About brighthush and the Cybersecurity Landscape
brighthush is a trailblazer in AI‑driven digital supply chain solutions, empowering enterprises worldwide to streamline operations, enhance visibility, and unlock new levels of efficiency. In an era where cyber threats evolve at breakneck speed, brighthush is committed to safeguarding its customers’ data, infrastructure, and reputation. Our Cyber Trust team is the beating heart of that commitment, translating complex security concepts into clear, actionable guidance for clients, partners, and internal stakeholders.
As the world becomes increasingly interconnected, the demand for robust cybersecurity programs that build trust and transparency has never been higher. At brighthush, we recognize that the most effective security strategy is one that is not only technically sound but also communicated with clarity, empathy, and precision. That’s why we’re looking for a seasoned Cybersecurity Customer Trust Program Manager to lead our Security Communications initiatives and help us maintain the highest standards of customer confidence.
Why This Role Matters
In a fast‑moving, high‑visibility environment, the ability to articulate security posture, incident response, and risk mitigation to non‑technical audiences is a strategic asset. The Cyber Trust Program Manager will serve as the bridge between our security experts, sales teams, and customers, ensuring that every communication—whether a routine update or a crisis response—reinforces trust and demonstrates brighthush’s commitment to safeguarding its clients’ interests.
Key Responsibilities
- Strategic Communication Leadership: Design, implement, and oversee a comprehensive security communications strategy that aligns with brighthush’s brand values and customer expectations.
- Content Development: Create clear, concise, and engaging technical and non‑technical materials, including incident response playbooks, security awareness training modules, white papers, and executive briefings.
- Cross‑Functional Collaboration: Partner with security, presales, sales, and account management teams to translate technical findings into customer‑friendly narratives and to prepare teams for challenging conversations.
- Incident Communication Management: Lead the coordination of customer‑facing communications during security events, ensuring timely, accurate, and transparent messaging.
- Data‑Driven Decision Making: Aggregate and analyze data from multiple sources—security metrics, customer feedback, and market trends—to inform strategy and measure program effectiveness.
- Continuous Improvement: Evaluate existing processes, adopt new tools, and implement best practices to enhance the efficiency and impact of the Security Communications program.
- Stakeholder Reporting: Track, analyze, and report on key performance indicators, providing insights to senior leadership and adjusting tactics as needed.
- Thought Leadership: Represent brighthush at industry events, webinars, and partner engagements, positioning the company as a trusted authority in cybersecurity.
Essential Qualifications
- Minimum of 5 years of program management or professional consulting experience in a cybersecurity or technology environment.
- Demonstrated experience developing and delivering training or educational content on incident response, security awareness, or related cybersecurity topics.
- Proven ability to partner cross‑functionally with technical and non‑technical teams, including presales, sales, and customer account teams, to articulate the organization’s security posture.
- Hands‑on experience supporting customer‑facing communications during security events or incidents, including participation in sensitive or high‑stakes customer calls.
- Bachelor’s degree in Communications, Business Management, Computer Science, or a closely related field.
Preferred Qualifications
- Background in IT security and/or cloud technology, with exposure to incident response, security operations, or public relations.
- Exceptional communication skills, with the ability to distill complex technical concepts into clear, actionable language for diverse audiences.
- Strong analytical mindset, using data and metrics to identify gaps, drive improvements, and measure success.
- Experience with security awareness platforms, learning management systems, or content management tools.
- Certifications such as CISSP, CISM, or CompTIA Security+ are a plus.
Core Skills & Competencies
- Strategic Thinking: Ability to develop long‑term communication plans that support business objectives.
- Project Management: Proven track record of managing multiple initiatives simultaneously, meeting deadlines, and staying within budget.
- Stakeholder Management: Skilled at building relationships with senior leaders, technical teams, and external partners.
- Adaptability: Comfortable working in a fast‑paced, evolving environment and handling unexpected challenges with composure.
- Data Literacy: Proficiency in collecting, interpreting, and presenting data to inform decisions.
- Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building lasting trust.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. As a Cyber Trust Program Manager, you will:
- Lead high‑impact projects that shape the company’s security narrative and influence global customer relationships.
- Collaborate with senior executives, gaining exposure to strategic decision‑making and corporate governance.
- Participate in cross‑functional initiatives, expanding your skill set beyond communications into areas such as incident response, risk assessment, and product security.
- Access continuous learning resources, including industry certifications, workshops, and conferences.
- Benefit from a mentorship program that pairs you with seasoned leaders in cybersecurity and communications.
Work Environment & Culture at brighthush
brighthush thrives on a culture of innovation, transparency, and inclusion. Our remote‑first model empowers you to work from anywhere while staying connected through:
- Weekly virtual town halls and cross‑team huddles.
- Collaborative tools such as Slack, Microsoft Teams, and Asana.
- Regular knowledge‑sharing sessions and lunch‑and‑learn webinars.
- A commitment to work‑life balance, with flexible schedules and generous time‑off policies.
- A vibrant community of professionals who value diversity, equity, and belonging.
Compensation, Perks, and Benefits
We offer a competitive base salary ranging from $114,104 to $135,000, commensurate with experience and qualifications. In addition:
- Annual performance bonus or commission program.
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan with company match.
- Flexible paid time off and paid holidays.
- Corporate fitness program and wellness stipend.
- Voluntary benefits such as legal plans, accident and hospital indemnity, pet insurance, and more.
- Professional development budget and tuition reimbursement.
- Employee stock purchase plan (ESPP) and equity options.
Our Values & Commitment to Inclusion
At brighthush, we live our values every day: integrity, customer obsession, innovation, and collaboration. We are proud to foster an environment where every voice is heard, and every team member can thrive. We are an equal‑opportunity employer and welcome applicants from all backgrounds, including those with diverse professional, personal, and volunteer experiences.
Ready to Join brighthush?
If you are passionate about building trust through clear, impactful communication and thrive in a dynamic, customer‑centric environment, we want to hear from you. Bring your expertise, your curiosity, and your commitment to excellence, and help us lead the next generation of secure, transparent supply chain solutions.
Apply Today and Shape the Future of Cyber Trust at brighthush!
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