Help Customers Get More from Microsoft 365, AI, and Modern Work Technologies
At Marco, we help organizations transform how work gets done through Microsoft
365, collaboration, security, automation, information management, and AI.
We're looking for a Senior Modern Work Engineer who combines deep technical
expertise with a passion for helping customers solve business challenges. This
role is ideal for someone who enjoys leading strategic conversations, building
trusted customer relationships, and rolling up their sleeves to implement
meaningful technology solutions.
As a Senior Modern Work Engineer, you'll serve as a trusted advisor and hands-on
technical leader for customers. You'll help shape technology roadmaps, identify
opportunities for improvement, design and implement solutions, and guide
organizations through their Microsoft 365 and AI journey.
Essential Functions:
Serve as the primary Modern Work advisor for customers.
Lead recurring customer engagements focused on technology planning, business
alignment, and long-term success.
Partner closely with Customer Success Managers (CSMs) to align customer
goals, technology roadmaps, service adoption, risk mitigation, and overall
customer success.
Collaborate with CSMs to identify opportunities for increased customer value,
modernization initiatives, and long-term strategic planning.
Develop and maintain technology roadmaps that align Microsoft investments
with customer goals and priorities.
Assess customer environments, identify risks and opportunities, and provide
clear recommendations that improve productivity, collaboration, security, and
adoption.
Design, implement, optimize, and support solutions across Microsoft 365,
Teams, SharePoint Online, OneDrive, Exchange Online, Intune, Entra ID,
security and compliance technologies, and Microsoft Copilot.
Translate technical findings into actionable business recommendations for
both technical and executive stakeholders.
Own initiatives from discovery and planning through implementation, adoption,
and measurable business outcomes.
Work directly with customers to troubleshoot complex challenges and deliver
practical solutions that create lasting value.
Create customer-ready assessments, roadmaps, technical documentation, and
strategic recommendations.
Mentor fellow engineers and contribute to best practices, standards, and the
continued evolution of Marco's Modern Work practice.
What Success Looks Like:
Customers view you as a trusted technology advisor and go-to resource.
Strong partnerships exist between the customer, Customer Success Manager, and
engineering team, resulting in higher engagement, roadmap execution, and
long-term customer success.
Technology roadmaps are actively guiding customer investments and
modernization efforts.
Customer environments demonstrate measurable improvements in productivity,
collaboration, security posture, adoption, and operational efficiency.
Opportunities are identified proactively and successfully transformed into
completed initiatives.
Customers realize value from Microsoft 365, Copilot, and AI investments
through your leadership and execution.
You are equally comfortable facilitating executive discussions and
implementing technical solutions.
Qualifications:
5+ years of experience designing, implementing, supporting, and optimizing
Microsoft 365 technologies.
Strong experience with Microsoft Teams, SharePoint Online, OneDrive, Exchange
Online, Intune, and Entra ID.
Knowledge of Microsoft 365 security, compliance, governance, and identity
management best practices.
Experience leading customer-facing technology discussions, roadmap reviews,
governance meetings, or strategic planning engagements.
Experience translating business goals into practical technical solutions.
Hands-on experience implementing and supporting Microsoft 365 modernization
initiatives.
Experience with Microsoft Copilot, AI readiness, governance, adoption, or
organizational change initiatives.
Strong communication and presentation skills with the ability to engage both
technical and business audiences.
Experience working collaboratively with customer success, consulting, or
account management teams to drive customer outcomes.
Microsoft certifications preferred.
Pay Range: $93,318 - $149,309 annually
The pay range listed for this position is based on candidate's skill level,
experience, relevant licenses, and educational background. For detailed
information about our benefits, please visit our careers page at
www.marconet.com/careers.
Location: This is a remote-eligible position, however, Marco Technologies
requires employees to reside within one of the following states: DE, FL, IA, IL,
IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI
Application Deadline: Applications are continuously accepted until the position
has been filled.