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About skillspath
skillspath is a leading innovator in the appliance, HVAC, and residential services industry, delivering cutting‑edge solutions that empower technicians, service managers, and customers alike. With a global footprint and a commitment to continuous improvement, skillspath blends technology, expertise, and a customer‑centric mindset to drive performance and satisfaction across every touchpoint. As we expand our remote workforce, we’re looking for a dynamic, results‑oriented Customer Training Facilitator to help shape the future of learning and development for our field teams in North Carolina and beyond.
Why Join skillspath?
At skillspath, we believe that learning is a lifelong journey. Our culture encourages curiosity, collaboration, and innovation. As a remote professional, you’ll enjoy flexible hours, a supportive virtual community, and the autonomy to design and deliver training that makes a real impact. You’ll also benefit from a comprehensive benefits package, ongoing professional development, and a clear path to career advancement within our global organization.
Key Responsibilities
- Design, develop, and deliver engaging technical training programs, including instructor‑led sessions, eLearning modules, and multimedia content for service technicians and market managers.
- Collaborate with cross‑functional teams—product engineering, field operations, compliance, and marketing—to identify skill gaps, emerging technologies, and regulatory changes that inform curriculum development.
- Create and maintain a library of training assets such as handbooks, demonstration models, visual aids, computer tutorials, and reference workshops.
- Facilitate live training sessions—both day and night classes—using adult learning principles and interactive techniques to maximize knowledge retention.
- Track and report on trainee progress, KPI metrics, and training effectiveness, providing actionable insights to leadership.
- Develop remedial and refresher courses to address performance gaps and reinforce core competencies.
- Lead training projects from concept through execution, establishing timelines, budgets, and resource plans.
- Stay current with industry trends, emerging technologies, and best practices in instructional design and adult education.
- Represent skillspath at internal and external meetings, conferences, and seminars to gather insights and promote training initiatives.
- Mentor junior training staff and contribute to a culture of continuous improvement.
Essential Qualifications
- Bachelor’s degree in Education, Instructional Design, Engineering, or a related field, or equivalent combination of education and experience.
- Minimum of 2 years of formal training experience in a technical or industrial environment.
- At least 5 years of hands‑on experience with major appliance, HVAC, electrical, or apartment‑building systems, including troubleshooting and maintenance.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and a demonstrated ability to quickly master new learning management systems and technical tools.
- Exceptional written, verbal, and interpersonal communication skills, with the ability to translate complex technical concepts into clear, actionable learning experiences.
- Strong facilitation and coaching abilities, with a proven track record of engaging diverse audiences.
- Learning agility—capable of adapting to new technologies, processes, and learning modalities on the fly.
Preferred Qualifications
- EPA Universal Certification or equivalent environmental compliance credential.
- Experience with eLearning authoring tools such as Articulate Storyline, Adobe Captivate, or similar platforms.
- Knowledge of adult learning theory, instructional design models (ADDIE, SAM), and assessment strategies.
- Prior experience in a remote or distributed learning environment.
Skills & Competencies
- Instructional Design & Curriculum Development
- Project Management & Scheduling
- Data Analysis & KPI Reporting
- Technical Troubleshooting & Systems Knowledge
- Cross‑Functional Collaboration
- Adaptability & Continuous Learning
- Customer‑Focused Mindset
- Time Management & Prioritization
Career Growth & Learning Opportunities
skillspath is committed to nurturing talent and providing clear pathways for advancement. As a Customer Training Facilitator, you’ll have the opportunity to:
- Progress into senior instructional design roles or training leadership positions.
- Lead enterprise‑wide learning initiatives, influencing strategy across multiple regions.
- Participate in cross‑departmental projects that shape product development, compliance, and customer experience.
- Access internal training programs, certifications, and mentorship to broaden your skill set.
- Attend industry conferences, webinars, and workshops—often sponsored by skillspath—to stay at the forefront of training innovation.
Work Environment & Culture
skillspath embraces a remote‑first culture that values flexibility, autonomy, and collaboration. Our virtual teams are connected through robust communication tools, regular virtual town halls, and informal “coffee chat” sessions that foster camaraderie. We celebrate diversity, encourage open dialogue, and reward creativity and initiative. Whether you’re a seasoned trainer or a rising star, you’ll find a supportive environment that empowers you to grow and succeed.
Compensation & Benefits
Annual Salary Range: $59,800 – $99,900 (based on experience, location, and qualifications)
Benefits Package Includes:
- Health, dental, and vision insurance with competitive premiums.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and flexible vacation policy.
- Professional development stipend and tuition reimbursement.
- Employee wellness programs, including virtual fitness classes and mental health resources.
- Technology stipend for home office setup.
- Employee referral bonuses and recognition programs.
How to Apply
If you’re passionate about empowering technicians and driving measurable performance improvements through innovative training, we’d love to hear from you. Submit your resume, a cover letter outlining your relevant experience, and any portfolio samples or case studies that demonstrate your instructional design expertise. Applications can be submitted through our careers portal or by emailing careers@skillspath.com.
Equal Opportunity Statement
skillspath is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or any other protected status under federal, state, or local law. We welcome applicants from all backgrounds and encourage those with diverse experiences to apply.
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