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About brighthush
brighthush stands at the forefront of the off‑price retail landscape, delivering premium merchandise at prices that delight shoppers worldwide. With operations spanning more than 30 countries, we combine a deep understanding of consumer trends with a relentless focus on service quality. Our culture is built on diversity, innovation, and a commitment to creating memorable shopping moments for every customer. As part of the brighthush family, you’ll join a team that values collaboration, continuous learning, and the pursuit of excellence.
Why This Role Matters
As the Customer Experience Coordinator, you become the heartbeat of our front‑end operations. You’ll lead a dynamic team of Associates, ensuring every customer interaction is seamless, personalized, and memorable. Your influence will shape the store’s atmosphere, drive loyalty program enrollment, and directly impact sales and customer satisfaction metrics. This role is ideal for a motivated leader who thrives in a fast‑paced retail environment and is passionate about creating a culture of service excellence.
Key Responsibilities
- Team Leadership & Coaching: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and providing real‑time coaching to maintain high service standards.
- Customer Engagement: Lead by example—engage with shoppers, answer questions, and promote loyalty programs to enhance the overall customer journey.
- Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand values.
- Training & Development: Design and deliver training modules on front‑end principles, POS usage, and personalized customer service techniques.
- Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for loyalty and retention.
- Operational Excellence: Ensure Associates execute tasks in alignment with the store plan, prioritizing activities to meet daily goals.
- Communication: Provide clear, accurate updates to management and Associates, fostering transparency and alignment on priorities.
- Compliance & Safety: Enforce labor laws, company policies, and safety protocols to create a secure working environment.
- Performance Metrics: Partner with management to track and improve key performance indicators such as sales per square foot, loyalty program sign‑ups, and shrink reduction.
- Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to elevate the customer experience.
Essential Qualifications
- Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual display standards.
- Demonstrated ability to multitask in a high‑volume environment while maintaining attention to detail.
- Excellent verbal and written communication skills, with a knack for coaching and motivating teams.
- Proficiency with POS systems, loyalty program platforms, and basic data entry.
- Flexibility to work a variety of shifts, including nights, weekends, and holidays.
- Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
Preferred Qualifications
- Experience with shrink reduction initiatives and loss prevention strategies.
- Background in data analysis or reporting to track performance metrics.
- Knowledge of health and safety regulations relevant to retail operations.
- Previous experience in a fast‑fashion or off‑price retail setting.
Skills & Competencies
- Leadership & Team Building
- Customer Relationship Management (CRM)
- Problem‑Solving & Decision Making
- Time Management & Prioritization
- Adaptability & Resilience
- Data‑Driven Mindset
- Conflict Resolution
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:
- Structured leadership development programs that prepare you for store management roles.
- Cross‑functional training in merchandising, inventory management, and marketing.
- Mentorship from senior leaders who have a proven track record of success.
- Opportunities to lead special projects, such as seasonal promotions or store redesign initiatives.
- Access to online learning platforms covering retail analytics, customer psychology, and operational excellence.
Work Environment & Culture
brighthush offers a vibrant, inclusive workplace where every voice is heard. Our culture is defined by:
- Open communication channels and an open‑door policy.
- Commitment to diversity, equity, and inclusion.
- Collaborative teamwork that encourages cross‑departmental partnerships.
- Recognition programs that celebrate both individual and team achievements.
- Regular social events, volunteer opportunities, and community outreach initiatives.
Compensation & Benefits
While the starting hourly rate for this position ranges from $16.00 to $16.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package that may include:
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including holidays, vacation, and sick leave.
- Employee discounts on merchandise.
- Wellness programs, including Employee Assistance Programs (EAP) and smoking cessation support.
- Life and disability insurance.
- Auto and home insurance discounts.
- Professional development stipends and tuition reimbursement.
- Employee referral bonuses.
Location & Schedule
Position: Customer Experience Coordinator
Store: brighthush Store 1377 Kearney, NE
Address: 4700 2nd Ave, Kearney, NE, USA
Schedule: Flexible, including nights, weekends, and holidays.
How to Apply
Ready to elevate the customer experience and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, service, and personal growth.
Our Commitment to Diversity & Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.
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