulations
Meet productivity, turnaround time, and quality benchmarks
Assist clinicians as needed
POSITION REQUIREMENTS
High school diploma or GED required
Minimum of two (2) years working in the health care industry
Medical Assistant certification preferred
Demonstrated customer service and interpersonal skills
Evidence of time management skills and attention to detail
Technology proficient with the ability to learn to use a variety of software
reporting
Ability to prioritize, learn, and adapt quickly in a fast-paced environment
BENEFITS
Comprehensive Benefits - Medical, dental, and vision insurance, employee
assistance program, employer-paid and voluntary life insurance, disability
insurance, plus health and flexible spending accounts
Financial & Retirement Support – Competitive compensation, 401k with employer
match, and financial wellness resources
Time Off & Leave – 20 PTO days, 7 paid holidays, and 1 floating day to make
your own, and paid parental leave
Wellness & Growth – Work life assistance resources, physical wellness perks,
mental health support, employee referral program, and BenefitHub for employee
discounts
ABOUT MONOGRAM HEALTH
Monogram Health is a leading multispecialty provider of in-home, evidence-based
care for the most complex of patients who have multiple chronic conditions.
Monogram health takes a comprehensive and personalized approach to a person’s
health, treating not only a disease, but all of the chronic conditions that are
present - such as diabetes, hypertension, chronic kidney disease, heart failure,
depression, COPD, and other metabolic disorders.
Monogram Health employs a robust clinical team, leveraging specialists across
multiple disciplines including nephrology, cardiology, endocrinology,
pulmonology, behavioral health, and palliative care to diagnose and treat health
issues; review and prescribe medication; provide guidance, education, and
counselling on a patient’s healthcare options; as well as assist with daily
needs such as access to food, eating healthy, transportation, financial
assistance, and more. Monogram Health is available 24 hours a day, 7 days a
week, and on holidays, to support and treat patients in their home.
Monogram Health’s personalized and innovative treatment model is proven to
dramatically improve patient outcomes and quality of life while reducing medical
costs across the health care continuum.
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