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About brighthush
brighthush is a trailblazer in the off‑price retail sector, redefining how shoppers discover style and savings. With a global footprint that spans flagship storefronts, cutting‑edge distribution hubs, and a seamless e‑commerce platform, we bring the thrill of treasure hunting to millions of customers worldwide. Our success is rooted in relentless innovation, a culture of inclusion, and an unwavering commitment to service excellence. At brighthush, every team member is empowered to grow, collaborate, and leave a lasting impact—both for our shoppers and the communities we serve.
Why brighthush is the Place to Grow Your Career
When you join brighthush, you become part of a vibrant, inclusive environment that celebrates creativity, teamwork, and continuous learning. We invest in our people through:
- Competitive, transparent pay with performance‑based bonuses that reward your hard work.
- Comprehensive health, dental, and vision plans, including flexible spending accounts.
- 401(k) retirement savings with company match and financial wellness resources.
- Generous paid time off, parental leave, and a holiday schedule that respects work‑life balance.
- Employee discounts on merchandise, cell phones, and more.
- Professional development programs, mentorship, and leadership training.
- Community outreach initiatives and volunteer opportunities that give back.
Position Overview
As a Front‑End Retail Experience Coordinator, you will be the face of brighthush, ensuring every customer interaction is memorable, efficient, and aligned with our core values of honesty, integrity, and service excellence. You will lead a team of associates, champion loyalty program enrollment, and collaborate closely with store management to maintain a clean, organized, and safe retail environment.
What Makes This Role Unique
This role sits at the intersection of customer service, operations, and brand stewardship. You’ll have the opportunity to shape the first impression of every shopper, influence loyalty program growth, and drive operational efficiencies that directly impact sales and profitability. Your leadership will ripple through the store, fostering a culture of excellence that resonates with both customers and teammates.
Key Responsibilities
- Lead, coach, and inspire a team of front‑end associates to deliver outstanding customer service and promote loyalty programs.
- Model exemplary customer interactions by engaging with shoppers, addressing concerns, and ensuring a welcoming atmosphere.
- Maintain store cleanliness, visual merchandising standards, and an organized checkout area.
- Assign registers, manage POS coverage, and coordinate associate breaks to optimize staffing levels.
- Respond promptly to customer inquiries and resolve issues to achieve high satisfaction scores.
- Collaborate with store management to align daily priorities, track progress, and provide constructive feedback.
- Facilitate associate training on front‑end principles, product knowledge, and loyalty program benefits.
- Ensure compliance with all labor laws, company policies, and safety protocols.
- Support shrink reduction initiatives and participate in loss prevention activities.
- Promote a culture of safety, encouraging proactive hazard identification and risk mitigation.
- Assist with special projects, seasonal promotions, and store events as needed.
Key Success Metrics
- Customer Satisfaction Score (CSAT) above 90%
- Daily sales targets met or exceeded
- Reduction in shrinkage by 5% year‑over‑year
- High employee engagement scores in front‑end teams
- Increased loyalty program enrollment by 15% within the first six months
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual presentation.
- Excellent communication skills, both verbal and written, with a keen eye for detail.
- Ability to multitask in a fast‑paced environment and adapt to changing priorities.
- Proficiency in POS systems, inventory management, and basic data entry.
- Demonstrated commitment to customer service excellence and loyalty program promotion.
- Flexible schedule availability, including evenings, weekends, and holidays.
- High school diploma or equivalent; associate’s degree preferred.
Preferred Qualifications
- Experience in a high‑volume retail setting with a focus on off‑price or discount retail.
- Leadership training or certification in customer service or retail management.
- Knowledge of safety and loss prevention best practices.
- Proficiency in multiple languages to serve diverse customer bases.
- Track record of meeting or exceeding sales and customer satisfaction metrics.
Skills & Competencies
- Customer‑centric mindset with a passion for creating positive experiences.
- Strong organizational and time‑management abilities.
- Team‑building and coaching aptitude.
- Analytical thinking and problem‑solving skills.
- Adaptability and resilience in dynamic retail environments.
- Integrity, honesty, and a commitment to confidentiality.
- Proficiency with Microsoft Office Suite and retail software platforms.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is supported by a robust learning ecosystem:
- Structured onboarding and mentorship programs to accelerate skill development.
- Leadership development tracks that prepare you for store management or corporate roles.
- Cross‑functional training in merchandising, supply chain, and e‑commerce.
- Access to online learning modules, workshops, and industry conferences.
- Clear performance metrics and regular feedback loops to guide your professional growth.
Work Environment & Culture
Our stores are more than retail spaces—they are community hubs where employees feel valued, respected, and empowered. At brighthush, you’ll experience:
- A collaborative, inclusive culture that celebrates diversity and encourages innovation.
- Open communication channels between front‑line staff, supervisors, and executive leadership.
- Recognition programs that celebrate achievements, milestones, and customer success stories.
- Employee resource groups and volunteer initiatives that foster a sense of belonging.
- A commitment to work‑life balance, with flexible scheduling and supportive policies.
Compensation & Benefits
Starting pay for this role ranges from $15.00 to $15.50 per hour, with potential for performance‑based increases. In addition to competitive wages, you will receive:
- Health, dental, and vision insurance with flexible spending accounts.
- 401(k) retirement plan with company match.
- Paid time off, parental leave, and holiday pay.
- Employee discounts on merchandise, cell phones, and more.
- Professional development stipend and tuition reimbursement.
- Employee assistance program (EAP) and wellness resources.
- Short‑term and long‑term disability coverage.
- Life insurance and accidental death & dismemberment benefits.
- Auto and home insurance discounts through our preferred partners.
- Scholarship program and adoption assistance for qualifying employees.
Location & Logistics
Position based at 135 North West Bypass, Great Falls, MT. The role requires a flexible schedule, including nights and weekends, to meet the needs of our customers and store operations.
How to Apply
Ready to elevate your career and make a lasting impact on customer experiences? Click the link below to submit your application and join the brighthush family.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.
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