TriNet is a leading provider of comprehensive human resources solutions for
small to midsize businesses (SMBs). We enhance business productivity by enabling
our clients to outsource their HR function to one strategic partner and allowing
them to focus on operating and growing their core businesses. Our full-service
HR solutions include features such as payroll processing, human capital
consulting, employment law compliance and employee benefits, including health
insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is
publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate
about innovation and making an impact on the large SMB market, come join us as
we power our clients’ business success with extraordinary HR.
Don't meet every single requirement? Studies have shown that women and people of
color are less likely to apply to jobs unless they meet every single
requirement. At TriNet, we are dedicated to building a diverse, inclusive and
authentic workplace, so if you're excited about this role but your past
experience doesn't align perfectly with every single qualification in the job
description, we encourage you to apply anyways. You may just be the right
candidate for this or other roles.
JOB SUMMARY/OVERVIEW
The Senior Payroll Core Services Specialist, COE Terminations, acts as a link
between TriNet and its customers, with a specific focus on issuing final pay for
individual terminating employees. The Senior Payroll Core Service Specialist
must understand the needs of their customers and articulate TriNet’s ability to
meet the customers’ needs, while keeping the client and TriNet in compliance
with rapidly changing Federal and State final pay regulations. The Senior
Payroll Core Service Specialist handles customer questions and provides
resolution regarding the employee’s final payroll, paid time off, deductions,
and benefits, with the highest degree of courtesy and professionalism. The
Senior Payroll Core Service Specialist is also able to guide the client through
the details of the final pay process and timeline, and to resolve client issues
as they arise during this process. The person in this position will also offer
alternate solutions where appropriate with the objective of retaining the
customer’s business. The Senior Payroll Core Service Specialist will work with
cross-functional teams to focus on enhancing the customer experience.
ESSENTIAL DUTIES/RESPONSIBILITIES
Maintain a growing knowledge of Federal and State regulations for final pay,
Minimum Wage requirements by state as it pertains to final deductions or
repayments due, and knowledge of impact of late payments and implications of
Waiting Time Penalties in applicable states. Must also have a growing
knowledge of the various benefit exchanges and the deduction schedule for
each exchange.
Conduct analysis of WSE current benefit status to determine remaining
benefits coverage needed to keep TriNet and clients in line with Affordable
Care Act requirements. Work cross functionally with benefits and LOA teams to
update and finalize any changes needed to the employee’s coverage as a result
of this analysis.
Analyze and calculate final Paid Time Off balances and payout amounts based
on final wages earned and client accruals. Update leaves tables to reflect
correct balances for final check stub.
Process 30-70+ WSE terminations daily. Will need to process final payments on
and off-cycle for multiple clients simultaneously, while considering the
final pay regulations, benefits, and PTO analysis information previously
gathered. Must utilize ability to prioritize work based on client needs and
state requirements.
Collaborate with clients over the phone and through email to ensure final pay
is issued as the client intended, while also keeping the client in
compliance. Explaining any regulations or issues that would prevent us from
issuing final pay according to the client’s expectations, while working
closely with the client to get as close to their expectations as possible.
Lead clients through online Portal submission of their WSE terminations as
needed. Advise on how to properly submit hours and wage deductions within the
portal to allow for seamless final pay processing at the end step. Able to
troubleshoot with clients when they have issues submitting their terminations
in the Portal.
Work cross functionally with internal teams to update employee records for
final pay as needed, such as tax exemptions, tax locations, rate of pay, loan
payments or overpayments, etc. Work closely with the Service team to manage
client expectations and provide a seamless WSE termination process.
Prepare audits for internal review, including all appropriate documentation
included. Collect and post within CRM all necessary documentation required to
keep TriNet in SOX compliance.
Work with Analysts, Lead Analysts, Senior Analysts, and Supervisors to
pinpoint areas of impact in the termination process to continue to modify our
processes for client ease and understanding. Identify patterns and trends
that signal service and product issues not in line with customer
expectations. Work proactively to solve these issues and create a smooth
client experience.
Other projects and responsibilities may be added at the Supervisor’s
discretion
JOB REQUIREMENTS AND QUALIFICATIONS
Education:
Associate degree (A. A.) or equivalent from two-year college or technical
school
Experience:
Minimum 4+ years’ related experience processing multi-state payrolls; or
equivalent combination of education and experience.
Other Knowledge, Skills and Abilities:
Excellent verbal and written communication skills
Ability to communicate with employees at all levels of the organization
Strong knowledge and understanding of both state and federal employment laws
Excellent interpersonal skills
Excellent presentation and facilitation skills
A demonstrated commitment to high professional ethical standards and a
diverse workplace
Ability to adapt to a fast paced continually changing business and work
environment while managing multiple priorities
Proficient in Microsoft Office Suite
Ability to write reports, business correspondence, and procedure manuals.
WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements,
on-call schedules, etc.)
Minimal travel required
Work in clean, pleasant, and comfortable office setting
The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
This position may be performed remotely anywhere within the United States,
except the role may not be performed in Colorado, Jersey City, NJ, or New York,
NY.
As an applicant seeking to work in the state of California; city of Cincinnati;
the state of Washington; Toledo, Ohio; state of Nevada; state of Connecticut;
state of Maryland; or state of Rhode Island you are entitled to information
about the salary range for this role. Please contact recruiting@trinet.com
[recruiting@trinet.com] for further information.
The preferred location for this role is Atlanta, GA, and the salary range for
this location is $24.81 to $37.21. All qualified external applicants will be
considered for an in-office role, based in Atlanta. All qualified internal
candidates are encouraged to apply and consider relocation to Atlanta and may be
considered remote hire at the company’s discretion. The candidate’s final salary
offer will be based on the candidate’s skills, education, work location and
experience.
A candidate’s compensation may also include bonuses consistent with TriNet’s
corporate bonus plan.
Additionally, subject to applicable eligibility requirements, TriNet offers
permanent full-time employees a variety of benefits including medical, dental,
and vision plans, life and disability insurance, a 401(K) savings plan, an
employee stock purchase plan, eleven (11) Company observed holidays, PTO and a
comprehensive leave program. Please click the following link for detailed
information about our benefits offerings:
https://www.trinet.com/documents/blt5b61a1040aae1904
[https://www.trinet.com/documents/blt5b61a1040aae1904]
Please Note: TriNet reserves the right to change or modify job duties and
assignments at any time. The above job description is not all encompassing.
Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against
applicants based on race, religion, color, disability, medical condition,
legally protected genetic information, national origin, gender, sexual
orientation, marital status, gender identity or expression, sex (including
pregnancy, childbirth or related medical conditions), age, veteran status or
other legally protected characteristics. Any applicant with a mental or physical
disability who requires an accommodation during the application process should
contact recruiting@trinet.com to request such an accommodation.
TriNet is a leading provider of comprehensive human resources solutions for
small to midsize businesses (SMBs). We enhance business productivity by enabling
our clients to outsource their HR function to one strategic partner and allowing
them to focus on operating and growing their core businesses. Our full-service
HR solutions include features such as payroll processing, human capital
consulting, employment law compliance and employee benefits, including health
insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is
publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate
about innovation and making an impact on the large SMB market, come join us as
we power our clients’ business success with extraordinary HR.