Note: The job is a remote job and is open to candidates in USA. Connect America is a provider of connected care technologies and services that help aging individuals and at-risk populations live safely and independently at home. The Customer Service Representative serves as a liaison between the company and its clients, handling customer inquiries and complaints, researching issues, providing solutions, and maintaining customer records. The role is fully remote and includes inbound and outbound call management and department-related projects.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Have knowledge on all services and equipment offered by company
- Be able to answer frequently asked questions by client
- Meet all call and appointment target expectations
- Keep records of all contacts in Company database’s
Skills
- Excellent customer service and people skills and must be able to work independently or with a team
- Must have 6 months to one year of customer service experience
- Strong phone and verbal communication skills
- Strong Listening Skills
- Attention to Detail
- Ability to set priorities and manage time effectively
- Strong computer proficiency with Microsoft Excel, Word and Outlook
- High School Graduate or General Education Degree (GED)
- Ability to learn quickly – Ability to learn new things in a short period of time
- Adaptability with change- Ability to adjusting to changing circumstances
- Analytical- Ability to communicate in writing clearly and concisely
- Creative - Ability to think outside the box
- Emotional intelligence - Ability to understand his or her own emotions and the emotions of others
- Multitasking - Ability to working on multiple tasks at the same time
- Problem solving - Ability to find a solution for or to deal proactively with work-related problems
- Team oriented - Ability to get along well with a variety of personalities and individuals
- Heavy phone volume and data entry strongly preferred
Benefits
- 100% remote work
Company Overview