```html
About brighthush
brighthush has grown from a nimble start‑up into a market‑leading FinTech powerhouse that redefines how consumers experience financial services. With nearly two decades of relentless innovation, we have built a reputation for simplifying complex financial journeys and delivering exceptional customer experiences across both in‑store and e‑commerce channels. Our culture is rooted in grit, curiosity, and a commitment to doing the right thing—every single day.
At brighthush, we don’t just build products; we craft ecosystems that empower millions of consumers to achieve their financial goals. Our engineering teams are at the heart of this mission, driving the technology that powers real‑time messaging, data analytics, and secure payment flows. As part of the dynamic brighthush family, you’ll collaborate with cross‑functional teams that span product, marketing, compliance, and data science, all working together to create seamless, customer‑centric experiences.
Why brighthush?
brighthush is a place where bold ideas meet disciplined execution. We celebrate experimentation, learn from failures, and reward impact. Our remote‑first model gives you the freedom to work from anywhere while staying connected through a vibrant digital community. We invest heavily in our people, offering mentorship, continuous learning, and clear career pathways that allow you to grow from a hands‑on engineer to a senior leader who shapes the future of FinTech.
Position Overview
We are looking for an experienced Engineering Manager to lead the Customer Communication Management team. In this role, you will blend hands‑on .NET development with strategic leadership to build scalable, compliant, and high‑performance messaging services that power email, SMS, and push notifications for our global customer base. You will collaborate closely with Marketing, Product, and Compliance to ensure that every message is delivered on time, in the right channel, and in perfect alignment with regulatory standards.
Key Responsibilities
- Technical Leadership & Code Ownership: Own the technical vision for the messaging platform, while actively contributing to codebases—designing, implementing, and reviewing .NET services, APIs, and orchestration workflows.
- Cloud & Container Strategy: Champion cloud‑native architecture on AWS, drive containerization with Docker and Kubernetes, and streamline CI/CD pipelines using Git‑based workflows and automated testing.
- Reliability & Deliverability: Monitor throughput, latency, bounce rates, and inbox placement. Implement proactive capacity planning, on‑call rotations, and incident response protocols to maintain 99.9% uptime.
- Integration Management: Oversee integrations with Email Service Providers (ESPs), SMS gateways, and internal systems, ensuring seamless data flow and compliance with privacy regulations.
- People Management: Coach, mentor, and grow a high‑performing engineering squad. Set clear goals, conduct performance reviews, and lead hiring to scale the team as the business expands.
- Incident & Post‑mortem Leadership: Lead root‑cause analysis, drive post‑mortem documentation, and implement preventive measures to reduce recurring incidents.
- Cross‑Functional Collaboration: Partner with Marketing to craft targeted messaging strategies, with Product to align feature roadmaps, and with Compliance to ensure regulatory adherence.
- Strategic Planning: Contribute to the long‑term product roadmap for customer communication, identifying new opportunities for automation, personalization, and data‑driven insights.
- Security & Compliance Oversight: Ensure all messaging services meet industry security standards (ISO 27001, SOC 2) and comply with data privacy regulations such as GDPR and CCPA.
Essential Qualifications
- Minimum 3 years of engineering management experience leading software teams in a fast‑paced, high‑growth environment.
- Proficient in .NET (C#) with a track record of designing and delivering production‑grade services.
- Hands‑on experience with AWS services (EC2, ECS, Lambda, SQS, SNS, RDS, DynamoDB) and designing scalable, fault‑tolerant architectures.
- Deep knowledge of containerization (Docker) and orchestration (Kubernetes), including Helm charts and cluster management.
- Experience building event‑driven, high‑throughput systems using message queues, pub/sub patterns, and stream processing.
- Strong grasp of observability: metrics (Prometheus, CloudWatch), logs (ELK, Loki), and tracing (OpenTelemetry, Jaeger).
- Proficiency in CI/CD pipelines (GitHub Actions, GitLab CI, Azure DevOps) and automated testing frameworks.
- Excellent communication skills, with the ability to translate technical concepts to non‑technical stakeholders.
- Demonstrated ability to build and scale high‑performing engineering teams.
Preferred Qualifications
- Experience with brighthush Marketing Cloud or similar marketing automation platforms.
- Background in regulatory compliance for financial services, particularly around data privacy (GDPR, CCPA) and messaging standards.
- Familiarity with multi‑channel messaging best practices and deliverability optimization.
- Prior experience in a FinTech or SaaS company with a global customer base.
- Knowledge of serverless architectures and cost‑optimization strategies on AWS.
- Experience with advanced analytics and data‑driven decision making.
Core Competencies
- Strategic Thinking & Visionary Leadership
- Technical Excellence & Code Quality Advocacy
- Agile & DevOps Mindset
- Data‑Driven Decision Making
- Stakeholder Management & Influence
- Continuous Improvement & Learning Culture
- Customer‑Centric Mindset
Career Growth & Learning Opportunities
At brighthush, your professional journey is as dynamic as the products you build. We offer:
- Structured mentorship programs pairing you with senior leaders across engineering, product, and design.
- Access to a curated library of technical courses, certifications, and conference sponsorships.
- Clear promotion pathways—from Engineering Manager to Senior Engineering Manager, Director of Engineering, and beyond.
- Cross‑functional projects that allow you to broaden your skill set, from data science to product strategy.
- Regular hackathons and innovation sprints that encourage experimentation and rapid prototyping.
- Opportunities to present at industry events and contribute to open‑source projects.
Work Environment & Culture
brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere while staying connected through:
- Weekly all‑hands meetings and monthly town halls.
- Real‑time communication tools (Slack, Zoom, Teams) and asynchronous documentation (Confluence).
- Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
- Employee Resource Groups (ERGs) that celebrate diverse perspectives and foster community.
- Regular team off‑sites and virtual social events to strengthen bonds.
- Flexible work hours that respect work‑life balance.
Compensation & Benefits
While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:
- Competitive base salary aligned with industry benchmarks.
- Performance‑based bonuses and equity options.
- Comprehensive health benefits: medical, dental, vision, and life insurance.
- Paid parental leave, paid time off, paid holidays, and paid volunteer time.
- 401(k) plan with company match.
- Employee Stock Purchase Program.
- Tuition reimbursement for approved courses and certifications.
- Charitable gift matching program.
- Fully equipped home office stipend and IT support.
- Access to wellness programs, mental health resources, and employee assistance programs.
How to Apply
If you’re ready to lead a high‑impact engineering team, shape the future of customer communication, and grow your career in a fast‑moving FinTech environment, we want to hear from you. Submit your application through our career portal and join brighthush in redefining the way people experience financial services.
``` Apply for this job