Job Description:
• Provide operational and technical support for the Symitar core processing system and ancillary applications
• Monitor and support daily, nightly, month-end, quarter-end, and year-end processing activities
• Maintain Symitar parameters, system settings, security controls, jobs, batch processes, and system configurations
• Support core upgrades, releases, patches, and enhancements
• Research, troubleshoot, and resolve complex core system and integration issues
• Identify root causes and drive issues through successful resolution
• Analyze data to identify discrepancies, trends, processing issues, and opportunities for improvement
• Manage vendor support cases and coordinate issue resolution with Jack Henry and third-party providers
• Design, develop, and optimize jobs, reports, letters, and automated processes
• Evaluate business processes and recommend automation and workflow improvements
• Partner with business units to understand operational needs and translate them into effective technical solutions
• Identify opportunities to improve employee efficiency and enhance the member experience through technology
• Support SymXchange and integrations with third-party applications
• Troubleshoot interfaces, data feeds, APIs, web services, and file transmissions
• Support PowerFrame Docs and microapps implementations and ongoing administration
• Assist with new technology deployments, product implementations, and system enhancements
• Maintain documentation for system configurations, procedures, jobs, integrations, and operational processes
• Provide training and technical guidance to end users and business units
• Participate in disaster recovery and business continuity planning and testing
• Ensure compliance with security requirements, operational standards, and regulatory guidelines
Requirements:
• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent combinations of education and experience will be considered
• Minimum of five (5) years of related technical experience
• Eight (8) years of related technical experience may substitute for a degree
• Experience supporting and administering Jack Henry Symitar environments
• Experience with Symitar operations and application support
• Experience with Home Banking solutions
• Experience with web services and integrations
• Experience with SymXchange
• Experience with Jack Henry services and products including ImageCenter, Synergy, and Banno
• Experience with Business Continuity and Disaster Recovery solutions
• Experience implementing and supporting PowerFrame Docs and microapps
• Strong understanding of Symitar PowerOn tools and functionality
• Preferred: Experience with OpCon/Continuous
• Preferred: Experience performing Symitar release and service pack installations
• Preferred: Previous experience in a financial institution or credit union environment
Benefits: