We are the leading provider of worldwide smart end-to-end supply chain &
logistics, enabling the flow of trade across the globe. Our comprehensive range
of products and services covers every link of the integrated supply chain – from
maritime and inland terminals to marine services and industrial parks as well as
technology-driven customer solutions.
The Senior Director, Human Resources is a key member of the HR leadership team,
responsible for driving the HR strategy and execution for the company's
operational workforce across warehouse, transportation, and data center
environments. This role leads a team of four HR Directors, each supporting
designated operating regions or business units, and serves as the primary HR
partner to Operations leadership.
While the Vice President, Human Resources owns the enterprise-wide HR strategy
and oversees the centers of excellence (Compensation, Talent Acquisition,
Learning & Development, Employee Relations, etc.), the Senior HR Director,
Operations is accountable for translating those programs into effective,
on-the-ground execution across a large, distributed, frontline workforce. This
individual ensures consistency, compliance, and quality of HR delivery across
all operational sites, and partners closely with centralized functions —
particularly Employee Relations — to ensure operational realities and frontline
needs are reflected in program design and case handling.
KEY ACCOUNTABILITIES
LEADERSHIP & TEAM MANAGEMENT
Lead, coach, and develop a team of HR Directors, each responsible for HR
delivery within their assigned region, district, or business unit
Set clear priorities, performance expectations, and accountability standards
for the HR Director team
Build organizational capability and bench strength within the HR Operations
team to support company growth
Partner with VP, HR with Talent Reviews and succession planning for Key
positions.
Foster a consistent, high-performing HR service model across all operational
sites
STRATEGIC HR BUSINESS PARTNERSHIP
Serve as a trusted advisor to Operations leaders (e.g. Regional Directors,
Site Leaders) on all people-related matters
Translate business strategy and operational goals into proactive HR plans
that support productivity, retention, safety, and engagement
Participate in operational leadership meetings, providing HR insight into
workforce planning, labor trends, and organizational health
Anticipate workforce challenges tied to peak season, network expansion, site
openings/closures, and volume fluctuations
WORKFORCE & LABOR RELATIONS
Partner closely with the centralized Employee Relations team to ensure ER
matters across warehouse, transportation, and data center populations are
surfaced promptly, supported locally, and resolved consistently
Serve as the operational point of escalation between site/HR Director-level
issues and the centralized ER team, providing operational context and
ensuring timely, accurate information flow
Support HR Directors in properly identifying, documenting, and escalating ER
cases to the centralized team rather than managing resolution independently
Monitor labor relations risk and trends at the site level, partnering with
the VP, HR and centralized ER/Legal teams on labor strategy, organizing
activity, or union-related matters where applicable
Champion a positive employee experience for frontline and hourly populations,
reinforcing consistent application of ER policies developed centrally
PROGRAM EXECUTION & CROSS-FUNCTIONAL PARTNERSHIP
Partner closely with Talent Acquisition to ensure staffing strategies meet
the high-volume, fast-paced hiring demands of warehouse and transportation
operations, including seasonal/peak hiring surges
Partner with Compensation to ensure pay practices, incentive programs, and
job structures are competitive and consistently applied across operational
roles
Partner with Learning & Development to drive frontline leadership
development, supervisor/manager training, and onboarding programs tailored to
operations
Ensure consistent rollout and adoption of enterprise HR programs, policies,
and initiatives across all sites led by the HR Director team
Partner with the VP, HR to execute employee engagement initiatives and action
plans across Operations, supporting a positive employee experience and
continuous improvement
COMPLIANCE, SAFETY & RISK MANAGEMENT
Ensure HR practices across operational sites comply with federal, state, and
local employment law, including wage and hour, leave management, and safety
regulations
Partner with Safety/EHS teams on workforce-related safety initiatives and
incident response
Maintain audit-readiness and consistent documentation standards across the HR
Director team's sites
DATA, METRICS & CONTINUOUS IMPROVEMENT
Track and report on key workforce metrics (turnover, time-to-fill,
engagement, safety incidents, ER trends) across the operations HR portfolio
Identify trends across sites/regions and develop targeted action plans to
address turnover, engagement, or performance gaps
Drive standardization of HR processes and best-practice sharing across the HR
Director team
PERFORMANCE MANAGEMENT
Drive consistent execution of performance management practices, talent
calibration, and accountability across operational leadership teams
QUALIFICATIONS, EXPERIENCE AND SKILLS
Bachelor's degree in Human Resources, Business Administration, or related
field (or equivalent experience)
10+ years of progressive HR leadership experience, including experience
supporting frontline/hourly, multi-site operations
Prior experience managing or leading other HR professionals/managers
Strong working knowledge of employment law, wage and hour regulations, and HR
compliance requirements for hourly/non-exempt populations
Demonstrated ability to influence senior operational leaders and act as a
credible, strategic business partner
Willingness and ability to travel 25%+ to warehouse, transportation, and data
center sites
PREFERRED
Experience in 3rd party logistics (3PL), supply chain, distribution,
transportation, or related industries
Experience supporting both warehouse/DC and transportation (driver)
workforces
Experience managing HR through peak/seasonal volume cycles
PHR/SPHR or SHRM-CP/SHRM-SCP certification
Experience with labor relations or union-avoidance strategy
Please note: This position does not offer sponsorship for employment visas.
Applicants must be legally authorized to work in the Dominican Republic without
sponsorship now or in the future.
ABOUT DP WORLD
Trade is the lifeblood of the global economy, creating opportunities and
improving the quality of life for people around the world. DP World exists to
make the world’s trade flow better, changing what’s possible for the customers
and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees
from 160 nationalities, spanning 78 countries on six continents, DP World is
pushing trade further and faster towards a seamless supply chain that’s fit for
the future.
We’re rapidly transforming and integrating our businesses -- Ports and
Terminals, Marine Services, Logistics and Technology – and uniting our global
infrastructure with local expertise to create stronger, more efficient
end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From
intelligent delivery systems to automated warehouse stacking, we’re at the
cutting edge of disruptive technology, pushing the sector towards better ways to
trade, minimizing disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all
nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected,
supported, and empowered to reach their full potential. We believe that
embracing inclusion and diversity, drives innovation and growth and helps us
connect people, businesses, and societies. Free minds and different perspectives
are changing our world, and together we can change what’s possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
DP World is committed to the principles of Equal Employment Opportunity (EEO).
We strongly believe that employing a diverse workforce is central to our success
and we make recruiting decisions based on your experience and skills. We welcome
applications from all members of society irrespective of age, gender,
disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to
transmit and store your information in the world-wide recruitment database, and
to circulate that information as necessary for the purpose of evaluating your
qualifications for this or other job vacancies.
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