Note: The job is a remote job and is open to candidates in USA. ABB is a global market leader in electrification, dedicated to helping industries run leaner and cleaner. As an Associate Project Manager, you will coordinate and execute Electrical Preventative Maintenance (EPM) projects, manage project workflows, and support project reviews to ensure customer satisfaction.
Responsibilities
- Conducting analysis of planned versus actual project performance
- Preparing materials and assisting in project reviews
- Taking ownership of the maintenance and adherence to the billing plan milestones
- Controlling documentation accuracy and consistency based on tasks assigned and procedures agreed with the customer
- Develop and maintain relationships with key customer contacts and contractors
- Manage complete lifecycle of customer deliverables - including the scheduling of contractors to work orders and following up on the finished work to ensure customer satisfaction
- Maintain customer satisfaction and create new business opportunities
- Assist with tracking financial, issuance of PO’s, Change orders & invoicing
- Evaluate customer needs, make recommendations, and build/improve assigned account scorecards
- Research and order materials (parts), working closely with contractors, customers, utility companies and supply houses, handling material returns as needed
- Review and process quotes to ensure they provide the most appropriate and economical solutions
- Utilize company’s existing service platform to monitor and track progress
- Schedule flexibility as some work managed will be on weekends and nights
- Limited travel to customer sites (as needed)
Skills
- 2+ construction project management experience required
- Excellent customer service skills with attention to detail and the motivation to achieve an exemplary record for customer satisfaction
- Ability to define problems, collect data, establish facts, and draw valid conclusions and implement solutions
- Familiarity and comfort with discussing electrical and mechanical services, or ability to learn
- The ability to deal with ambiguity and a changing environment, as well as a rapid work pace
- A creative thinker who can handle conflict resolution as needed and is not afraid to make suggestions
- High school diploma/GED required
- Minimum of three (3) years of experience in a customer service/ account management/ project assistant role
- Demonstrated success in developing and maintaining strong customer relationships
- Experience with direct facing field services support and solid understanding of logistical challenges of managing remote technical field personnel
- Bachelor's degree preferred
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
Company Overview
Company H1B Sponsorship