About the Organization
The Momentus Capital branded family of organizations - which includes Capital Impact Partners, CDC Small Business Finance and Momentus Securities (an SEC-registered broker-dealer, MSRB-registered, FINRA/SIPC member) - are transforming how capital and investments flow into communities to provide people access to the capital and opportunities they deserve.
We are working to reinvent traditional financial systems and advance locally-led solutions that create economic mobility and generational wealth. Through our continuum of financial, knowledge, and social capital, we offer a comprehensive package of loan products, impact investment opportunities, training and business advising programs, and technology solutions.
Our holistic and streamlined approach offers comprehensive solutions for small business entrepreneurs, real estate developers, community-based organizations, and local leaders at every stage of growth, from inception to expansion. When these leaders have the opportunity to succeed, their communities, their residents – and our country – thrive.
Position Summary
The Infrastructure and Operations Manager is a key role within the Capital Impact Partners team responsible for overseeing the organization's IT infrastructure and ensuring that our operations run smoothly and efficiently. This position involves managing the day-to-day operations of our IT systems, a team of technology employees, collaborating with various departments to understand their needs, and implementing solutions that enhance organizational efficiency and effectiveness.
Essential Responsibilities
· Overseeing all IT operations, including networks, servers, and security platforms
· Managing IT Operations staff to ensure optimal performance and coordination with other departments
· Developing and implementing IT policies, procedures, and best practices
· Working closely with senior management to identify opportunities for operational improvements
· Managing vendor relationships and ensuring that service level agreements are met
· Performing regular assessments of our technology landscape and recommending upgrades or changes
· Implementing disaster recovery and business continuity plans
· Ensuring compliance with relevant regulatory requirements in all operations
· Conducting training sessions to improve user awareness of technology and security measures
· Supervising budgets, processing invoices, and monitoring expenditures related to IT operations
· Manage service desk and provide tier 2 and tier 3 support services
· Office setup/retire processes including working with office administration staff, Internet vendors, wiring vendors, scheduling, and desk setup
· Technology asset management practices including hardware inventory, software, and processes
· Manage corporate or divisional goals as assigned
· Provide metrics and/or KPIs on infrastructure and operations processes
· Oversight of business systems such as: Azure Cloud, Google Workspace, OneLogin, Zoom, TeamViewer, ESET, and other systems to support the organization
· Document, update and manage standard operating procedures
· Mentor other members of the Information Technology Team