Senior Customer Support Developer – Database Engineering & Technical Support Specialist (Remote, Canada)

About brighthush

brighthush is at the forefront of the data‑first revolution, delivering a powerful data and action layer that empowers AI agents to access, interpret, and act on business data with unprecedented speed and accuracy. By bridging the gap between raw data and actionable insights, brighthush enables organizations across industries to unlock the full potential of their information assets. Our platform seamlessly integrates with hundreds of data sources, providing secure, authenticated access that fuels intelligent automation, predictive analytics, and real‑time decision making.

Founded on a vision of democratizing data, brighthush has grown into a global, remote‑first company that values curiosity, collaboration, and continuous learning. We believe that the best solutions are built by diverse teams who are empowered to experiment, iterate, and innovate. Whether you’re a seasoned engineer, a budding developer, or a customer‑centric support specialist, brighthush offers an environment where your ideas can shape the future of data‑driven AI.

Why Join brighthush?

• Impactful Work – Your contributions directly influence how millions of users interact with data, improving efficiency and unlocking new business opportunities.
• Remote‑First Culture – Work from anywhere in Canada (or beyond) with flexible hours that respect your work‑life balance.
• Growth Mindset – Access to mentorship, internal training, and a clear career ladder that rewards initiative and results.
• Diverse & Inclusive Team – Collaborate with colleagues from different backgrounds, disciplines, and geographies, fostering creativity and innovation.
• Competitive Compensation – Earn a salary in the range of CAD 101,000 – 110,000 per year, complemented by a comprehensive benefits package.

Role Overview

As a Customer Support Developer – Database Engineering, you will be the technical bridge between our customers and the brighthush platform. Your primary focus will be diagnosing and resolving database‑related issues, building and maintaining connectors, and ensuring that our clients can seamlessly integrate their data sources into our ecosystem. You will work closely with our engineering, product, and customer success teams to deliver high‑quality, scalable solutions that meet the evolving needs of our global user base.

Key Responsibilities

• Diagnose, troubleshoot, and resolve complex database issues reported by customers, ensuring minimal downtime and maximum satisfaction.
• Design, develop, and maintain robust database connectors that enable secure, efficient data ingestion from relational databases, data warehouses, and data lakes.
• Collaborate with the product team to define connector specifications, performance benchmarks, and feature enhancements.
• Provide expert guidance to customers on best practices for database configuration, optimization, and security within the brighthush framework.
• Participate in on‑call rotations, ensuring 24/7 support coverage for critical incidents.
• Document solutions, create knowledge‑base articles, and contribute to internal technical documentation to empower both customers and teammates.
• Analyze support tickets to identify recurring patterns, propose systemic improvements, and drive proactive product enhancements.
• Stay current with emerging database technologies, cloud platforms, and industry trends to keep brighthush at the cutting edge.

Essential Qualifications

• Minimum of 2 years of professional experience in software engineering, data engineering, technical support, DevOps, QA, or a related field.
• Proficiency in SQL, with a deep understanding of query optimization, indexing, and transaction management.
• Strong programming skills in Java or Kotlin, including experience building production‑grade services.
• Hands‑on experience with relational databases (PostgreSQL, MySQL, MSSQL, Oracle) and modern data warehouses (Snowflake, BigQuery, Redshift).
• Familiarity with JDBC, ODBC, and cloud data services (AWS, GCP, Azure).
• Experience working with containerization (Docker) and orchestration (Kubernetes) in a cloud environment.
• Proficiency with version control (Git) and CI/CD pipelines.
• Excellent problem‑solving skills and the ability to communicate complex technical concepts to non‑technical stakeholders.
• Fluency in English, both written and spoken.

Preferred Qualifications

• Experience with NoSQL databases such as MongoDB or ClickHouse.
• Knowledge of data lake technologies (Delta Lake, Iceberg) and cloud storage services (S3, GCS, Azure Blob).
• Background in building or maintaining data connectors for SaaS platforms.
• Familiarity with monitoring tools (Prometheus, Grafana) and incident‑management platforms.
• Experience in a SaaS or cloud‑native company, especially in a customer‑support or technical‑consulting role.
• Certifications in cloud platforms (AWS Certified Solutions Architect, GCP Professional Data Engineer, Azure Data Engineer).

Technical Skills & Tools

We expect you to be comfortable working with a broad stack of modern technologies. Below is a non‑exhaustive list of tools and platforms you’ll encounter:

• Programming: Java, Kotlin, Python (optional)
• Databases: PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, ClickHouse
• Data Warehouses: Snowflake, BigQuery, Redshift, Databricks
• Data Lakes & Formats: Delta Lake, Iceberg, Parquet, ORC
• Cloud Platforms: AWS (RDS, Redshift, S3), GCP (BigQuery, Cloud Storage), Azure (SQL Database, Blob Storage)
• Containerization & Orchestration: Docker, Kubernetes
• Version Control & CI/CD: GitHub, GitLab, Jenkins, CircleCI
• Monitoring & Observability: Prometheus, Grafana, ELK Stack
• Other: JDBC, ODBC, REST APIs, GraphQL

Soft Skills & Competencies

• Customer‑first mindset: empathy, patience, and a genuine desire to help users succeed.
• Strong communication: ability to translate technical jargon into clear, actionable guidance.
• Collaboration: thrive in cross‑functional teams, sharing knowledge and driving collective success.
• Adaptability: navigate a fast‑moving environment, quickly learning new tools and processes.
• Ownership: take initiative, own problems from diagnosis to resolution, and follow through to closure.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. We offer:

• Mentorship programs pairing you with senior engineers and product leaders.
• Access to internal and external training courses, conferences, and certifications.
• Clear promotion paths: from Customer Support Developer to Senior Engineer, Lead Engineer, or even Product Manager.
• Opportunities to contribute to open‑source projects and industry standards.
• Regular hackathons and innovation sprints that encourage experimentation and creative problem solving.

Work Environment & Company Culture

brighthush is a fully remote, distributed organization that values autonomy, transparency, and continuous improvement. Our culture is built on:

• Trust: we empower teams to make decisions and take ownership.
• Inclusivity: we celebrate diverse perspectives and foster an environment where everyone feels heard.
• Collaboration: regular virtual town halls, cross‑team stand‑ups, and informal “coffee chats” keep us connected.
• Well‑being: flexible schedules, mental health resources, and a generous paid time off policy support a healthy work‑life balance.
• Innovation: we encourage curiosity, experimentation, and learning from failure.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary: CAD 101,000 – 110,000 per year, commensurate with experience.
• Performance bonuses and equity options that align your success with the company’s growth.
• Generous paid time off (PTO) and a flexible holiday schedule.
• Comprehensive retirement plan with employer matching.
• Health, dental, and vision insurance for you and your dependents.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Professional development budget for courses, certifications, and conferences.
• Annual team retreats and virtual social events to strengthen camaraderie.

How to Apply

If you are passionate about solving complex database challenges, enjoy helping customers succeed, and thrive in a fast‑paced, remote environment, we would love to hear from you. Please submit your resume, a brief cover letter outlining your relevant experience, and any portfolio or GitHub links that showcase your work.

Ready to join a company that is redefining how AI interacts with data? Apply to this job at brighthush today and become part of a team that is shaping the future of data‑driven AI.

Closing

At brighthush, we believe that the right people can transform data into insight, insight into action, and action into impact. If you’re ready to bring your technical expertise, customer‑centric mindset, and passion for innovation to a company that values growth, collaboration, and excellence, we invite you to apply. Together, we’ll build the next generation of data‑first AI solutions that empower businesses worldwide.

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