NELSON is seeking a Senior Director to lead resource management and strategic
resource planning across AI, automation, data, and infrastructure services. This
senior leader holds ultimate accountability for translating approved enterprise
priorities into coordinated execution, ensuring the people, skills, funding, and
enabling technology capacity are aligned to deliver business outcomes.
Reporting to the CIO, with dotted-line functional alignment to the VP of AI and
the Digital Services Strategy Leader, this role connects strategy, portfolio
planning, workforce management, and delivery oversight. The Senior Director
coordinates across data and infrastructure, AI, and other stakeholder teams to
resolve competing demands, establish achievable schedules, and report measurable
value.
Attributes to support the NELSON culture:
Go All In. Own the Outcome. We go all in—with urgency, follow-through, and
pride in the result.
Be Direct. Be Respectful. Be Authentic. We keep it real—with clarity,
candor, and care.
Grow with Purpose. We embrace growth—through learning, coaching, and
continuous improvement.
Think Bold. Execute Smart. We think boldly—and pair ambition with
discipline.
Make Space for Everyone. We value you—and build a culture where people can
thrive and do their best work.
Qualifications:
To perform this job successfully, an individual must be able to perform each
essential duty and responsibility satisfactorily. The requirements listed below
are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Critical features of this job are described under the headings below. They may
be subject to change at any time due to reasonable accommodation or other
reasons.
Essential Duties and Responsibilities include the following. Other duties may be
assigned:
STRATEGIC PRIORITIZATION AND PORTFOLIO ACCOUNTABILITY:
Translate NELSON strategic objectives into an integrated portfolio execution
plan for AI, automation, data, and infrastructure initiatives, including
sequencing, delivery commitments, and enabling work.
Lead prioritization with the CIO, the VP of AI and Digital Services Strategy
Leader, and business stakeholders, balancing value, urgency, risk, capacity,
and dependencies.
Own portfolio execution accountability across participating teams. Establish
milestones, accountable workstream owners, escalation paths, and corrective
action when commitments are at risk.
Maintain transparent intake and prioritization decisions; resolve conflicts
within delegated authority and escalate material tradeoffs or funding changes
to the CIO and VP of AI and Digital Services Strategy Leader.
RESOURCE MANAGEMENT AND STRATEGIC WORKFORCE PLANNING:
Maintain a consolidated view of demand, capacity, skills, assignments, and
schedules across AI, automation, data, and infrastructure, covering both
project delivery and ongoing operations.
Build rolling workforce and capacity plans with team leaders, identifying
staffing gaps, critical skills, succession needs, training priorities, and
external partner requirements.
Coordinate resource commitments and allocation decisions with functional
leaders; resolve overcommitment, scarce-skill bottlenecks, and competing
assignments across teams.
Recommend hiring, contracting, sourcing, and funding plans to the CIO,
informed by strategic demand, delivery forecasts, support obligations, and
financial constraints.
INTEGRATED EXECUTION AND VALUE REPORTING:
Oversee integrated schedules and dependencies, including data readiness,
infrastructure provisioning, security reviews, AI delivery, deployment, and
operational transition.
Partner with the AI Program Lead on project commitments and resource needs
while holding team leaders accountable for their workstreams, readiness, and
delivery performance.
Establish executive reporting on portfolio health, workforce capacity,
schedule forecasts, financial performance, risks, and decisions requiring
leadership action.
Define value measures with business owners, establish baselines and benefit
owners, and report realized outcomes against expected value, including
adoption, service quality, capacity, and financial results.
Reconcile benefits with finance and business stakeholders, distinguishing
verified savings, released capacity, cost avoidance, and revenue
contribution; use results to recommend portfolio adjustments.
DATA MODELING, REPORTING AND DASHBOARDS:
Design, build, and maintain reports and interactive dashboards for NELSON and
its clients, translating business needs into clear metrics, visualizations,
and actionable insights.
Develop and maintain data models that combine information from multiple
systems, with clearly defined relationships, calculations, and business rules
to support reliable reporting.
Partner with internal stakeholders and clients to define reporting
requirements, key performance indicators, and intended uses, ensuring
deliverables address the decisions they need to make.
Validate data accuracy, completeness, and reporting logic; investigate
discrepancies and establish consistent metric definitions across reports and
dashboards.
Interpret results, identify trends and performance gaps, and explain findings
and limitations to technical and nontechnical audiences.
Establish reusable reporting practices, documentation, refresh processes, and
access controls that support ongoing maintenance and protect company and
client data.
REQUIRED QUALIFICATIONS:
Bachelor's degree in business, information systems, technology management,
engineering, or a related field, or equivalent practical experience.
12+ years of progressive experience in technology delivery, portfolio
management, resource planning, or related disciplines, including senior
leadership of complex cross-functional programs.
Demonstrated accountability for execution of strategic technology portfolios
spanning multiple teams, budgets, schedules, and competing business
priorities.
Proven experience in workforce planning, demand and capacity management,
skills forecasting, resource allocation, and internal and external sourcing
strategies.
Strong understanding of how AI, automation, data platforms, and
infrastructure depend on one another across delivery and operational support.
Experience developing integrated roadmaps, managing portfolio dependencies,
resolving resource conflicts, and recovering initiatives that are off track.
Financial and analytical skills covering business cases, resource costs,
budgets, forecasting, benefit measurement, and executive performance
reporting.
Ability to lead through a matrix, negotiate commitments with functional
leaders, and communicate clear recommendations to executives and business
stakeholders.
PREFERRED QUALIFICATIONS:
Experience establishing or leading an enterprise portfolio, technology
delivery, resource management, or transformation function.
Experience planning AI and automation adoption alongside data and
infrastructure modernization, including ongoing operational capacity.
Experience in professional services, architecture, design, or
technology-enabled client service delivery.
Advanced degree or relevant portfolio, program management, workforce
planning, financial management, or technology leadership certifications.
SUCCESS MEASURES:
Success will be assessed through the following outcomes, using agreed baselines
and targets:
Strategic execution: approved portfolio outcomes and milestones achieved,
with forecast changes and corrective actions visible to leadership.
Resource alignment: priority work staffed with appropriate skills and
capacity; staffing gaps and overcommitments resolved against agreed plans.
Workforce readiness: forward demand forecasts, sourcing actions, and skills
development support upcoming delivery and operational needs.
Schedule and financial discipline: integrated forecasts remain credible,
dependencies are managed, and resource spending aligns with approved plans.
Value realization: benefits are measured against documented baselines and
costs, validated with business owners, and reported without double-counting.
Leadership alignment: the CIO and VP receive timely, consistent information
and actionable recommendations on priorities, capacity, investment, and
delivery risk.
WHY JOIN NELSON:
Shape how NELSON aligns talent, technology, and investment to deliver its
strategic priorities. This role provides enterprise visibility and
accountability for building the capacity and coordinated execution needed to
turn AI, automation, and data-enabled services into measurable business value.
National average salary range: $150,000 – $175,000 (12+ years experience).
Factors such as years of relevant experience, qualifications/licensure,
education, and location are taken into consideration during the hiring process.
Additional compensation includes bonuses and benefits. Bonuses can include but
are not limited to: Long Term Incentive Plan, Short Term Incentive Plan, Profit
Sharing
Benefits of NELSON: (additional benefit details can be found
at: nelsonworldwide.com/careers [https://nelsonworldwide.com/careers/])
401(K) plan with company match
Full health benefits including medical, dental, and vision
Wellness program with rewards for healthy activities
Pet Insurance
Opportunities for career advancement
Paid time off and holiday pay
Paid parental leave
Flexible working schedules and work from home options based on client’s needs
Professional Development including discretionary support and reimbursement
for registrations, certifications, and membership to a professional
organization
NELSON and its related affiliates are an equal opportunity employer, and all
qualified applicants will receive consideration for employment without regard to
age, race, color, ancestry, religion, sex, sexual orientation, gender identity
or expression, transgender, national origin, status as a protected veteran,
disability or any other classification protected by law.
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