Why General Motors Insurance? At General Motors Insurance, we are building an
Insurtech business that will reinvent auto insurance. We are fully owned and
backed by auto industry leaders General Motors and GM Financial. This is a
truly unique opportunity to join at the foundational stage of a start-up leading
the transformation of the auto insurance experience. GM has the largest
connected vehicle fleet worldwide. In the US alone, there are currently 9M+
connected GM vehicles on the road and that number is projected to triple in the
next 10 years. More than that, the OnStar system currently has access to over
900 data points from the vehicle. This surge in information about vehicles and
how they are driven will revolutionize auto insurance. This disruption is backed
by the bold GM vision of zero crashes, zero emissions and zero congestion. We
are serious about the safety and financial security of our customers. The
Insurance Sales/Service Representative is responsible for selling and/or
servicing General Motors Insurance policies, while ensuring compliance with
company policies and procedures, as well as, state and federal laws. This role
is for people who want to solve problems and provide our customers with the
highest levels of customer service and satisfaction that they deserve. Depending
on qualifications, this position is for selling, servicing, or a hybrid of both.
In this position, you may be the first contact for customers by providing them
with quotes and converting them to long-term General Motors Insurance customers
and/or you may be assisting them with their post-sales questions and policy
changes via a variety of contact methods, which may include inbound and outbound
phone calls, email, chat, and text. Key areas of focus also include proactively
partnering with internal business partners, team leaders, and managers to
resolve complex customer issues in a timely manner. While Insurance
Representatives may have primary responsibilities, they are expected to perform
any tasks assigned as business needs require. If you are looking for a fully
remote job that has plenty of growth opportunity apply today.
RESPONSIBILITIES
Through a consultative sales approach, provide insurance quotes and utilize
selling techniques to close sales
Provide a high level of support and consultation as it relates to quoting,
selling and servicing insurance policies, counseling and providing guidance
on matters of protection and coverage, and answering complex questions as it
relates to billing, renewals, and endorsements
Provide remarkable service across channels to positively impact customer
retention and loyalty creating life-long customers and promoters
Resolves customer complaints and seeks management assistance for complaint
resolution timely and as needed
Capture and deliver a high level of service by gathering, processing,
consolidating, and analyzing data to promote brand loyalty and increase
retention for the OnStar Insurance brand
Monitor and maintain a closed loop feedback process to ensure that all
customer requests and expectations are exceeded. This includes scheduling
appropriate account follow up to ensure customer expectations are met and the
highest level of satisfaction is delivered.
Establish open communication and build professional relationships with other
departments in an effort to enhance the customer experience and secure
customer loyalty
Demonstrate a high degree of professional decorum to represent OnStar
Insurance in a positive manner
Execute specialty team processes and strategies as assigned by OnStar
Insurance leadership
QUALIFICATIONS
Skills and Abilities
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Advanced knowledge and understanding of General Motors Insurance products,
systems, policies, and procedures
Must embrace company principles and demonstrate understanding of OnStar
Insurance and GM Financial’s culture
Ability to influence customers during selling and servicing transactions by
providing a consultative, educational, and friendly experience
Excellent interpersonal, written, and oral communication skills which
includes exceptional active listening skills
Strong analytical and problem solving skills with an action-oriented mindset
Ability to work independently and use sound judgment in relation to handling
customer inquiries and complaint resolution
Proactively manage time while balancing assigned accounts/tasks with minimal
supervision
Strong ability to navigate and use multiple applications/systems effectively
to resolve customer requests and/or inquiries
Ability to type a minimum of 40 words per minute
Proven interpersonal skills with a high degree of professionalism and the
ability to interact with customers, leaders, peers, and senior management
Fluent in English and Spanish
Licenses & Certifications
Must hold current Property and Casualty (P&C) or Personal Lines License in
at least (1) U.S. State or be able to obtain within 30 days of start date
required
Work Experience
0-2 years of customer service experience preferred
Education
High School Diploma or equivalent required
Bachelor’s Degree or equivalent combination of education and experience
preferred