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About brighthush
brighthush is a trailblazer in AI‑driven digital supply chain solutions, empowering enterprises worldwide to transform operations, accelerate innovation, and unlock new levels of efficiency. With a relentless focus on security, reliability, and customer trust, brighthush has become synonymous with cutting‑edge technology that safeguards data, protects assets, and delivers unparalleled value to clients across industries.
Why Join brighthush?
At brighthush, we believe that the most powerful security solutions are built on a foundation of trust. Our Customer Trust Program is the heartbeat of our commitment to transparency, resilience, and proactive communication. As a Senior Cybersecurity Customer Trust Program Manager, you will play a pivotal role in shaping how we engage with customers during incidents, how we educate them on emerging threats, and how we continuously improve our security posture.
We offer a dynamic, inclusive culture that encourages curiosity, collaboration, and continuous learning. Whether you’re a seasoned program manager or a cybersecurity enthusiast with a passion for communication, brighthush provides the resources, mentorship, and career pathways to help you thrive.
Key Responsibilities
- Strategic Program Leadership: Design, launch, and evolve the Customer Trust Program, aligning it with brighthush’s global security strategy and customer success objectives.
- Incident Communication Management: Serve as the primary point of contact for all customer‑facing incident communications, ensuring timely, accurate, and empathetic messaging across multiple channels (email, portal, webinars, and live briefings).
- Training & Enablement Development: Create, curate, and deliver comprehensive training modules on cybersecurity best practices, threat intelligence, and incident response for both internal teams and external customers.
- Data Aggregation & Insight Generation: Collect, analyze, and synthesize incident data, customer feedback, and program metrics to identify trends, gaps, and opportunities for improvement.
- Cross‑Functional Collaboration: Partner with Security Operations, Product Management, Customer Success, Legal, and Communications to ensure a unified, compliant, and effective response strategy.
- Continuous Improvement: Lead post‑incident reviews, develop root‑cause analyses, and implement corrective actions that enhance the overall trust experience.
- Stakeholder Reporting: Prepare executive‑level dashboards and reports that communicate program health, risk exposure, and customer sentiment.
Essential Qualifications
- Minimum of 5+ years of program management or consulting experience in cybersecurity, risk management, or a related field.
- Demonstrated success in developing and delivering training on cybersecurity topics to diverse audiences.
- Proven ability to manage cross‑functional teams and coordinate complex, high‑visibility initiatives.
- Strong written and verbal communication skills, with experience crafting clear, concise, and audience‑appropriate messaging.
- Bachelor’s degree in Communications, Business Management, Computer Science, Information Security, or a related discipline.
- Experience with incident response frameworks (e.g., NIST, ISO 27001) and familiarity with threat intelligence platforms.
- Proficiency in project management tools (e.g., Jira, Asana, Trello) and data visualization software (e.g., Power BI, Tableau).
Preferred Qualifications
- Advanced certifications such as CISSP, CISM, or PMP.
- Experience in a global, remote-first organization with a distributed customer base.
- Background in customer success or account management within a technology or cybersecurity context.
- Knowledge of regulatory requirements (GDPR, CCPA, HIPAA) that impact incident communication and data handling.
- Fluency in additional languages beyond English.
Key Skills & Competencies
- Strategic Vision: Ability to translate business objectives into actionable program initiatives.
- Communication Excellence: Mastery of storytelling, technical writing, and stakeholder engagement.
- Analytical Thinking: Strong data‑driven decision‑making skills and proficiency with analytics tools.
- Leadership & Influence: Proven track record of leading cross‑functional teams without direct authority.
- Customer‑Centric Mindset: Deep empathy for customer pain points and a commitment to enhancing trust.
- Adaptability: Comfortable navigating ambiguity, rapid change, and evolving threat landscapes.
- Project Management: Expertise in Agile, Scrum, or Kanban methodologies.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is shaped by your ambition and the impact you create. As a Senior Cybersecurity Customer Trust Program Manager, you will:
- Progress to Director or VP roles within the Security or Customer Success divisions.
- Lead cross‑regional initiatives that influence global security strategy.
- Mentor junior program managers and security analysts, fostering a culture of knowledge sharing.
- Participate in executive leadership forums, contributing to high‑level decision making.
- Access to continuous learning resources, including industry conferences, advanced certifications, and internal training programs.
Work Environment & Culture
brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:
- Weekly virtual town halls and cross‑departmental syncs.
- Digital collaboration tools (Slack, Microsoft Teams, Miro).
- Regular virtual coffee breaks and team‑building activities.
- Inclusive policies that celebrate diversity and promote work‑life balance.
Compensation & Benefits
We offer a competitive salary range of USD 114,104 – 135,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:
- 401(k) matching up to 4% of your salary.
- Generous paid time off (PTO) plus paid holidays.
- Health, dental, and vision insurance plans.
- Flexible spending accounts (FSA) and health savings accounts (HSA).
- Employee assistance program (EAP) and mental health resources.
- Professional development stipend and tuition reimbursement.
- Annual performance bonuses and equity options.
How to Apply
If you are ready to lead the charge in building customer trust, shaping incident communication, and driving cybersecurity excellence at a global technology leader, we want to hear from you. Submit your application through the link below and join the brighthush team where your expertise will make a tangible difference.
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