I. Job Summary
Partners with Industrial Sales team to drive industrial and hazardous waste
sales revenue growth. Provides customer service and support for internal and
external customers. Applies technical knowledge to consult with existing and
potential customers on transportation and disposal options. Leads process change
initiatives and contributes to the onboarding of new employees. Assists with
daily leadership and acts as subject matter expert for other Representatives.
This position is remote however the employee will be required to work Central
Time hours based on business need
II. Essential Duties and Responsibilities
Assists customers in developing transportation and disposal options for the
management of industrial and hazardous wastes.
Applies technical knowledge to assists customers with testing parameters and
proper completion of profiles, manifests and appropriate forms.
Processes profiles, contracts and credit requests, schedules pick-ups,
resolves billing inquires, and resolves customer issues.
Develops economic and practical solutions for customers using competitive
pricing tools.
Develops customized proposals and prepares correspondence.
Effectively utilizes, coordinates and cultivates relationships with internal
and external customers.
Contributes to the achievement of the assigned territory revenue goals for
the Industrial sales teams.
Maintains and builds upon existing customer relationships through active
account management and retention including the administration of profile
renewals, regulatory updates and new service offerings.
Leverages existing customer relationships to identify new waste stream
opportunities.
Drives new opportunities through the use of written correspondence,
collateral materials, email, and phone calls.
Provides leads to account managers and program managers using WM sales
management tools.
Conducts effective probing of inbound customer calls to identify the proper
methodology to “close” the customer.
Assists account mangers with receivables and collections issues.
Handles inbound customer calls and referrals from account managers.
Delegates data entry, manifest preparation, filing and other basic
administrative tasks to Industrial Sales Coordinators.
Performs special projects and other duties as assigned by supervisor.
Trains and mentors new and existing Technical Service Representatives and
Industrial Sales Coordinators.
Prepares material and conduct training sessions for non-TSC employees (i.e.
Hauling Division, Sales team, Billing Clerks and Landfill Scalehouse Clerks).
Supervises Technical Service Center in TSM’s absence.
Monitors real-time contact handling performance and proactively reacts to
service delivery issues.
Leads team huddles and team meetings.
Subject matter expert on the floor utilized by team for answering questions
and gathering team feedback.
Other duties as assigned.
III. Qualifications
A. Required Qualifications
High School Diploma or GED (accredited)
3 years industry experience (in addition to education requirement)
Applicable regulatory training
B. Preferred Qualifications
Prior experience as a Midwest Industrial Technical Services Representative at
WM highly preferred.
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and
occupational risks, and the work environment of the job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the
essential functions of the job.
Office: This job primarily operates in a professional office environment and
routinely requires the use of standard office equipment such as computers,
phones, copy machines, etc.
Pay: The expected base pay range for this position across the U.S. is $56,600 -
$67,000. This range represents a good faith estimate for this position. The
specific salary offered to a successful candidate may be influenced by a variety
of factors including the candidate’s relevant experience, education, training,
certifications, qualifications, and work location. In addition, this position is
eligible for incentive pay.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package
that includes medical, dental, vision, life insurance, and short-term
disability. In addition, we offer a stock purchase plan, company matching on a
401(k), and more. Employees also receive paid vacation, holidays, and personal
days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click
Apply.
ABOUT WM
WM (WM.com [https://www.wm.com]) is North America's leading provider of
comprehensive environmental solutions. Previously known as Waste Management and
based in Houston, Texas, WM is driven by commitments to put people first and
achieve success with integrity. The company, through its subsidiaries, provides
collection, recycling and disposal services to millions of residential,
commercial, industrial, medical and municipal customers throughout the U.S. and
Canada. With innovative infrastructure and capabilities in recycling, organics
and renewable energy, WM provides environmental solutions to and collaborates
with its customers in helping them pursue their sustainability goals. WM has the
largest disposal network and collection fleet in North America, is the largest
recycler of post‑consumer materials and is a leader in beneficial use of
landfill gas, with a growing network of renewable natural gas plants and the
most landfill gas‑to‑electricity plants in North America. WM’s fleet includes
more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck
fleet in the industry in North America. Healthcare Solutions provides collection
and disposal services of regulated medical waste, as well as secure information
destruction services, in the U.S., Canada and Western Europe. To learn more
about WM and the company’s sustainability progress and solutions, visit
Sustainability.WM.com [https://sustainability.wm.com/].
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, creed, religion, sex, sexual orientation, gender identity, national
origin, age, disability, status as a protected veteran or any other
characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all
applicants and employees, without discrimination on the basis of all grounds
protected by applicable human rights legislation. Accommodations are available
on request for candidates taking part in all aspects of the selection process.
Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires
individuals have a REAL ID or an acceptable alternative. This position may
require the successful candidate to travel by air for business reasons or
service federal property. Accordingly, successful candidates must have, or be
willing to obtain, a REAL ID or TSA‑approved alternative.
What is the value of a WM job? At WM we know that the value of a WM job is more
than a paycheck. It’s a way to create opportunities for you and your family.
This is why we are constantly working to make WM a great place to work and grow
a career. We Are WM is what defines the perks of being in the WM family – from
benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You.
We are a Family. We are Stable. We are Always Working for a Sustainable
Tomorrow.