Senior Customer Technical Architect – Enterprise Observability & Cloud Infrastructure Evangelist at brighthush

About brighthush

brighthush is a trailblazing AI‑first hybrid observability platform that empowers IT and business leaders to see, understand, and act on the full spectrum of their digital infrastructure. By unifying on‑premises, cloud, and edge environments into a single, intelligent view, brighthush delivers actionable insights that help organizations anticipate problems, optimize resources, and accelerate innovation. Our customers trust us to keep their systems running smoothly, and our platform consistently earns the highest Net Promoter Score in the IT Infrastructure Management space.

At brighthush, we believe that work should feel like a passion, not a chore. Our culture is built on trust, customer obsession, agility, and a relentless drive to improve every day. We celebrate performance, recognize achievements, and create an environment where employees can do the best work of their careers. Whether you’re working from home or collaborating in one of our vibrant Center of Energy locations, you’ll find a supportive, inclusive, and forward‑thinking community that values your unique perspective.

Why Join brighthush

As a global leader in observability, brighthush offers a rare blend of cutting‑edge technology, a customer‑centric mission, and a culture that rewards innovation. When you join our team, you’ll:

• Work with a product that is redefining how enterprises monitor and manage their digital ecosystems.
• Collaborate with top‑tier engineers, product managers, and sales leaders who are passionate about solving complex technical challenges.
• Enjoy a fully remote, flexible work model that supports a healthy work‑life balance.
• Benefit from a comprehensive compensation package that includes competitive base pay, variable incentives, and a suite of benefits designed to support your health, well‑being, and future.
• Grow your career through continuous learning, mentorship, and the opportunity to shape the direction of our platform.

Key Responsibilities

As a Senior Customer Technical Architect, you will be the bridge between our customers’ technical needs and the capabilities of the brighthush platform. Your role will involve:

• Customer Enablement: Deliver deep technical workshops, demos, and training sessions that help customers adopt best practices and unlock the full value of brighthush.
• Technical Evangelism: Represent brighthush at industry events, webinars, and customer conferences, showcasing how our platform solves real‑world problems.
• Solution Design: Collaborate with Sales, Customer Success, and Professional Services to architect end‑to‑end solutions that meet customers’ unique business objectives.
• Product Feedback Loop: Translate customer insights, feature requests, and pain points into actionable requirements for our Product and Engineering teams.
• Training Curriculum Development: Partner with the Learning & Development team to create and refine technical training modules that accelerate adoption and proficiency.
• Thought Leadership: Author white papers, case studies, and technical blogs that highlight the value of brighthush and share best practices with the broader community.
• Cross‑Functional Collaboration: Work closely with DevOps, Security, and Data teams to ensure seamless integration of brighthush into complex enterprise environments.
• Continuous Improvement: Identify and implement process improvements that enhance the customer experience and reduce time‑to‑value.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 6 years of experience in a technical role focused on IT infrastructure, cloud architecture, or software development.
• Deep expertise in compute, storage, networking, databases, and application services, with a strong emphasis on distributed systems and big data.
• Hands‑on experience with virtualization (VMware, Hyper‑V, Xen), cloud‑native architectures (Kubernetes, Docker), and observability tools.
• Proficiency in scripting languages such as PowerShell, Groovy, or Ruby, and a solid understanding of API‑driven solutions.
• Strong communication skills in English, both written and verbal, with the ability to translate complex technical concepts into clear, actionable insights.
• Demonstrated troubleshooting instincts and a passion for solving unfamiliar problems.
• Experience with Linux and Windows/Network administration, including familiarity with WMI, PerfMon, SNMP, JDBC, and JMX.
• Knowledge of web servers (IIS, Apache, Tomcat), load balancers (F5, NetScaler, Barracuda), and directory services (Active Directory).
• Willingness to travel for on‑site training and customer engagements as needed.
• Proven ability to thrive in a distributed, remote team environment.
• Public speaking and presentation experience, with a track record of engaging diverse audiences.

Preferred Qualifications

• Experience with cloud platforms such as AWS, Azure, or Google Cloud, and a deep understanding of their monitoring and observability services.
• Background in data analytics or machine learning, with the ability to leverage AI to enhance observability insights.
• Familiarity with DevOps practices, CI/CD pipelines, and infrastructure as code (IaC) tools like Terraform or CloudFormation.
• Previous experience in a customer‑facing technical architect or solutions engineer role.
• Knowledge of compliance frameworks (ISO, SOC, GDPR) and how they impact observability and monitoring.
• Experience leading or contributing to open‑source projects related to monitoring, logging, or metrics collection.

Skills & Competencies

• Technical Mastery: In-depth knowledge of enterprise IT infrastructure, cloud services, and observability principles.
• Strategic Thinking: Ability to align technical solutions with business goals and articulate ROI.
• Customer‑Centric Mindset: Passion for understanding customer pain points and delivering tailored solutions.
• Collaboration: Strong interpersonal skills that enable effective teamwork across multiple departments.
• Adaptability: Comfortable working in a fast‑moving, evolving environment and quickly mastering new technologies.
• Communication: Clear, concise, and persuasive communication in both written and spoken formats.
• Leadership: Ability to influence stakeholders, mentor junior team members, and drive initiatives to completion.

Career Growth & Learning

At brighthush, we invest heavily in the professional development of our people. As a Senior Customer Technical Architect, you will:

• Participate in a structured mentorship program that pairs you with senior leaders across the organization.
• Access a wide range of learning resources, including online courses, certifications, and internal knowledge bases.
• Take ownership of high‑impact projects that shape the future of our platform and influence the industry.
• Earn recognition through our performance and innovation awards, and advance to leadership roles such as Director of Customer Success or Head of Technical Enablement.
• Benefit from a culture that encourages experimentation, continuous improvement, and knowledge sharing.

Work Environment & Culture

brighthush is committed to creating an inclusive, collaborative, and dynamic workplace. Our culture is defined by:

• Trust & Autonomy: Empowered teams that own their projects and make decisions quickly.
• Customer Obsession: Every decision is guided by the goal of delivering exceptional value to our customers.
• Agility & Innovation: A fast‑paced environment that embraces change and rewards creative problem‑solving.
• Recognition & Growth: Regular feedback, career development plans, and a transparent promotion path.
• Well‑Being & Flexibility: Unlimited vacation, remote work options, and a focus on mental and physical health.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: $114,765 – $135,000 USD, commensurate with experience and location.
• Variable Incentives: Performance‑based bonuses tied to individual, team, and company goals.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus an Employee Assistance Program.
• Retirement: 401(k) with company match to help you plan for the future.
• Parental Leave: Generous paid parental leave policies for new parents.
• Lifestyle Spending Account: Flexible spending for wellness, travel, and personal development.
• Unlimited Vacation: Trust you to manage your time off responsibly and maintain a healthy work‑life balance.
• Professional Development: Reimbursement for certifications, conferences, and training courses.

How to Apply

If you are ready to take your career to the next level and help shape the future of observability, we would love to hear from you. Click the link below to submit your application and join the brighthush team.

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