Introduction: Join brighthush and Shape the Future of AI-Enabled Software Delivery
At brighthush, we are redefining how enterprises build, test, and ship software in an era where artificial intelligence is accelerating code creation. Our AI‑powered platform brings intelligent automation to the entire software delivery lifecycle— from continuous integration and deployment to security, compliance, and cost optimization. With a global footprint spanning 26 offices and 27 countries, brighthush is on a mission to help organizations ship software faster while maintaining the highest standards of security and governance.
We have already empowered millions of deployments, billions of builds, and trillions of flag evaluations, delivering measurable impact for customers across industries. Our platform has helped customers reduce cloud spend by up to 60% and achieve 10x DevOps efficiency. Now, we’re looking for a seasoned, customer‑centric Senior Customer Architect to join our Customer Success team and drive the adoption of our AI‑driven DevSecOps platform for our most demanding enterprise customers.
Why brighthush?
brighthush is a high‑growth, AI‑first software delivery company that has raised significant capital and achieved a valuation of $5.5 B. We are backed by leading investors and have a track record of delivering tangible business outcomes for our customers. Our culture is built on psychological safety, mentorship, and continuous learning. We empower our teams to experiment, iterate, and innovate—whether you come from engineering, architecture, consulting, or security.
As a Senior Customer Architect, you will be at the forefront of our customer success strategy, working closely with senior leaders, product teams, and engineering partners to ensure our customers realize maximum value from the brighthush platform. You will have the opportunity to shape the future of AI‑enabled DevSecOps, influence product direction, and build lasting relationships with some of the world’s most influential enterprises.
Key Responsibilities
- Customer Implementation Leadership: Serve as the primary technical owner of customer implementations and adoption programs across the brighthush AppSec portfolio. Develop deep familiarity with each customer’s environment, goals, and success criteria.
- Hands‑On Technical Consulting: Provide expert guidance throughout the customer lifecycle—from onboarding and implementation to adoption and value realization. Deliver workshops, architecture reviews, and best‑practice guidance.
- Strategic Account Success Planning: Design and execute account success plans that align with customer business objectives. Drive adoption, operationalization, and ROI, ensuring alignment with all levels of customer leadership.
- Data‑Driven Insights: Analyze customer usage data to surface trends, adoption gaps, and optimization opportunities. Deliver actionable recommendations across technology, process, and people dimensions.
- Product Feedback Loop: Bring constructive customer feedback to product management. Collaborate with cross‑functional teams—sales, product, engineering—to influence roadmap and feature enhancements.
- Business Reviews & Relationship Management: Conduct regular business reviews and check‑ins with customers. Address concerns, mitigate risks, and ensure ongoing satisfaction and retention.
- Risk & Churn Mitigation: Proactively identify at‑risk accounts through churn and adoption analysis. Implement mitigation strategies to meet product adoption and business goals.
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